If the Shoe Fits

I love a great bargain! I found a purse I fell in love with but did not want to spend the $ 400 for it so I was fortunate to find one on Ebay Brand New But it had damage on the inside snap. I bought it as the price was unbelievably low and I figured I could get it fixed. Living here many years I did not know of any shoe /​leather repair businesses. I Googled and found this business. I love supporting local businesses. After reading some of the reviews I was not sure so I decided to go in and try to get it fixed. Teri was very friendly and seemed very knowledgable on solutions to fix my bag. Ideas I had to fix it she immediately told me would not work. I paid in advance and which I thought was very reasonable. She told me it would take about 3 weeks as she had lots of items she was working on. She tells you up front that is a guesstimate and to not call to keep checking on it but she would call when it is done.
I waited 3 weeks and I got my call that my bag was ready! YAY!!!
I was so pleased when I got there and had seen the work she did on my bag. Teri far exceeded my expectations! I LOVE LOVE LOVE my handbag… Great work and I will definitely use her again.

Teri exceeded my expectations. Not only was the repair done well (soles had come unglued), but it was done very promptly and for a very fair price. Being a cobbler is an artful craft that is lost in today’s society, yet Teri is an expert at it. As with all things in life, be mindful that your experience may vary (set the proper expectations) but from my own experience with If the Shoe Fits, I would highly recommend her.

I wish I would have read these reviews before I dropped off my Manolo boots with this business. I have rarely– if ever– seen customer service THIS HORRIBLE. I dropped the boots off three weeks ago and had never heard back. I called, was initially very pleasant on the phone, and asked if I could check on the status. Immediately, the owner, Teri, became very defensive and said she could not check on the status of the boots and that there would be a fee for her to do so. The work was promised three weeks ago and I paid her for the work to be done. When I called back (after was promptly hung up on) I got the answering machine– and I encourage anyone to listen to her message! It is condescending, rude, and not inviting at all. I am going to file a report with the Maui Police Department if my boots are not located and fixed as promised. I encourage all to do the same!

I brought in a pair of slippers and my oldest and best pair of Italian dress shoes that i have had for over 20 years for repair and was charged about $ 60 which i paid on the spot, and told i would get a call when they were done. i got the call and came to pick them up and they lost, misplaced, or gave my dress shoes to someone else. they then told me they would look for them. weeks later i went back and still no shoes. i was gracious and told them anyone could make a mistake. they called me when they still could not locate them and asked me what i wanted them to do about it. i found this awkward, as they were the ones who lost my shoes. they told me they would refund me $ 60 dollars, this was by phone. i then made a 4^th trip to the store to pick up my slippers as the original pair came unglued within 15 minutes after i put them on and i had to take them back. when i went to pick them up for the 2^nd time they returned them to me without repair saying they could not repair them. so i was left with no shoes, no repairs, and no consideration of refund or payment for my shoes they lost and so i did pick up my slippers that never were repaired, i was asked to leave my mailing address so they could send me a check to accommodate this situation. this was weeks and weeks ago. no check, no repair, lost my best dress shoes. these people did not follow thru on a single promise they made to me. i find these people to be lacking in business ethics, lacking in true consideration of their actions, their unkempt promise to refund me for the services that was never completed and there has been no consideration to the loss of my shoes. i would not recommend this business to anyone, in fact i would tell them my story and see what they think of such a lack of professionalism.

