Fairmont Kea Lani

Absolute disaster. This hotel ruined my whole vacation with their incomprehensible lack of service and rude head management. I wish our stay could have been comfortable but it was far from it. Side note they do not even have a wide selection of food restaurants on there premises. I do not recommend this hotel to anyone and if I could give them 0 stars I would. That is the undoubtably truth

I must say, what an outstanding hotel. The reason why 5 stars is that their customer service is amazing, second to none! Easily my favorite on Maui.

Staying at this resort I actually felt like I died and went to heaven! The spa was great. The restaurants were all fantastic. Food and drinks were impeccable. The service was amazing. The resort itself was absolutely stunning. I definitely will be back one day.

This is my favorite place on the planet. Seriously it deserves way more than five Unilocal stars… maybe fifty!
From the moment you arrive, there are breathtaking ocean views from the lobby. In fact, there does not seem to be any vantage point from the rooms or the main lawn where there isn’t an amazing view. Even the back walkways to the rooms look onto the volcano Haleakala.
There is great artwork throughout the hotel, and the rooms have beautiful paintings by local artists. The rooms are up to date, super clean, and have sophisticated interiors. Even the soap and shampoo smell incredible (yes we took a bunch with us!)
The grounds are impeccably kept. Our kids loved the pool and the beach. When we were there in October, there were not many families, but it seemed to be set up in a way so that the families and the honeymooners would not trip over each other.
The food was great although we ate several meals elsewhere. It was easy to pick up sandwiches for our excursions at the little store.
Sitting at the bar with the ocean breezes coming through its soaring ceilings with a Kona Brewing Company Castaway IPA in my hand made this bar undoubtedly my favorite bar in the world.
But what really made this place exceptional was the service. The concierges were excellent. They set up surfing lessons and snorkeling cruises that were not the most expensive or touristy. They had great recommendations for restaurants and things to do off the resort. During our snorkeling trip, they even leant us a GoPro camera for free and then helped us get the images off when it would not download to our laptop – totally above and beyond the call of duty.

An outstanding hotel and property. The resort’s grounds and ocean view rooms are beautiful. The room we had was very spacious, the bed was super comfortable, and our deck had a great view of the ocean and had relaxing/​inviting places to sit and watch the sunset. The adult pool was very nice and quiet.
We ate at both Ko and Ama, and each were great. The buffet breakfast was also good quality. The hotel has delicious and unique tropical cocktails and one of my favorite Mai Tais.
Service is excellent, and the hotel property is a peaceful sanctuary where you can relax. I didn’t notice many small kids or families (which is the kind of atmosphere I wanted.) Location here is great because you can easily walk to other properties and enjoy the best beaches. They recognized our special occasion with a bottle of champagne. I have nothing but positive things to say and definitely would stay here again!

Nice property and nice hostess greeted us with leis and a tropical juice beverage. However, we arrived on our first day as honeymooners yesterday and was given possibly the worst room on the property facing the front drive with zero privacy! I mentioned to the young lady at the front desk that we were honeymooning and asked if we could have a suite with an ocean view and forgo the «larger» suite that our travel agent said we were upgraded to (which turned out to be untrue, because this is an all suite hotel). She told us that they were «at capacity» and couldn’t accommodate us, but that our room was a mountain view room. Lol! So we unpacked with the help of our terrific bell boy, but we were highly disappointed in the poor location of our room, which made the $ 500 a night at this place hard to swallow. Instead, we tried to relax by the pool, only to go back to our room withOUT a view. Our room faced the front driveway of the hotel where you could see every car and anyone who walked to the parking lot. We decided to have dinner, but stopped by the front desk once again to see if we could be moved from our room. After waiting about 20 minutes and having to push our dinner reservation back, we were given the option to switch rooms to an ocean view on a higher floor, but it required us to repack all of our clothes, toiletries, food and beverages late in the evening and after we were jet lagged and traveling all day. Luckily, we have another six days here and hoping things will improve at this hotel that prides itself in excellent customer service.

Hotel suites are really nice and large. Staff is very attentive and friendly. Beautiful Lobby and pool! Book canoe ride for free for morning adventure. Food and drink are sky high. Better go to ABC store and catch buzz before you head out. Hotel has shuttle that will take you to other hotels. That’s cool. Save some cash and go to coffee shop for egg and cheese biscuits. Make coffee in room-​saves more cash. Nicks has good happy hour for a hour or so… Refrigerator and microwave in room. Beach chairs are free for guest. Free self parking but you still pay a resort fee. Pool is very pretty but you Can’t walk around whole thing– have to get out and in. Pool bar is a joke. Swim up pool has about two feet that you can have a drink in and only 5 seats, then the rule is no drinks in pool. Game changer for us. I love Fairmont’s but probably wouldn’t stay here because of that. Beach is pretty but I’ve seen better in Maui. Great vacation. Just wish it was a little more affordable. Adult pool is very nice. Ask for Megan /​Chrissy (room service) they were awesome.

