Interstate Battery Systems of Hawaii Inc

I will never buy another Interstate Battery after my experience here.
I showed up at the battery test stand outside with my 1 year old battery that failed in my Acura. Stood around for a few minutes. Someone walked by and didn’t acknowledge. Noone tested the battery.
Finally carry the battery inside. Someone finally approaches me, and we have to carry the battery back outside to the test station. It fails. They happily inform me that its definitely under warranty.
We then go back inside, and they expect me to have a receipt, even though theyve already told me it is within warranty period. This is the battery that came in the recently purchased used Acura SUV. The lady tells me the warranty is only good for the original owner — like the shop or dealer who put that battery in, regardless of the date. She tells me she needs to escalate it to my manager. She basically turns around to the guy standing beside her. He pretty much says «No receipt, no service» even though the date is clearly stamped in the battery casing, on the labels all over the thing. ¹⁄₂₀₁₅. Failed in ⁵⁄₂₀₁₆. «5 Year Warranty» Power you can trust, right.
So, the options I get are I can buy a refurbished battery and they can give me a core credit for my $ 100, year old, failed battery, or they can pretty much keep it for me. So, for $ 45 more, I walk out with my refurbished battery that probably has a worse warranty than my original. Mind you, the same battery is $ 75 at Costco, new. BUT wait, Costco is the only one who will service Costco-​Interstate batteries, despite the receipt.
ANYWAY, long story short, buy any other brand of battery. NAPA and Oreilly have lots of stores around. I have Optima brand batteries in everything else I own — 9 total batteries — and I have NEVER had an issue, and SAM’s club will exchange them out too. My oldest one is 7 years and still ticking. For the price and hassle of this Interstate, the Optima is probably cheaper too, and maintenance free. Especially when you need roadside assistance or a tow because of it.

I like friendly and helpful people, no matter the kind of business, and I’m genuinely thrilled when I find them. These are the people who make things go, and they take up the slack for those who would rather, and should be, doing something else.
That said, I had reason to be at Interstate as I was looking for a battery to fit a motorcycle. The town do-​it-​all moto shop had one, but they were all the way in town, and Interstate was close by my house, in Waipahu.
Eric A. had a great attitude and was very helpful, finding a match for OEM. Big plus, it was $ 40 cheaper than the town specialty shop. The bad news? It’s an Interstate battery, so I won’t have reason to go back for some years I expect. Check it out. Good place, and fast with the email messages.

Purchased a battery for my car but I think it was a defect! Lol so went back with a receipt and they gladly exchanged it for a new one after testing defected battery! Thanks guys at Interstate Batteries for making exchange process quick and easy!