Jamba Juice

Been planning to get my Jamba on since my hubby raves about how drinking Jamba juice helped him get over his cold. The store front advertised new recipes and a female chef wong. I wanted to try but I opted for a cold buster instead, since that’s what I was in need of at the time.
There was 1 customer before me, but she was a quick one. The staff that helped me was friendly and patient. Because I have a cold, my ears are plugged so I could barely hear her over the sound of the blender. When I ordered my cold buster, she called it something else but I couldn’t hear her… I just said, Sure!
I also ordered a keiki sized chocolate mood for my son. She quickly added that certain drinks are not made for keiki sized cups. To fix that, I told her to give me a small and split it.
My son wanted a lemon loaf, which they offered to warm. Yum!

Worst Jamba Juice ever. Slowest service. Everyone looked all confused. I’ve gotten meals at Ruth’s Chris served to me faster than one smoothie from here. Not coming here again.

Service is SUPER SLOW.
They need more workers.
They need to smile more.
Several people that ordered after me got their order before me.
The girl didn’t even remember my order… she was the cashier.
I dislike this location.

I usually review places that are 5 stars and awesome but I just had to review this place as the WORST Jamba Juice I have ever been to. It’s not only that I have been waiting 30 minutes for one drink but every single customer in front of me has had a complaint. What’s going on!!! Workers try to be apologetic but they all seem to hate their jobs. Not coming back to this one! Wish I could give 0 stars’

I give this rating five stars because my family & I absolutely love love love this place! Although I wish they stayed open longer it’s still good! My family’s favorites are either the Strawberry Dream or the Orange Dream. & we ALWAYS order a large & split some into two keiki cups for our little ones while the rest fits into a small regular cup. That way we only pay for one smoothie but we all get to have some! I really love how they have keiki (kids) cups! That is so convenient! I wish all places had this…

11-​15-​2015 around 6:50pm. Manager on duty was great. Very friendly. Me and my friend ordered two small protein berry work out with whey protein, three extra scoops of whey and extra peanut butter. Smoothies didn’t take too long but while walking out we noticed no peanut butter in our drinks. Went in to have them remake it. I asked if there was peanut butter inside? Person who made it tells me that my drink doesn’t come with peanut butter. I then stated that I had paid for it which the manager said that she did ring it up. Drinks didn’t take long to remake but while walking out I noticed my drink wasn’t blended right. It was thick, chunks of ice, and some parts taste like strawberries and when I’d move the straw it’ll taste like straight up peanut butter. And on top of that my drink was short and didn’t even touch the lid yet they put some in a small cup to make it seem like I got what I paid for. I can see why I stopped coming to Jamba Juice. I should have just went home and made my own protein drink.

Writing this review as I sit at one of their (dirty) tables eating my cold oatmeal… No greeting when I came in, the whole time they were serving me, the girls behind the counter were talking story loud enough for me to hear telling each other to «shut up». Oatmeal was not even hot. Room temperature. Gross. The store itself is dirty and gross as well. Need to clean if you guys serve food here. I do not even want to know what behind that counter looks like!

I was looking forward to get the acai bowl only to be let down. I’m not sure if it’s always like this because I hardly ever order an acai bowl here but the acai was extremely ICY. As I’m writing this review I’m letting it sit hoping it will melt quickly. The only positive thing was the customer service.

This Jamba Juice is the dirtiest Jamba Juice I’ve ever been into. The floors are disgusting, look like they haven’t been cleaned in years. The fresh fruit they have on display-​the oranges-​were literally rotting behind the glass. When the employee was making our drinks, I noticed a significant amount of mold (it’s that noticeable from where I was standing!!) in the coolers where they store the frozen yogurt. I’m having a difficult time drinking what I just paid for. Clean up your act Jamba Juice! So gross.

Hours says they open at 6am.
Got there at 6:20 am and they weren’t open.
If your hours say you open at 6am, you should be open at 6am.

I’ve been hear at least fifty times and today’s visit is the last straw. Unilocalers must be warned!
For being in Waikele, the Kahala of the Westside, I would expect this location to be much nicer than it is. I could go on and on about the terrible experiences I’ve had hear (much has already been noted by other people), but I’ll keep it short and sweet.
Top 3 Reasons to NOT spend your hard earned cash here:
1. They RIP YOU OFF in drink amount. I regularly drink these addictive sugar… I mean fruit smoothies and this location is notorious for giving you A LOT LESS than what you’re paying for. Expect at least 1 – 2 inches BELOW the normal level in your smoothies and bowls. Other locations are much more honest. I’m convinced management is telling the employees to shortchange us.
2. It’s DIRTY inside. Expect trash on the floor along with dirt and grim. The tables are always sticky. Just close your eyes and pretend you weren’t at a garbage dump.
3. It has been this way for years. I’ve been going to this location off and on for six years and the quality has always been subpar. I MUCH prefer the Waimalu Shopping Center Jamba where it’s cleaner, friendlier, and they will actually give you what you pay for.
The Jamba Juice HQ should shut this place down. It’s an embarrassment to the company.

