Neil’s Carpet Cleaning

Neil has been cleaning for me for years ! Easy to work with and very relatable ! He does it right the first time ! Highly recommend !

We recently called Neil to clean or sofa and ottomans and he did a good job.
Unfortunately that’s where the good news ends. We arrived home to find that he decided to clean our brand new wool area rug and in doing so ruined it.
He first claimed he was doing us a favor by including it in the cleaning at no charge, then when I showed him that he had ruined the pile by doing so he handed us his bill and left our home.
My wife and I agreed that under the circumstances we could not pay him for his work until he had taken responsibility for his decision to clean the rug and reimburse us the difference between the cost of the wool rug and the charges for the sofa cleaning.
Then instead of resolving the issue in a professional manner, he left a letter at our door stating in part that «he wasn’t told not to clean the wool rug.»
Really?! By his logic was I supposed to tell him about everything that I didn’t
Want him to clean?
As of this review he continues to defend his decision to do something he was never asked or authorized to do, but I’m the bad guy for asking him to make it right?!
Everybody makes mistakes including myself, but isn’t it better to take responsibility for your own actions and accept the consequences of those actions?
I’m happy to give him 3 stars for the cleaning of the sofa, but it’s unconscionable that I’m stuck with a ruined wool rug because he couldn’t (or wouldn’t) make a simple phone call to ask the question!

Neil is a great guy that does an honest job. He’ll get those pesky spots out. He works hard and it shows he cares.

I had Neil Swanson, Owner, Neil’s Carpet Cleaning, clean my tile floors this morning. I love the way the floors look now. I had not had a professional cleaning on my tile floors before, but I am so happy and plan to have them done every year.
I called/​e-​mailed for bids from 4 companies on Maui. Neil was the best value, and his process (truck mounted cleaning system) seemed industrial strength, so I chose him.
Neil called to say he was on his way. I appreciated the courtesy.
Neil did a fantastic job, and I am a very satisfied customer.