A Express Movers

I wish I would have read the Unilocal reviews before scheduling them. My experience unfortunately falls in line with everyone else’s bad reviews. Mark or Marco, whichever he goes by, did not tell me the correct fees for junk removal. After I explained that it was not within my budget to do the removal anymore, he proceeded to call me a «M-​Fing B**** C*** W****» repeatedly, and said I had to pay a cancellation fee. Because he became so hostile without warning, I told him I would not pay a cancellation fee because we did not have a written contract and there was no mention of a cancellation fee when we scheduled the pick up. He said he was going to call the police on me, and claimed he recorded all of his phone conversations. When I asked if he would play for them the conversation where he called me those names, he called me more names and hung up on me. I cannot believe how I was treated. I gave the workers gas money, and sent them on their way. I cannot believe that’s how this man thinks a business should be run.

Was told 150/​hr for three guys. When the move was done for a 2bed/​2bath it took 8hrs. Was charged $ 1840. 8hrsx150=1200.
My wife immediately called «Marco» to resolve this $ 600 gap in price.
Apparently they charge for them leaving their job site enroute to your location which takes 2hrs.
That wont hold up in court. It would be the equivalent of an airline charging you the cost to fly to Hawaii from California for your flight to Maui.
I will be filling a civil court suit and we will be seeing what the judge says.
I’ve won a civil case before. Apparently there are others that this guy has ripped off as well.
I will update and notify about civil trial.

I needed a piano mover on short notice and Express Movers were available. After much show of wrapping the piano in saran wrap, they moved the piano just fine. I had agreed to pay for the time of the move (minimum 2 hours) at $ 265 per hour. The move took about an hour. They charged me for three hours citing travel time from their base. Then they charged me $ 125 for a box of saran wrap and $ 95 to throw it away, plus $ 6 for tape. What should have been a $ 530 bill ended up being $ 1021. I was desperate, so I just sucked it up. To return the piano, I called a reputable competitor, S&S moving, who did it for $ 199.60. Needless to say, I perceive this company as a rip off and would not recommend anyone give them any business.

I haven’t actually used their services so I cannot comment on that. What I can attest to is their ethics and lack of professionalism and customer service. Going through a stressful move, I’ve been calling numerous companies to learn about services provided and get fair quotes. This company seemed kind at first. However, the man I spoke with quickly started making me feel uneasy as he was very pushy and was scheduling me for his company’s services before even letting me know what I was getting or how much they would charge. Every time I would ask a question, he would simply respond, «okay so we’ll send people at this time on this day,» and I’m like whoa wait just a second. Caught in an awkward position and finally being answered on a price (which was quite low actually) I hesitantly agreed to scheduling their services. As soon as I got off the phone, I hopped on Unilocal to read their reviews and also went on Better Business Bureau (in case you’re wondering, they have a grade of F). In the end, a couple dear friends offered to help me so I called Express Movers Back to cancel my reservation. The man quickly became hostile and said, «So what, you found someone cheaper cuz we are the cheapest.» I explained to him that I was not going with another company but simply my friends offered to help out. His response was, «Your friends. So what if I give you men and a truck for $ 65.» Why would I pay some sketchy Guy’s company when I can rent a U-​Haul for $ 39 and treat my friends to a great dinner instead?! I politely declined and once again stated that I wouldn’t be needing his services because my friends would be helping me out. He hung up on me LOL. I am sooooo glad I cancelled. Thank you Unilocal!!!Express movers, keep burning bridges and no one is going to be needing your services :)

I should say, the price for the move was really good compared to other movers. The guys arrived on time and were very professional. We lived in a condo on the tenth floor and there were just 3 movers but I was impressed with how speedy they handled all our household items. We are a military family and are not new to moving. I was expecting them to be moving our items for at least 5 hours but it only took them 2 hours! They were careful handling our items. Marco, the owner gave us a discount… we were desperate that time and everyone else out there were charging us for twice as much! When we arrived in California, we had to hire another company to move our stuff from the container to our town house. They had high reviews on Unilocal but honestly, I wasn’t satisfied at all with them. They had 5 people to move our household items but it seems the movers were not as friendly and professional… and when I directed some of them where to drop off the boxes, they looked annoyed and let out a big sigh! The professionalism of these guys versus the movers from Marco were totally not at par with their 5-​star rating. Turns out, they only have five star ratings because that’s how they give you a discount… in exchange for you to leave them a five star review, they give you a small discount. I highly recommend A Express Movers. If we go back to Hawaii and will be needing a moving company, we’ll definitely give them a call again!

