David’s Bridal

I called to schedule an appointment to try on bridesmaid dresses. The lady on the phone was curt and unprofessional. She snapped questions at me and constantly asking me to repeat myself. Her tone was unfriendly, almost harsh, as if I was bothering her. Shortly after making the appointment, I cancelled it. I don’t shop in places where I feel unwelcome. However, I later called the store to get information on the dresses I was supposed to try. The man who answered the phone was so much friendlier and easier to talk to than the lady. If I had spoken to him first, I would have kept the appointment. Unfortunately, the damage had been done at that point. I won’t shop here.

I had such a great experience at this David’s Bridal location. I scheduled an appointment for my Junior Bridesmaid to try on dresses and really wanted to make it a special day for her. I spoke with Courtney and Jessie, our consultants, and they went absolutely above and beyond to make the appointment so special. It was truly a moment in a young girls life that she will never forget.
I can’t thank them enough. Jessie and Courtney should be commended for their exemplary customer service! I would also add– this location seemed to have more bridesmaids dress options (colors and sizes) than any other location I’ve been to thus far. It was the first time I was able to see my bridesmaids dress in the style and color I’d chosen, which was incredibly helpful.

I had a great experience. Everyone there is very professional and friendly most if all accommodating. When I called I spoke with Yvonne M. who got me right in the same day. Once I got there Elizabeth O. who is fashionably creative helped me with my dress and accessories. The next day went back and was pleasantly greeted by Brittany S. and Deb L. Check this Davids Bridal out 1^st before the others. I’m sure you will walk out pleased.

I came to the store at 7:30pm (store closes at 9pm) just to try on a dress I knew I liked and I ended up being there until after close. Of course you can’t try on just ONE dress. The staff there never made me feel like I was rushed even though I was trying to. I was trying on veil’s, Deb was getting jewelry for me to get a feel for what I would like with the dress. I walked out buying my wedding dress and left with TONS of coupons for the rest of my bridal party! :)

I joined my sister here to help her find a dress for a black tie event. There are so many BEAUTIFUL dresses here! The only downside to this store is all the great inexpensive dresses were gone in the size my sister needed but there was a ton of dresses in the smaller sizes which was a bit disappointing. However my sister still left with a dress she liked after many trying on of dresses. The workers here were soooo nice & helpful. One lady was showing us her recommendations of which shoes and accessories my sister should get.

They get no stars from me. I am speaking as a bridesmaid whose dress was supposed to have been ORDERED from here 3 months ago and should have been ready around now. But, no. My friend (the bride) has to find out that the DRESSES WERE NEVER ORDERED and they were not sympathetic about it at all. So for 3 months, they didn’t order the dresses. oh and OF COURSE, the dress is unavailable now. So, we have no bridesmaid dresses for a wedding in October. Yes 3 months away with NO DRESSES, all thanks to this location. Horrible and unprofessional. Someone needs to be reprimanded for missing out on ordering about 7 DRESSES.

I loveeeeeeeeeeeeee this David’s Bridal
Came here & a guy named Cody helped us.
The 1^st thing that came to my mind was… A man helping us oh goodness lol
Boy did he prove me wrong lol not only did he do a fabulous job picking out my aunt’s dress shoot he he picked out the shoes too… yessssssssssss he did that!
Shot out to Cody, he was fun, professional, well dressed & a nice looking older gentleman.
The manager Ms. Deb & his side kick (pimp & slim) was awesome lol
Thanks to them my aunt’s 50^th birthday will be a night to remember.
Thank you all so much!

Geneva loved her dress and the shoes and acessories that she bought! She received a lot of compliments and it fit very well.

Worst experiences I’ve ever had! Made an appointment to try on dresses and when I got there they told me they couldn’t take me because they took in a walkin instead. Eventually they helped me and I bought a $ 1500 dress. They never told me it was in, I called and they were rude saying «it’s been in». I asked if I need to make an appointment to get it taken in and they said no. So, I go to get sized and when they get my dress they hang it up and say «here». No one even offered to help me put it on and every time we needed help she would go the other way or get mad if we asked a question. Then they tell me that I needed an appointment to go over alterations even though they had told me I didn’t previously. Then they insist on telling me that it will be $ 500 in alterations, including a bustle which the sales lady had said that it already bustled. Finally they tell me that the dress has to go home with me (I live with my fiancé) and gave me nothing to take it home in. I was in tears by this point and went to complain to the manager about my experience but all she said was «you can buy a garment bag». Not only are they rude in person but every time my bridesmaids called they had an attitude with them as well. At times they’d even have personal conversations with other coworkers while on the phone with my bridesmaids. I recommend going to another store because ALL of the employees I’ve dealt with have been rude or didn’t bother helping us.