DO NOT TRUST THIS WOMAN! I don’t know how I can stress this enough! The owner, Teri Edmonds is very unprofessional, very rude and condescending. On October 7, I went in to see if she could repair a leather coach bag strap, she said she «actually just ordered a strap that would match». I told her to call me when the strap comes in and I will bring the bag back, she said «no, if I am going to do any work for you I need you to pay me the full amount up front today» I thought it was odd that she was demanding money when she clearly wasn’t ready to complete the job. I told her I would bring my bag back she said no, because she was already giving me a quote. Out of other options in Maui, I opted to pay (with my credit card) the full cost and leave my bag with her. She told me the job would be done in 3 weeks. The same night I emailed her, to say I wasn’t comfortable and I would be picking up my bag the next day. She emailed back saying the «job has started and she won’t give a refund and I can take the bag back incomplete or wait until she’s done». The very next day my fiancé went in to talk with her and pick up the bag. While there she explained her reasoning for taking the full amount, saying people don’t pick up their items, obviously a lie. She showed him my bag straps cut off already. Why cut it when she didn’t even have the part to fix it? Seems like she cut it only knowing we would be coming in to try get out of the job. She assured him it would be done in less the amount of time she quoted me, she said only a week and a half because she was just waiting for the straps to arrive in the mail. On November 2^nd, 2015 (almost 4 weeks passed) my fiancé called and she said it wasn’t done and didn’t know when she would be able to get to it. So I decide to stop in and pick up the damaged bags knowing she had cut the straps. As soon as I walk in, I kindly ask the other sales woman if I can pick up my bag. Teri is behind the counter and rudely says «did we call you?» I tell her no, but it’s been more than the time she quoted, me. She starts getting snippy and says If «I don’t call you it’s not done. «I tell her it’s fine and I want my bag back as well as a refund. She says «I’m not giving you your money back, you can either wait another 3 weeks or take it as it is». Mean while another customer comes in and she begins yelling at me to leave the store. I tell her all «I want is my money back!» She says «you need to take it up with your credit card company» (not even knowing how I paid). She keeps yelling no refunds and she will have me removed from the store. She pulls out a Chanel tote and gives that to me but stupid her, doesn’t realize it’s the wrong bag. I should have taken it and made her pay the next girl for her lost bag! I finally tell her that’s not my bag, so she throws my bag on the counter and I walk out to call Maui police department. they arrive and say there’s nothing they can do but take her to small claims court. She puts on her happy face with the officer and tells the officer she is still willing to complete the job. But who would trust this woman after that? Definitely not me! My bag would come back I shreds, one year later (if that). As a business owner, she shouldn’t be making false promises nor demanding money up front and yelling at her customers while stealing their money! So sad that I have to take legal action over a ruined $ 400 coach bag because she couldn’t do a simple refund a $ 41.67 charge!

BE WARNED. That is as detailed as I will get. Read these reviews carefully as I am a TOTALLY UNSATISFIED one time customer. FOR ALL THOSE WHO FEEL THE SAME and had a bad experience, please contact the DCCA Consumer Protection and file a complaint. Posting on here alone doesn’t help future customers and they will be out whatever they pay up front because she hits you with the «no refund» policy. Let’s keep only the good businesses here on MAUI.

I would like to warn everyone of the very very poor quality of service that Teri Edmonds is responsible for at her business. Ms. Edmonds on the surface has a very winning presentation on the phone and in person. I personally contracted with her to repair/​refurbish an exercise system called the TRX that I had planned on giving to a friend of mine as a gift. The TRX I provided to Ms Edmonds was used and had a broken buckle. I provided Ms. Edmonds with the buckles for replacement and showed Ms Edmonds my current TRX system that I wanted Ms. Edmonds to use as a model to refurbish the unit that needed repair. Ms. Edmonds examined and compared the two models and said she could do the job for $ 65.00 which had to be paid up front. I agreed to the price and paid her the amount up front, which I now conclude was my second mistake. The first was going to her shop and falling for her personality and trusting her to be competent. Pursuant to that, I had to make three trips to her store to get the TRX, that she said was ready for pick up, only to find errors and incomplete work done to the product on those visits. My third biggest mistake was upon my last visit only glancing over the unit and accepting it expecting it to be finally corrected and not thoroughly examining the product prior to offering it to my friend. The pro-​ported repairs, I assumed were finally done correctly, having pointed out needed corrections upon my previous several visits complicated by arguing with this belligerent women was disappointed to see come undone during our attempted use during our exercise program. Ms. Edmonds final work was described by my friend as «looks like a 8 year olds work» and I was told the gift wasn’t acceptable as it looked to be a mess. Again very embarrassing.
Ms. Edmonds is not a capable craftswoman and I assume that is why she has learned to demand the repair money upfront prior to accepting the work. She herself has no confidence in her work yet puts on a capable external façade with her looks and artificial smile. Beware, Beware.