Fairmont Kea Lani is a true gem! The layout of the hotel is a perfect balance of elegance, beauty and fun. Elegance begins with the service, beautiful lobby, pools and restaurant options. Beauty is seen in the well maintained grounds and priceless sunset views. Fun can be found at the beach (go to the right to snorkel with an abundance of turtles), swim up pool bar and waterslide is actually pretty fun for adults! Yes its pricey but everything is on Maui you just need to be creative. Compared to other hotels I visited, Fairmont seemed the best IMO. I would definitely come back and recommend to others, Mahalo!

I’ve stayed here many times (probably 7 – 8 times), and consider the Kea Lani my home away from home on Maui. I love this place. The rooms are massive by anyone’s standards — and the bathrooms are the same. The staff never make you feel like they are grubbing for tips. They know how to treat valued guests here. The grounds are beautiful and I love, love love the adult pool. The last thing I want on my vacation are little screaming brats cannonballing into the pool next to me. I don’t have to worry about that here. Nick’s Fishmarket is on site and it’s probably the most consistent restaurant on the island for fish with excellent service to boot. Nightly entertainment in the lobby. EASY self-​parking — I’ve never had to hunt for a spot. Self parking included in the resort fee. All in all, this place is an easy win for me, and it keeps me coming back again and again. The only thing I’d say is, they need to watch the chairs at the pool. We noted six separate sets of two chairs unoccupied at the adult pool with clothes left on them — nobody returned for the three hours that we were there. Move that crap and let someone else have the chairs. :-)

Very disappointed. First they claim that hotel was full and they give us a room in the basement with lots of noise. After complaining, all of sudden they have a better room, now we have to move all the luggage to the new room. We lost 2 hours in progress.
My daughter decided to rent a paddle board from the hotel. Once she was almost drowning, the instructor was negligent in helping her, even though she got injured as of result and had to go to doctor.
I had a meeting with the hotel manager Mr. Charles Head and he was no help at all. When we let him know our concerns about the situation, he was laughing about this serious matter.
We had planned this vacation for a long time and this is not what I expected. I will never stay in this hotel again due to their obvious lack of customer service and management. I do not recommend at all!!!

The food was delicious, but the breakfast buffet a bit spendy. Then again, that’s hardly surprising in Maui. It’s a short walk to the Shops at Wailea if you want to eat elsewhere, so not a big deal. It was easy to eat gluten and dairy free at all the restaurants on the premises… Ko was my favorite. The spa was wonderful and Bethany gives an amazing massage. Having been a massage therapist myself for 20 years, I am pretty picky, but she worked wonders. The customer service was top of the line in every aspect of our stay. Our room was a suite, and had two closets, ceiling fans, and a great bed and bath, with two sinks, a large tub, and a walk –in shower. Loved the fact that there was an adult pool, separate from the family pool… so relaxing and chill. Yoga classes, barre classes, and a great fitness facility. I want to go back!

What a dreamy place. The service is top notch, text your concierge and they’ll do their best to accommodate what you’re looking for. Adorable, quiet beach, fun swim up bar with a water slide for the kids and you (because you know you want to) and a perfectly relaxing adults only pool. It’s a place to go to relax, so things get quiet early — but it’s that way throughout Maui.
Follow their instagram @fairmontkealani and get small windows in to how lovely it is there. If you go, hope you enjoy as much as we did.

Fairly nice. Parking was free, so that was a bonus. The adult pool was awesome, but the food poolside was expensive and bland. Did not stay here, but daughter did and the room was nice with a sunken tub.
Why so much money?

This place is over priced for the service and lack of amenities provided. Everything is an extra charge. It’s not that kid-​friendly and our stay was kind of boring since they didn’t put on daily activities like other hotels I’ve been to. There was nothing «fun» about this place and everything closed at 10pm which is pretty lame.
The rooms are nice and they have housekeeping twice a day but our «clean» cups typically had food gunk in them so I wasn’t sure how clean the rest of the room was. The double beds are small, full beds and barely fit two adults. I don’t know why they don’t have queen beds like other hotels. They also separated our family — one room on the 7^th floor and one room on the first floor because of «limited availability». However, we found out there were rooms available on the 7^th floor but they were not given to us because we didn’t pay for an ocean view.
They have a small beach area where guests can go swimming. You can rent snorkel masks but there isn’t much to see. The kid pool is an extremely small, pond-​like area with barely enough room for the kids to play in. I also thought it was ridiculous that we had to pay extra to rent a tented seating area, which took up most of the area right around the pool. There is a limited number of non-​tented seats but the majority of them are so far away from the pool. The service at the pool is also very slow — takes a while to get someone’s attention and even longer to receive our order. Prices here are also extremely expensive for the quality of food and portions your receive at their restaurants.
We also washed a load of laundry and realized that some pervert had stolen select bathing suits and women’s clothes. We called security but all they said was that they’ve never had that issue before. No apology or anything. I didn’t feel safe knowing that they did not have security cameras.
I would not stay here again and wouldn’t recommend this hotel to anyone. For ~$ 400 a night, I expected a lot more from the Fairmont.

