Bartone Jewelry

I have been going to Bartone Jewelry for 15+ years and the customer service and professional advice I have received over the years has been outstanding. I don’t agree with Rj H. It seems to me that he really didn’t need any advice as he was already getting his ring made elsewhere. The owner is extremely knowledgeable and makes beautiful pieces. If he had gone to her first I’m sure he would have been more than happy with her expertise.

So my girlfriend and I went here one day to get professional advice on what type of metal to use in an engagement ring. My girlfriend is kind of weird about her jewelry matching and has a thing about sterling silver. I secretly was already having a ring made elsewhere but wanted to make sure it was just right.
We showed up about 15 minutes after they opened and the store was empty. We asked the woman if she would just show us a sterling silver ring, a white gold ring, and a platinum ring so we could compare them. I asked my girlfriend to step outside so I could explain the design and stone to the saleswoman and the second she found out I was already getting a ring made elsewhere, she became extremely rude and said that I was insulting her by coming to her for advice when I was getting a ring made somewhere else. I didn’t realize asking someone’s professional advice was insulting. I live close by and, if I received actual customer service, then I would’ve used this place in the future for any jewelry needs I might have for my girlfriend. I understand that we were not buying that particular ring from her but we will need wedding bands in the near future and by not taking 2 minutes out of her day to help us, when no one else was in the store, she made me feel uncomfortable to ever go back. When did people become so money hungry that they refused to simply help other people. It may not have benefitted that woman at that exact moment to help us but it surely would’ve helped her in the future.

Bartone Jewelry is a wonderful jewelry store with outstanding customer service. I went there with the intent to have a ring made into a necklace. The ring didn’t fit properly and would roll around my finger. The jeweler said she could do that, but recommended that I shouldn’t because it was such a beautiful ring. I decided to take her expert advice. Instead, I had the ring properly sized and she put these «balls» on the inside of the band to help it from rolling around my finger. I am delighted that I took her advice and now I’m wearing my ring all the time. Not only is she an experienced jeweler, her shop has a fantastic inventory, clean and welcoming. I highly recommend Bartone Jewelry, the customer service is outstanding and it’s a great place to shop!

What an amazing selection of quality jewelry. The woman running this store is not only fantastic at customer service, she is an interesting and intelligent person who knows a ton about jewelry and gems. This store is very well curated in excellent taste, in opinion.

The lady who owns and operates this store has excellent customer service skills. She’s very knowledgeable about repairs and the jewelry industry. I went in here to get a repair on a bracelet (that I found out unfortunately can’t be repaired), but was very happy with the level of friendly customer service I received. There is a GREAT selection of unique/​estate jewelry here. I will definitely be back if I’m looking to purchase a unique pair of earrings or necklace.