This was an absolutely terrible experience! Please note that I have never really written a bad review about a business… I typically just let it go, but I am so disappointed I thought I should share.
Needing shoeshine and repair, I searched for an area business that could help. If the Shoe Fits seemed very convenient and advertises to be the island expert. I decided to give them a try, which I now regret. The following is a summary of my experience:
Called them and was advised that shoes are only accepted between the first and 15^th of the month.
Dropped my shoes off and received very friendly service. The owner was very complementary of my shoes and said that she was excited to work on them. She charged my credit card for two shoeshines and one shoe repair, which included heal and sole work. The total bill was $ 110, which I thought was expensive but felt confident that the work would be as promised. The owner said that she is the only person in Maui that knows how to work on designer shoes and advised that she would call me when the work was completed, which was described as «a few weeks.»
One month passed and I received no phone call. I decided to call her. She said that they were not ready, but that they would be available the following week.
I called the following week and she advised that the two shoeshines were ready for pick up, but that the repair was not ready. She advised it would be another few days. I subsequently sent someone to pick up the shoeshines. When I receive them, the overall look was very matte and the pre-​existing scuffs were highly visible. As I was going on a business trip, I had one pair shined again at the airport, which came out beautifully. I was disappointed that I had to pay for a second shoeshine, but decided to let it go. I was still very excited about picking up my third pair of shoes, which was still being repaired.
The following week I went to the shop to pick up my shoes that were being repaired. The owner advised that they were still not ready. I advised her that I was very frustrated, and that I did not expect to be waiting this long for shoes to be done (six weeks had passed). She then advised «they have just not been a priority for me.» I was very shocked at this response, and told her that I thought this comment was inappropriate. She apologized, but went on to further explain that she did not have the supplies needed to repair my shoes. I advised that it would have been appropriate for her to call me and keep me in the loop and that this situation could have been handled better. I went on to explain that if I knew in advance how long this would take that I would have made other arrangements, which might include going to Oahu. She then responded «you can continue to stand here and offend me or let me get your shoes done.» In my entire life, I have never had a business owner speak to me like that! I told her that I thought her response was inappropriate, and she apologized. Note this is now twice that she made inappropriate comments to me, the customer.
I received a message one week later that she received the supplies she was waiting for and that my shoes would be ready within the next few days. I subsequently returned to the shop at 1:50 PM on a Saturday, which is 10 minutes before the business closes. The shop was locked and the lights were off. I called her and left her a message, and never received a return call.
I returned nearly 2 weeks later to pick up my shoes. The owner greeted me and brought my shoes out. She said that she did the heels, but that she was «too afraid» to do the sole and that she would be issuing me a refund. I advised her that had I known she could not do the requested repairs, that I would have went somewhere else in the first place (keep in mind, that this is over 2 months since I brought the shoes in). She simply responded «perhaps you can take them to Oahu.» It seems very strange to me that she would commit to doing work, make me wait two months, never call me with updates and then ultimately not do the work?
Clearly, the owner of If the Shoe Fits is running a very small business and does not have much customer service experience. She seems very overwhelmed. Had she taken the time to communicate with me what to expect along the way, perhaps the situation would have turned out better? That being said, her inappropriate comments and lack of follow-​through are very unfortunate. Please think twice if you are considering going there.

I was on vacation and had just gotten off the plane when the strap to my Merrell sandals broke. I had to resort to my beach flip flops until I could get to her shop. She stitched the strap while I was there and would not let me pay her. She is a treasure and am sorry I don’t have her close by to use all the time. Teri, thank you for saving my vacation and my fett!

Terri was great. She fixed perfectly my beloved running shoe. She did not have to, but she did it in one day. So thankful. Terri and Savannah were the perfect Aloha spirit. My shoe is better than I expected. Hurray.

Thank God for Terri and If the Shoe Fits! I was having trouble with a pair of Mephisto sandals — a design flaw that had plagued me for months finally caught up with me on vacation. Terri listened to my concerns, examined my right sandal and offered a temporary «quick fix» that involved a few stitches. As I was trying them on and thanking her she asked if she could take another look at the sandals. Before I knew it, she was altering the straps — correcting the design flaw — on both sandals and now both sandals look and feel better than ever before!

I was having a problem with my sandal and brought it in for a quick stitching. I was greeted by Teri the owner who quickly put a few stitches in on the house. She has a nice shop who also sells shoes. Very friendly store and nice owner.