I saw some negative reviews so was at first a little hesitant … Marco quoted me the lowest price and from my experience as a retailer I know that people who shop for the lowest price also are most difficult to keep happy so I gave them a try … Express Movers helped me with two moves. The first was a large move to the mainland. The crew was Mike, Kasi and John. The second crew for a small shipment to Kauai was Russel & Joey. A good bunch of guys and hard working. I got a great price and my things arrived in one piece. No complaints, excellent service!

This review is for «EXPRESS MOVERS», «A EXPRESS MOVERS», and «MOVE 4 LESS», so I am posting this same review for each of these businesses on Unilocal!BEWARE, they may be «dba» (doing business as) other names under the same parent company. Behind them all is an owner/​scammer named MARCOS. If the business lists any of the following phone numbers, or if you receive a call from these numbers, AVOID THEM, and DON’T USE THEM. They are liars, they will damage your furniture without claiming responsibility or attempt to make provisions to repair any damaged items, they will quote you one rate and charge you another, and they will hang up on you or not return your calls. Beware of any moving companies with the following phone numbers because all roads lead to the unprofessional and unethical owner, Marcos, and his team of equally unprofessional people.
808−753−5555
808−217−9104
808−840−7070
808−797−3401
855−259−9366
808−341−8171
808−341−2030
94 – 205 Kiaha Loop
Mililani, HI. 96 789
After booking initially with another reputable moving company which quoted me $ 100/​hour for a 2-​hour job, I received a late callback from Marcos. He is a con artist, in hindsight. He asked what the other company was charging do I said how much does his company charge. He said he would «beat the other price» but I would not reveal the other price. Then he quotes me «$ 65/​hour». I confirmed that «for a 2-​hour job that means $ 130 total then, correct?» He said «yes».
What he did not disclose: time does not include «travel time». And my husband had to help the movers himself. Total bill: more than $ 204.
After they left, we discovered damage to one of our dressers. I called all the numbers above to report it and ask for it to be repaired or replaced, and everyone at the awful company gave me the complete runaround. They said I had to speak to Marcos but he never returned my call, not once. I called him repeatedly, and only he answered the phone, probably inadvertently thinking I was another prospective sucker. He said, «I’ll look in to it, I’ll call you back on it,» etc. When I pushed for a commitment as to «when» and «please explain the process to expect» he hung up on me! And not surprisingly, he never called me back to follow up. It’s been five weeks.
He can’t be bothered, they definitely do not care. Threatening Better Business Bureau would be ineffective because they won’t care about that either. I’m glad I paid for the service by credit card, as I will be disputing the charge.
I would give this establishment NO STARS. My loss is a valuable lesson I will pass on to you. A competitor’s price may seem slightly higher, but they are probably more honest, will have the proper insurance to handle any damage claims, and treat you with more respect and care as a customer.
If I save even one prospective Unilocal customer from being ripped off by Marcos and his company, this review would be worthwhile.

Military Stay Away! Companies Moto is «We beat any estimate» key word is Estimate. Company drove from Mililani to Helemano Military Reserve near Dole Plantation and spent 1 hour and 30 mins exactly and I was charged for 8 hours of work for travel and unpacking. Traffic is bad in Oahu but not that bad. Peace of Mind is not what you get from this company. They Broke several items and I have yet to receive any call from company for claims made. They do not give the moto «Buy Local» a good name. Military and Senior Discounts and Estimates have no meaning. When I spoke to the Manager of Express Movers and told him that Better Business Bureau would not approve of their actions, his reply was «I don’t care about Better Business Bureau» and hung up. They Deserve No Stars!