Terrible customer service. They will be losing my business. You will be waiting at least 15 minutes for your drink while the employees talk to each other and ignore the line of customers and the people who are waiting. And they will forget the rest of your order and say «oh sorry»

I’m a regular customer as I live close by. However, its been a little while since I’ve came in. This is one of my favorite «go to» to get my smoothie fix. And by the way, I love the spinach & egg wrap — So Ono!
Today, the staff & store seemed a bit disorganized as there was trash (straw wrapper debris & napkins) on the floor in random areas. And the staff began hollering tasks to each other. It made me feel a bit out of place. Some of the staff look new so maybe they’re in training. Hence, as to maybe why they’re hollering tasks to each other.
I understand not everyday will be perfect as today wasn’t my favorite visit, but overall I «heart» Jamba Juice.

I have been standing and waiting for my drink for 20 minutes along with 15 other people. It would go a bit faster if all 3 employees worked and not just throw a pile of orders onto 1 person. Also, I have no idea how many people have complained and they still aren’t assisting the other employee. I’m sorry doesn’t go so far if the customers do not see any action being taken.

We got the Orange Carrot Karma, and it tasted exactly like carrot juice and ice. I don’t know where the orange, mango or banana went. Also, we got the large, and there was almost an inch of space between the smoothie and the top of my cup… About the difference between a medium and large… So why were we charged for the large?! The second smoothie we got was the greens and ginger – my favorite of late if it’s made well. That, too, was not filled to the top like it should be. As for flavor, it was pretty good… mostly because of the extra ginger I asked for saving the day!
Bottom line: This location is definitely a ‘miss’.

Ordered an acai primo bowl today. There were a few people before me. Waited about 5 – 10 mins to get my order. I was so excited to dive in but once my spoon went in, the acai was completely watery. I was very disappointed. I guess I’ll put my acai bowl in the freezer.

After going to Jamba Juice for a while now and always being pleased with my product and service, I got a terrible experience I just need to share.
I went to Jamba Waikele today (05÷30÷15) at about 7:00 pm. The service was as usual all the way till I got my drinks. My dad and I ordered 2 large orange dream machines. The girl that poured it out saw that the blender was a little short but goes and pours the drinks anyway. After trying to split it evenly to hide how short our drinks were, she handed it to us. Both our drinks were filled to about 1.5 inches from the top. It kinda sucked but I was gonna shrug it off until what happened next. My dad looked at me and told me his drink was just as short (being that he girl did her best to even out the drinks), and the girl heard him. She looked at us and said, «I know… Sorry.» And she just walked away. It doesn’t take a trained employee to know that this isn’t acceptable customer service. Seriously, at least be discrete and pretend you didn’t know. If you knew, why wouldn’t you do something about it?
I hope this doesn’t happen again, or I may be forced to drive farther away for my jamba fix. But at least I’ll get my moneys worth and get the service we all deserve.

I frequent Jamba Juice religiously, really had a bad visit today though. First they got drink order incorrect after I re verified it, then I got a sausage burrito and it was still frozen. I would have still gave 4 stars but then she put my half eaten burrito into the microwave. Not only do I think I should have just gotten a new one but I don’t think you should put half eaten food into a place where everyone’s current food is going to be placed. Just for sanitary reasons. I will keep going to Jamba because 99 out of 100 I have a good experience, I was just thrown a curve ball on this visit.

It’s a convenient location, in the middle of the waikele shopping center. Seems like there’s always a line when I come in. Workers are quick it’s just the order taking that takes a while. The smoothies taste a little watered down compared to other places.

Not my choice jamba location especially on the weekends or afternoons when it’s super busy and the line is just never ending. Mornings are better. Well I’m just disappointed because I’m all about customer service I know how it is to work with people and what not. No greeting nothing and the workers look miserable… okay I get it’s busy and you all are stressed but don’t show it. So anyway I ordered a medium peanut butter love drink something like that okay, waiting game lol. Boom they called my name and I see my cup not even filled to the top. Really? I’m paying for a medium drink not a small and then some. Just cause it’s busy doesn’t mean you can slack. it’s better to take your time get the order right then than have a upset customer. At least the girl offered to redo my drink but I wasn’t about to wait again when i already waited a while now. cmon jamba