It’s hard to complain when you’re on vacation on Hawaii, but easier to do when you’re paying a good chunk of change for hotel accomadations and receiving 3 star service. The rooms themsevles are large (every room is a suite), and the bathrooms are also nice and large. Every room does have a pullout couch, which is probably the most uncomfortable pullout I’ve ever laid on. This wouldn’t be such a big deal, but as mentioned above, they sell the rooms as suites which sort of implies it would host multiple guests, and the pullout is not suitable for sleeping.
The hotel is situated on a great piece of land and the property/​landscaping is really nice. The beach in front of the hotel has calm waters and sand bottom making it great for families to go play in the water. The beach does get busy though. They also have numerous activities throughout the day included with your resort fee. They also have a lot of beach gear and events that they charge for, some which I thought we a little rediculous to charge for like a pool noodle.
The hotel hallways are extremely dated and in need of a makeover. The carpet looks like it’s from the 60’s. I also had horrible service at the pool. It took a really long time before the wait staff came by and they were extremly slow to bring orders. They also forgot one of my food orders.
Lastly, I found it strange that none of the restaruants had views of the ocean. Maybe I’m picky, but given that there’s no real other places to eat near the hotel, and the hotel is on the beach, it’d be nice to eat and look out at the ocean.

This is one of the nicest resorts I have ever stayed in. The grounds are impeccable, the staff are extremely friendly, and the service is top notch. Their private beach is perfect to play in too. They also have multiple pools, including one that is adult only for those 18 and over. We came with our kids, so no adult pool for us… but we really enjoyed the other pools and hot tubs… as well as the water slide! My daughter could not get enough.
When we came, they were doing a promo of 50% off their villas, so they asked if we wanted to upgrade… so we did! Hard to pass up an opportunity like that. The villas are huge and amazing. They are 2 stories with 2 bedrooms, 2 full bathrooms, a kitchen, dining room, and living room. In the backyard, there is even your own little private pool. This really came in handy because we could access the beach through the backyard, and if there was still sand left on us we would take a dip in our pool before going inside. Made cleanup after the beach super easy! We also got free daily breakfast buffet (with kids 12 and under free) included in our villa deal.
The breakfast buffet is so good! They have a huge variety, an omelet station, miso soup and rice, oatmeal bar, fresh fruits (their papaya was the best!), fresh juice, milk, varieties of cereal, smoked salmon with capers, chopped red onions, grainy mustard, and cream cheese on the side, bacon, sausage, eggs, eggs benedict, bagels, toast, muffins, pancakes, waffles, and even stuff like gluten free scones/​muffins/​french toast. There is something for everyone here!
Really could not have asked for a better place to stay during our time in Maui! All the regular rooms are suites too, so separate living and bedrooms for all!

I was greeted by Nacho at entry when I pulled up and had a beautiful lei to welcome me to this beautiful open resort. Check in was less than 5 minutes and Danny walked me to my room and I was shown all the amenities inside the suite. There’s a free laundry area down the hall with washers and dryers.
The rooms are huge with a mini fridge, k-​cup coffee machine, bottled water, 2 closets, free wifi, and patio. I loved the scent in the toiletries and immediately soaked in the bathtub.
I highly recommend this open resort for families, couples, or just a get away. The concierge was wonderful in offering a variety of activities from ziplining, helicopter rides, rappelling, hiking/​snorkel tours, and day trips.
At 6:15, I was pleasantly surprised by 3 attendants offering turn down service. They left the room clean and organized with extra shampoo just as I asked.

This hotel is amazing! You can’t go wrong with the facility and the beach access. Each room has two rooms with two separate tv’s in each room. One has a couch with a pullout bed and the other one is the bedroom. The bathroom is huge with a separate shower and tub/​shower. It has a microwave and fridge. You also get a generous balcony with table seating for 4.
You get two bottle waters, two snorkel gears for an hour each day at their beach resort, wifi, access to 24 hour gym and free parking. There’s a croquet set and a connect four on the front lawn that we enjoyed playing. You have to pay $ 30 a day resort fee that covers these amenities, however, that’s much better than many other hotels.
They have an adult pool and two additional pools with plenty of seating and umbrellas. The water temperature is nice and you can stay in there for hours. Beach is is sandy and a fun place to body surf.