I used this company again for unloading and delivering the contents of a Young Brothers container to my residence. Again, they did a fine job at a good price. Thank you Express Movers!

No Stars at all. First of all Express Movers were 2 hours late. Then it took them almost 11 hours to move a 2 bedroom 2 bath condo. And a lot of the stuff was already pre– packed.
They quoted a senior discount of 149.00 per hour, but when they wrote out the bill they charged $ 169.00.
But the worse part is that they broke 3 valuable paintings. One of the movers admitted to dropping the paintings. I have called numerous time and they said they would compensate for the damage but refuses to answer the phone and my calls. Paid almost $ 300.00 to repair the broken glass and frames. Furthermore, there is a painting that is missing.
This company is not honest and no integrity. Next stop is Better Business Bureau.
Beware doing business with this company. Don’t they have insurance to cover this stuff?
They took advantage od my 95 year old friend that is blind. In addition to all this she is sadden that one of her collection of her paintings is missing.
DO NOT USE THESE PEOPLE, THEY ARE VERY UNPROFESSIONAL!

Very good and easy to work with
Scheduling was easy. Confirmation was given. Pricing was up front. My belongings were handled carefully and relocated successfully without damage. Nice group of guys. Dior, Noli and Brenny were our crew and did a fine job. Had a receipt and credit card reader on hand for smooth checkout. I recommend them highly

THESE GUYS ARE THIEVES
We used them a few years ago moving houses. First off, they were not efficient, and they took two days to do something that they originally said would take one day. The guys took a lot of breaks so it took long, and of course we had to pay for the second day too. But that’s not the big problem. They actually stole from us as a few boxes never made it to the other house! A DVD player and two laptops also went missing.
We called to complain to the manager who said he asked the workers and they denied it (of course they’ll deny stealing, duh). The manager said they’d give us service for free to make up for it. Are you kidding? I don’t want anyone from that company handling my stuff again.
We were going to have our realtor send a formal demand letter asking for our stuff back, so we had to call the manager to ask for their address again. The manager was evasive then yelled and hung up on us.
We found their supposed address online and sent letters to them, but the letters were returned as undeliverable. The address that they advertise is a bogus address.
I filed a complaint with the police, but HPD didn’t do anything. Apparently this isn’t even a licensed company and they operate illegally.
We’re not the only people who’ve had problems with these people stealing. Google it and look up the Ripoff Report website. This isn’t an isolated incident.
Stay away from them totally. They’re criminals and the manager is probably in on their little scheme. Don’t be a victim.

Best moving experience I have had! For almost 20 years in the military movining every 2 – 3 years all over the world. We have always used the government contracted movers which are always lazy and slow.
This time I moved my family from Hawaii to California paying out of pocket. The move is the smoothest I have had.
1. The price was extremely reasonable better than PODS or any other.
2. The shipping container arrived on time as specified. The owner of the company himself called to check on me to ensure quality.
3. The shipping time of the container to the address in so there California was extremely fast like about 10 days. Usually it would take two months for the government Contracted companies to move it.
4. The guys that packed up my personal belongings were extremely friendly, hard working and efficient. It took them 4 hours to move my house into a container as compared to the government companies that take 1 – 2 days.
5. I had a last minute change (due to my own error) to my situation and had to ask Express movers to hold my house hold goods en extra 10 days in Hawaii before shipping them to California. The owner of the took sympathy on me and allowed this at no charge. Other companies would have charged 45 $ a day.
company
This company is excellent. I will always use them in the future for all of my moving needs. Great job Express Movers!!! Wish I could give you guys 10 stars.

