Nardone Oil

Competitive prices and great service. I have been using Nardone for 4 years and have never had a problem. They deliver within 1 – 2 days unless I request it sooner. I typically order more than 100 gallons but occasionally have ordered only 80 without any problems. I have never had a problem with being over charged.

I have been using Nardone Oil for a while. They were recently sold to a bigger service but still running under the name Nardone Oil. Although they are fairly timely in their delivery (definitely not like they used to be) they only take credit card payments. Which is fine until I looked at my credit card statement and they had over charged at least $ 100 the last two fills. When I called and asked them about this, they said that they authorized the credit card for a 150 gallon fill — no matter what you’ve ordered (they have a 100 gallon minimum) and then refund you. IF they happen to remember to refund you. Which they did NOT do last month. I’m furious and will never use them again. They said refunds will be on the way but I don’t need to deal with this with the already ridiculous cost of home heating oil. So disappointed because they used to be fantastic.

We have had Nardone Oil for at least 10 years, Twice now they have put us on a credit hold and not told us or called us (once the tank went dry); we have been on auto delivery for 10 years. In May of 2013 we signed up for a budget plan based on the amount of oil we go through. The contract was signed sealed and delivered in May, they asked me for my debit card to take out the monthly payments. They never did it, so my first delivery in December I realized that it was never acted on, (before anyone says anything about «didn’t you not notice the amounts coming out of your account?», no I didn’t because we have a budget plan for our summer home, and I forgot I had setup the plan and considered it done in May). They also went from 10 day discount to 5 day discount, so I paid them in 30 days like all the rest of my vendors. The new company that I signed up with today, calls you when you are needing a new delivery if they have not yet received your check, as a customer service. Nardone said «we don’t do that we don’t want to hound our customers. To which I replied, «so instead you let the tank go dry and have a family of 4 wake up to a cold house». He said «yes».

Complete Sham! We recently moved out of state and our old house is currently on the market. We are tight with cash and requested through an online order $ 300 of oil be put into the house since we don’t even live there. We then called to insure receipt of the email and was told $ 300 dollars of oil would be put in our home. Instead we receive a whopping payment of nearly $ 800. When we called over this number they insisted we wanted a fill and that we pay the amount, regardless of the initial online order we printed out for receipt of our order. After call back and call back the OWNER refused to have us pay 300 dollars and her only offer was for us to pay 500. We don’t have that money and we are struggling to eat and they knew that when we called.
WHATEVER YOU DO DO NOT USE THIS COMPANY.