JN Phillips Auto Glass

I will try to make this review clear and simple.
I dropped my SUV off to have a windshield replaced.
When I went to pick it up. I noticed they did not put the exact windshield in my vehicle. The windshield I had in my vehicle had a 3 – 4 inch tint on the top to protect the driver from sun glare. The new installed windshield did not have it. I asked why? and they said they didn’t notice it. Come to find out later it was cheaper for them to install a new windshield without the tint and charge the insurance company the same price like it was there when it was not. The insurance company would never ask questions. This company scammed me and the insurance company. Don’t go here for any work on your vehicle. Scam artists!

My husband was very pleased with the Customer Service Rep he spoke with. We loved that they performed this service in our driveway AND they arrived well within the scheduled timeframe. Our tech was great! Bobby was very nice and professional on the phone and when he handed over his paperwork. Highly recommend!

The office staff were pleasant and helpful. The installer was polite and friendly. I am disappointed that I was not told that installation time being 1 to 5 could mean the installer wouldn’t be done til after 5, followed by a one hour time when you can’t drive the car while the windshield sets… good thing i didnt have to be somewhere or had a babysitter to relieve! I just suggest that they should tell you about this window of installation time, and the hour wait to drive time!

I’ve used these guys twice in the past 4 months. The first time, a rock hit my windshield and the second time, it was damaged in bad weather conditions. Both experiences were very good. They were helpful, professional, courteous and straightforward. All the staff members I interacted with were friendly. When I called back the second time, Randi (the woman at the front desk) remembered me and was really nice. They came to my workplace the second time, which was extremely convenient. I was able to observe the technician and he was very careful with my car. Nice people, prompt service, quality work.

So I was driving up Route 1 on my way to Canada for spring break. And we are on the highway for like… 5 minutes flat, and a giant rock hits my windshield. So we U-​turn, pull into Meineke, and take a look at it. So its already got a good half an inch crack, so my roommate goes inside to ask Meineke about glass repairs. The Meineke guy of all things tells us not to worry, the crack won’t spread… What an idiot.
Meanwhile, I’m in the car, and I hear a commercial for JN Phillips Auto Glass. So I give them a call and ask if they can fit me in today, because it really really really has to be today. And they were like, sorry, our schedule is full. and I was D: saaaaaaaaaaad, not even for a repair? And they were like all you want is a repair? We can do that! So I drove over to them (because staying where I was was more sketchy, even though they told me they could send a guy to me).
So anyway, I drove over, and waited like 20 minutes for one of the repair guys to show up (they have their cars and they drive all over doing repairs). We waited inside, and the store had the COOLEST SODA MACHINE EVER. Anyway, so we got our window repaired, and were back on the road and we still made it to Canada before dark! Yay!