DO NOT USE THIS COMPANY!!! Granted this review is a few months late but it still shows the character of the owner/​manager Mark.
We had originally called to get my belongings and furniture moved to my boyfriends. A few days before the move, I had to call and cancel due to complications with me getting into my old apartment from my ex-​husband. He asked what date I wanted to reschedule and told him I would have to call back after I arrange it with my ex and my lawyer.
On the original date of the move (that I had to cancel) I received a phone call in the early am from a male asking me what time I wanted the movers to come. I was at Starbucks ordering and I had asked back, while multi-​tasking, «What movers? What company?». Then the man started yelling at me about how he is not into «playing games» and how he is trying to run a «legit business». I asked who it was and if it was Mark because he was the only one that I had scheduled an appointment with. He said it was him and accused me on how I lied to him. Lied about what? He said I was using another moving company. I replied and reminded him that I had to cancel the entire move! He then questioned me on why I had asked «What company?». I had previously called other companies to get price quotes and decided to go with Express because they were the cheapest. I told him I have the right to call other companies and who is he to tell me that it’s wrong? Then it dawned on me, why am I having to justify and explain myself to him? I told him it was horrible how he treats his customers and that I would tell everyone how rude he is and not to use their company. To call me and for HIM to play games with me, to call and pretend he is someone else to see if I decided to go with another company is absolutely CRAZY!
So when I FINALLY was allowed entry into my old place I decided definitely not to go with this company and went with Quick N Quality who were awesome! Check out my review on them.
As far as USING Express Movers? I cannot review on that because I did NOT use their service due to how extremely rude and crazy Mark was. It doesn’t matter if they are the cheapest in town. It is a horribly run business. Spend the extra and hire professionals.

I’ve been waiting to post this review due to the fact that I am finally in possession of my boxes. A little back story — I recently moved to Seattle from Honolulu with little notice. Thankfully, my mom agreed to ship my boxes to me once I got settled. While I was arriving in Seattle, my mom started calling moving companies to see if it would be a cheaper option than the post office. She was referred to Express Movers by one of these shipping companies. In the beginning, Express Movers talked a good game, promising quick delivery and delivery right to my door in Seattle. However, once they came and picked up the boxes, it began to fall apart. They shipped 4 of the 16 boxes through FedEx, which doesn’t deliver to individual apartments in the complex I live in but rather to the main office. When I called to inquire about how the boxes were to be delivered, Marco was extremely rude, telling me he never told my mother they would be delivered to the door, then back peddling to say he spoke to FedEx and they said they would deliver to the door, etc. The rudeness was unacceptable and I do not know how this man runs a business. During this time, they called my mother to tell her they couldn’t ship the other 12 boxes in the packaging they were in and that they were going to unpack the boxes and repack them in their boxes. My mother stated she wanted the boxes returned at that point so she could do the repack. At this point, Alex accused my mother of trying to ship drugs and stated that he was considering calling the cops on her. It took 3 business days (initial request for return was on a Friday) to get the boxes back. During this time, Alex again accused my mother of trying to ship drugs. I am absolutely appalled at how Marco and Alex handled themselves and more importantly, they presented themselves as a company that could facilitate shipping and delivery across state lines, when in fact they are not capable of doing that.

Contract was for a 35 foot truck. They showed up with 18 foot. Said they would only charge for 1 trip.
they made three trips and charged for all three. They are dishonest and immoral business people.
Marco is took advantage of her because she is a women alone. Started harassing her at midnight to get paid monies he is not owed.
Nevr ever hire these scumbags.

Red lincoln just cut my family off. He was speeding, in the rain, and my toddler and two teens were afraid he’d hit us. How the hell are they at driving for their business if they can’t even handle driving in a regular vehicle?

