Hampton Inn Waco

I would give it ZERO stars if I could. We booked a room to stay with our team for a tournament. Two and half days before the tournament started we found out all of the games would be played on one day only so we didn’t need a room anymore. We called immediately to cancel our room, 56 hours in advance of check in time. We were told the reservations had a 72 hr cancellation window and therefore we were charged $ 115 for a room we didn’t stay in. I understand had they not been holding the room for us they could have booked it to someone else. But 48 hours is normal and plenty of time. I’ve never been charged for more than 48 hours. I don’t know about you, but a business only get’s one chance to steal from me. I’ll never stay at a Hampton again. Hope you enjoy this money because you won’t get anymore.
update… I have been refunded my money although I’m not sure they did it on their own or not. I contacted my credit card company and asked them to reject the charge and explained why. I know the credit card company contacted the hotel but that is all. While I’m happy that my money has been refunded, it is sad that it happened to begin with AND that the manager never returned my call to discuss the matter. I may be open to staying here again but I’m sure I’ll check out other options first.

I decided to book this hotel because of the jacuzzi suite. It was absolutely great and the staff was very pleasant! Definitely recommend staying here and reasonably priced too!

We have seldom stayed at a budget-​priced hotel and been blown away with the experience — until now.
The Hampton Inn in Lacy-​Lakeview, a northern suburb of Waco, Texas hit Five out of Five Stars!
The place is exquisite with two swimming pools, one indoors, a bed that felt like I fell into a huge pair of arms, and the best service ever!
I hadn’t expected anything fancy, but on check in we were pleasantly surprised. The General Manager was working the desk on Christmas Day and started chatting with us while checking us into our room. When he found out our stay was a gift from my husband for six months of hard study to pass a national certification exam, he upgraded us to a room with a jacuzzi tub at no additional charge!
Each morning, when we went down to breakfast, we were treated to omelets, a different meat, Belgian waffles, and a breakfast spread like we’ve never seen before! The woman serving it made sure everything was exceptional.
Each night, when we stopped near the front desk to get coffee, a desk clerk would greet and welcome us.
The room was perfect, clean and plush. The towels were aplenty and pure white. We even had a big screen television!
As far as I’m concerned, this was BETTER than home! It was very affordable at less than $ 100 a night for two. We’re already planning more stays at this hotel!
I’d give it more stars if I could!

My family & I enjoyed this hotel. The indoor pool is a great amenity during the winter! Free breakfast with your stay is always convenient too & they had everything we could have wanted. The room was super clean & the hotel was quiet. Also the staff was friendly. If we are ever in Waco again we would stay there again.

The staff at this hotel is so kind! They really went above and beyond to help me out when I ran into a scheduling problem with my room (my error). They were also very honest and immediatly returned my expensive camera that I mistakenly left in the lobby. The hotel is very clean and they are even adding an outdoor pool in addition to the one they already have inside. The breakfast was very good and fresh. I highly recommend this hotel!

Nice staff
Clean rooms
Great rates
King bed could be WAY softer, it was too firm

Not a great experience. I usually like Hampton Inns, but they had a pipe burst the day I checked in. I was there for a week and the business center was down the whole time. Very frustrating. I had to use the main computer that they use to check in guests. Once a FedEx delivery came and I had to go find someone to sign for it. He thought I worked there.

Awesome staff, great hotel! Totally enjoyed my stay at this HHilton Honors club Hampon Inn! Wonderful, free breakfast not a pathetic continental but real foods! Tues & Thurs are beer/​wine and assorted snacks 5 – 7. Fresh water with orange infusion, fresh cookies too. Great indoor and outdoor pools, with gym and hot tub. In hotel Laundry service or dry cleaning available. Fed Ex service available. Convenient to restaurants, Walmart, and interstate. Very friendly, courteous staff on every shift. I stayed here for 10 days on a business trip and they were excellent with every request or need. The rooms were very lean, with special touches I noticed each day! Large style mini fridge and microwave in room, big comfortable beds, free wifi! New remodeling just completed for the enclosed pool.
I highly recommend this hotel and hope to visit this place again with friends!

Easily the nicest Hampton Inn! (I even worked at one!) Nice touches in the lobby area – fresh, cold water infused with orange slices, a jar of cookies, and chic black/​gray furniture. Beautiful indoor pool. The room itself was clean, clean, clean! I am paranoid about bedbugs and gave the room a thorough inspection – I removed the fresh bedding and new mattresses… and didn’t even find a hair or a piece of fuzz. At check-​out time, we didn’t want to leave!

Newly remodeled, this Hampton is truly top notch. Rooms are nicely done, beds are Hampton comfortable with the signature duvet. Flat screen TV, refrigerator, microwave, and in-​room coffee maker provide in-​room convenience. Plenty of vanity space in the bathroom and a desk with both high speed wireless and wired Internet connections — FREE!
Staff were extra helpful and provided both bottled water and a snack (Oreo cookies) plus a $ 2 coupon to the Hampton «store». Indoor and outdoor pool with a hot tub at each. Standard 2 treadmills, elliptical, and stair-​stepper workout room.
Free breakfast included sausage patties, cheese omelets, sausage gravy (cold) and biscuits as well as boiled eggs and make-​your-​own waffles. Standard fruit, juice, cereal, and pastries were available as well. Of course, the Starbucks coffee we’ve come to expect at Hampton and, for a change, it was not too strong!
Excellent location in a good part of town with restaurants and shopping nearby along with easy access to I-​35 and Loop 340.
Happy hour with free beer and wine and appetizers some weeknights.