Terminix

We have a yearly contract with Terminix and have had for several years. We are extremely happy with our provider, Edwin. He is always prompt and efficient as well as being very personable. He provides a wonderful service that makes our lives much more enjoyable!

DO NOT PURCHASE ANY SERVICES FROM THIS PLACE!!! If I could chose no stars for this review I would! I currently am renting the house I am in. The owner of the house purchased a packaged with Terminix. We have been having termite problems so we called to have someone come and look at the house. We were told that a technician would come between 9am and 11 am. I took off of work for those three hours and no one showed up! No phone call to say they were running late or not coming. Again I scheduled an appointment and they said they will be at the house between 9 and 11. Once again I took off of work to wait and no show again! I am very upset. I called the Terminix number to speak to a manager and i get someone who is not even at the Wailuku office they are on another island. They gave me the Wailuku number and it redirects me to the same off island operators. The operator took down my number to give to the manager Rick on Maui so we will see if we even get a call from him.
Do not waste your time or money on this company! They already got money from the owners of the house so they don’t care about following up with the service they promised.

I called 5 termite companies when my home needed to be tented. Only 2 of the five even called me back. Terminix was one of the ones that never returned my call after their secretary took the details over the phone. I get mailings from them monthly so they are looking for new business. They need a sales manager that follows up to be sure every lead given to a salesperson is followed up on.

Update: My original review was one star, but I have upped it to 2 because their social media account manager reached out to me to resolve the issue. They double-​checked and found that a credit was applied for the wrongly charged bill.
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Terminix is the WORST. We canceled our October service in September, but they have been repeatedly sending me bills for a service we NEVER received. I called customer service three times to resolve the billing issue when they finally had someone from the Maui office call us.
The staff at the Maui office was condescending but agreed to put a credit on our account in the amount of the bill. The same day they agreed to put a credit on the account, they sent us another bill! Unbelievable!
Only go with Terminix if you like headaches and getting ripped off.

Had Terminix come out and tent our house in Kihei — they did NOT show up on the day of our contract — we called and they said «High winds» prevented the tenting of our house. Our property manager was at the house that morning and no one showed up to check if winds were too strong — Lie #1; no one showed up and the winds were calm.
I called Terminix and they said they would be there the next morning at 8 AM — I had to pay for 1 more night of lodging for our 2 renters. Next morning they showed up at 11 AM — the crew said they were late because they were taking down tenting from the day before — winds were really blowing at 11 AM — Lie #2; tenting was done in Kihei the morning before.
They tented in high winds and my renters moved back in the next morning — termite activity seems to have stopped.
I got a call from Terminix demanding payment the next day — I said as soon as their invoice was in my hands and I had instructions on how to lodge a complaint against Terminix of Maui and corporate Terminix I would gladly pay — the lady on the phone said no problem.
1 month later no invoice was sent, no instructions on how to lodge a complaint and get the $ 300 extra in motel charges for my 2 renters. Lie #3; no instructions nor invoice sent.
I finally gave up, called them and asked for an invoice to be eMailed to me and I paid that invoice today. They did try to bill me for $ 2,610.00 when my bid was only for $ 2,446.87 — they demanded the $ 2,610.00 payment unless I could prove I was not lying to them about the $ 2,446.87 — luckily I had a copy of the bid and faxed it to them. Without that bid they would have cheated me out of $ 163.13 more money — what a bunch of crooks.
This is a totally corrupt, incompetent, and a company I would not recommend to my worst enemy.
Avoid them at all costs…

My recent experience with Terminix was good. My Inspectors name was Alex Hancock, he made the entire process very comfortable. He was professional and explained Terminix’s programs well. I had initially called to get an overview on the bugs here on Maui. I had recently moved from Washington and after seeing a few unwelcome house guests (namely a large centipede) in our home, I decided to call Terminix to come out. We had used them before in Washington. My inspector was very knowledgeable and after learning we were new to the islands he gave my husband and I a very detailed overview of all the bugs here and types of Termites. We opted to get a pest plan where they come out as often as we want and it has a Termite warranty. It is a very good value. Overall my experience with this company has been wonderful. All my bugs are gone and the inspector Alex has continued to follow up with us and actually rewarded us with $ 160 off our last bill cycle for a referral we gave him. My only complaint is sometimes when I schedule my visits online the time has been off and they have showed up earlier then I had asked for.
Other than that I give them two thumbs up!