Had a move done from Hawaii kai to Pearlridge. When I called to reserve a move date, the owner gave me a two hour time frame between 8−10a of when to expect his movers and quoted me $ 110/​hr starting when the movers leave the office. I figured it would take them an hour/​hour half at most from Waipahu to hawaii kai. The owner then called me the day of my move at 8:30 to say his crew is preparing for my move. They’re checking inventory then they’ll be putting gas, and he’ll have them call me as soon as they’re headed my way. I then get a call from the mover at 10:30 (2hrs after the owners morning call) saying he’s on his way and he’ll be there in 20 min and he’s sorry for the delay but there’s traffic… He shows up at 11:00 by himself and says the other guy is running late but should be there any minute. My mother then questioned why he is late and by himself and it’s unacceptable. He then tells her, well I had to stop by somewhere else and then come here. Really? Did I mention these guys charge from the hour they leave their office in Waipahu. So then the other guy shows up at 11:30 (3hrs after morning call) and tries to tell me some bogus story about traffic and how crazy it was. All I’m thinking is just shut up and get the job started already. Anyway they get the job done fairly quickly as I’m sitting there watching them. They get done at 12:00 and I tell them we’re good to go, but the one mover who comes late asks to use the restroom. It would’ve been fine if he didn’t take literally 15 min in there. We finally leave and I get there in half an hour because there’s surprisinly no traffic! I get to Pearlridge at 12:45 and they get there at 1:15. There was absolutely no traffic and it took them an hour to get there… I try to stay positive and think well he was probably driving very carefully… So anyway one mover starts unloading into the elevator and I’m only seeing him. Where’s the other, idk. So my mother and I tell the guy loading, that we’ll be up in the unit waiting. We go up and the same one guy comes in unloading the boxes extremely slow. Where’s the other guy? We still don’t know. So my mom calls the owner explaining what’s going on and how the movers were late and explained that the pace of the move is ridiculously slow and we’re only seeing one mover. So the owner tells her he’ll make sure to find out what is going on and he’ll call back. He calls back after half an hour and we’re still only seeing one guy unloading our stuff. He tells us he’s sorry for the inconvenience but he’ll try to compensate on our bill for the delay. We finally see the other mover at 3:15 with the bed, but now the other mover is nowhere to be found and my mom decided enough is enough and she grabs the bed and moves the bed into the bedroom with the mover lol. Btw, I’m very pregnant and just miscarried my previous pregnancy. So in case your wondering why I wasn’t grabbing boxes and moving myself considering I wanted them to pick up the pace, there you go. Anyhow after the bed, they were done! Both movers then go down to get their clipboard and come back with a bill of $ 740 for the hours from 9:30 to 3:30… The mover handing us the bill clearly stated to my mom he wasn’t even on his way til he had spoken with me at 10:30 and at this point I’m just blown away as this is only a one bedroom move. I’m literally shaking with anger. Everything was already packed, bubble wrapped, boxed, and ready to go. My mother is furious and asks where the owner compensated us as he said he would? The mover tells us that the owner did take off an hour of travel time. My mother then calls the owner to complain and he tells her that his workers told him they arrived at our place in hawaii kai at 10:30. Flat out lie. He then tells her that he has never had complaints about his movers before us. That’s hard to believe.
By the end of their conversation, my mom did not budge and got him down to $ 550. Still very high priced for a one bedroom move but I just wanted it to be over with already. Bottom line, I wouldn’t recommend this company. They’re just all around extremely slow.

I wish I could give this company no stars!!! Never in my entire life have I ever been treated with such disrespect. I called to cancel my moving date and while on the phone, I was belittled and repeatedly asked why I wanted to cancel. Not only did they refuse to cancel my move after multiple times of asking, but they threatened me with a cancellation fee (which by the way does not exist). He even told me that I need a good enough excuse and that there prices are much better than other companies. This proceeded to go on for several minutes as I was humiliated and completely disrespected. They clearly do not believe in customer service, much less how to talk to a human being.
How this company is still in business I have no clue.

DO NOT USE THEM!!! RED ALERT**** WARNING! Business is a Scam
First they were 4 hours late from my scheduled time; wasted my entire days worth of moving… They need to define the word «GOOD» CUSTOMER SERVICE; They have uneducated and drop outs as employees. I was over charged from my work order form. Which the driver charged my card. I have tried working it out with the Manager (MARK) and he did promise a refund several times. Which of course my account was never credited from 4 days of trying to get my refund credited and in order to get my money back I was forced to file a dispute with my credit card company. BUT! to add more insult to injury when filing a credit card dispute through regulations and credit card bylaws I had to inconveniently close my card and wait 5 – 10 business days for my new card. It was a cluster from the beginning. Take this as a friendly advice DO NOT USE A EXPRESS MOVERS.