I have never in my life been so impressed by a resort. I just got back a few days ago and I already miss everything about it! I stayed with a group of nine (three separate suites) and we were all absolutely thrilled with this hotel. It appeals to people of all ages and personalities. It is an ideal resort for a family trip.
The rooms are so spacious and beautifully decorated! The hotel finished renovations in January of 2015 and converted each room into a suite. This was extremely appreciated, as I have heard that the rooms in Maui are always too small. Our room had a bedroom with two double beds and a television. It also had a separate room with a sectional couch that had a pull out bed and flat screen tv included. The bathroom was also huge! There were two sinks and vanity mirrors (excellent for a room with three sisters). The shower and bathroom are in completely separate rooms, which was very convenient when we were all scrambling to get ready for our nights out. Small detail, but important: The hotel gives generous portions of all toiletries needed to get ready. The quality of the shampoo, conditioner and lotion was excellent. They also replenished us with large bottles on a daily basis (I find that many resorts are cheap with their spa products).
The best part of the room was the stunning view overlooking the pool and ocean! We spent hours sitting on our balcony drinking wine and watching the goings on of the hotel. I have included some photos of the beautiful resort. It’s truly indescribable.
There is a Keurig and a nice variety of Hawaiin coffees to choose from each morning. I was a fan of the Kona Medium blend. The thoughtful staff also delivered a beautiful arrangement of truffles and Hawaiian flowers on our first day to congratulate my sister on her graduation. It was such a nice touch.
There are three pools at the hotel. There are two elaborately designed pools with water slides, bridges and basketball hoops. These pools were always kept at the perfect temperature and beautifully maintained. I never saw anything but cleanliness and organization. The third pool is a modern design and only open to guests 18 years old and older. I loved this pool. Although the noise level and «traffic» at the other pools were well below the pools I saw at other resorts, it was nice to be in a more relaxing atmosphere on some days. The pools are appropriately staffed with attendants serving beverages, aloe, free snacks and towels to the guests. The pavilion in the middle of the pool also has complimentary aloe, SPF 30 sunscreen and SPF 50 sunscreen. This was EXTREMELY convenient for the days that we chose to lay out.
The hotel has complimentary water bottles served daily to the room. There is a beautiful fitness center, spa, business center and laundry room on site. The hotel also offers a complimentary shuttle service to guests. The shuttles will take you to restaurants and shops that are within ten minutes of the resort.
The Concierge desk was extremely helpful to us during our stay. I mainly spoke with a wonderful woman named Patty. She was very knowledgeable of the island and extremely happy to help. She booked half of our dinner reservations for us, which was not easy because we had a total of nine people in our party. Patty recommended Mama’s Fish House (one of the best meals of my life), Nick’s Fish Market (in the hotel, also one of the best meals of my life), and The Monkeypod Kitchen for a fun night out! All of her recommendations were excellent. I loved her.
The restaurants in the hotel are absolutely excellent. I could have stayed on site for a full week. The best restaurant was Nick’s Fish House. It is a beautiful, classy restaurant that serves fresh seafood dishes. I ordered the lobster tail over bacon mac n cheese– It is a must try, even if you aren’t staying at the hotel! Ko was also a delicious seafood/​Korean style restaurant. I loved the Lobster Tempura. The breakfast buffet at the hotel is a bit pricey, but absolutely delicious. They offer an excellent omelette station, waffles, pancakes, fruit, cheese, deli meats and fresh salmon. I would recommend a trip to the breakfast buffet at least once. If you’re looking for a less expensive option, Café Ciao was also great! They have a specialty coffee menu, breakfast options, freshly made side dishes and a great selection of beer, wine and liquor :) They also have a selection of artisan cheeses, salami and prosciutto for purchase, if you’re looking for a good snack.
I truly have no complaints about this resort (as you can probably tell). I hope to return very soon. The staff knows how to make its patrons feel valued. The scenery and pool layouts are extraordinary and the best part– you’re vacationing in paradise!

I had recently stayed at the Fairmont in Maui, and had the best 9 days of my life!!! When we arrived, we were greated with Fresh juice and and lei’s. We checked in, and went to the room, and it was huge and we had an amazing room overlooking the ocean. During the time we were there, we ate at every restaurant. Our favorite spot, that we went to almost daily was Nicks Fish. The fish was fresh and even though we were full at the end of each meal, we would always squeeze in dessert. The presentation of the strawberries flambé was amazing!
The activities down on the beach, were great! We went paddle boarding, and snorkeling. The staff was so accommodating.
We had a couples massage on the beach, and it was so relaxing listening to the ocean. One of the best massages I’ve ever had.
Service was top notch and of course the drinks were nothing short of amazing. I can’t wait to visit this place again!