Time Warner Cable

I’ve been a customer over 5 years and am fed up with the terrible service and ever increasing rates. My bill has doubled and they are the worst at actually fixing the problems. Always an «outage» in my area yet I live in the middle of town. If they attempted to actually communicate and fix the problems rather than calling to follow up on their surveys, they might actually get their shit together. I’m done, lookin elsewhere!

Here’s my story:
I moved to Waco and set up with Time Warner initially and was happy with the service for 6 months. I then moved to Hewitt and Was set up with Grande. It was okay for a time but it had disconnection problems. The tech showed up three times within one month to investigate. Of course, each time, the internet magically worked and the same issue appeared again. I soon learned to just reset the modem and it usually worked but who wants to do that several times a month? After those problems were diverted, I noticed an advertisement for Grande customers to get 200Mb download speed for the regular starting price of $ 70. So like a normal american, I was greedy and wanted more bandwidth for my buck. I called in only to get a chance for an upgrade to the existing promotion for a said «$ 80.» I was not happy with that answer but I did the upgraded like a normal american. A few weeks later, my bill hit my email account «you got bills!» I then acted like a normal american and check for the increased price. It was there and it was more than intended. A whopping $ 90! «Thieves!» I said aloud as if I were now a medieval king. By the way, I’m not a medieval king; I’m an IT. So using my IT expertise to my advantage, I did a speedtest. Would you believe that I got the same 50Mb/​s as I was before? «Well f*ck me two ways till sunday» I pondered like a normal texan. I felt scammed. Needless to say, I went running back into the arms of Time Warner and for a great package deal, I will be able to catch all the sports games I’ve been missing for around the same price. Thanks, Dwight from chicago!
Moral of the story — ‘MURICA!

What’s left is ruins of what was a good ISP. If what you want is Netflix, YouTube, video conference calls that require constant connection, then don’t depend on Time Warner Cable for their delivery. You’ll end up experiencing buffering during your movies or drop calls during FaceTime, Skype and Google hangouts. While their tech support would like to blame the Internet service provider at the other end of the line, Time Warner was at both ends of the various video chats.
I’ve had a better experience from 8am to 6pm CST. But after that all bets are off. If your business, make sure to get a service level agreement, and if you’re a home user set your expectations accordingly or better yet, go with someone else.

There is just something about John Webb, Client Solutions Manager… He is hilarious & professional. A true expert in the marketing industry! If you are looking to make your business boom and get the most out of your marketing budget, he is the one to call! He truly cares about growing your business. Thank you John for always being so passionate… you are an inspiration!

They have a contract for my area and I am now stuck with them. I live in an apartment and am unable to get satellite. I was told my service would be a certain amount. A year later it changed without any notification. When I called they were completely unable to help lower my price and proceeded to ask me questions to actually raise my rate and add unnecessary services. They left me without any answers other than my previous price was a promotion. I only have 2 moths left and am considering just living without it. Horrible experience. Avoid Time Warner at all costs.