I want to David’s Bridal on 1÷15÷2015 and had the best experience ever my wedding consultant Zaneta was the best. She took her time with me and was very patient I found my wedding dress of my dreams. … Thanks You Zaneta for all your help

I was very pleased with my experience at Davids Bridal. First I showed up without an appointment (I don’t recommend) but they were still so accommodating. They instantly paired me with Shay, the stylist, and she was so helpful! She did a great job of helping me figure out exactly what style I liked and bringing dresses to match that. All the other stylists would come by to offer their opinion when I had the dress on and they all worked together to pull dresses and put others away. I can’t thank them all enough.

This was the best location i’ve been too. I was greeted with warm smiles and was instantly sent to someone to be helped. I had a lot of people with me and they brought extra chairs and didn’t seem to have any issues with it. The man helping me took down my suggestions and tried to help me find my dress. It was a stressful process and my little sister ended up finding the dress of my dreams!

Horrible customer service. We had an appointment for bridesmaid dresses at this Waldorf location. When we arrived, they acted like we were interrupting them. They were rude to the bride and didn’t help find dresses at all. We had to look through the dresses and figure out what colors they came in by ourselves by looking at their website. While the bride was looking through the racks, she could even hear the salesperson saying rude things about her to another woman. Will not go back here and do not recommend you go either.

Terrible store. My sister, the bride, and myself (bridesmaid) along with two other bridesmaids made an appointment to try on dresses. After about 20 minutes our person Gina, left and was nowhere to be seen. We were left helping the bride to be try on wedding dresses ourselves. I am going to make sure that we do not purchase our dresses from here. When Gina realized we were not purchasing today, she vanished. Thanks a lot.

I’ve been to other David’s Bridal locations and this is the pits. Customer service is some of the worst I’ve ever encountered. (The Bowie location was waaaaay friendlier) We have come in here twice, when my daughter’s were getting married. They overbook and then the sales person who is supposed to be helping gets distracted with other future brides. (this happened both times) Their stock was pitiful. Very few small sizes (so the sales lady tried to get my size 4 daughter to purchase a size 8 and have it altered) Hmm… what a great scam. Pay for overpriced dress, wait for it to come in. Then pay again to have it altered. Why not carry the size we want or simply order the correct size? The jewelry is really overpriced (we found better and less expensive at Claire’s) and the veil’s were cheaply made with a high dollar price tag. Trying to find a mother of the bride dress was laughable. Their offerings were perfect if I was 80 and wanted sequins and a brocade print. Bridemaid’s dresses were a much better selection and I give them points for offering different styles to compliment each other. Only come here if it’s your last option and you’r eout of time.

I am a bridesmaid on my girlfriend’s wedding. I must say this store has the worst customer service. Dominique had a really bad attitude for no reason at all. The store did not have most of the size we needed to try on. We went based on trying smaller or bigger size dresses to then have to pay for alterations. Olga was ok but she was doing too many things all at once. We had to keep waiting for her and received very little suggestions. over all not a nice experience after we all spend a lot of money.

Walked in like 10 minutes before closing for a dress that was just discontinued… I was freaking out, but everyone was really friendly and helpful. I had the dress color and size, and I was out in like 10 minutes. They helped me call the warehouse (they didn’t have it), and wrote down a list of 4 stores that carried the dress so I could order it over the phone. Really quick service and helpful, and it looked clean and organized.

The customer service here is absolutly horrible!!! The ladies that work here are extremely ignorant. Recommeded a color for a dress, the dress doesn’t even come in the color she recommended to us. They gave us sizes two sizes to big from what we asked for (we asked for a 2 and a 4 and we got a 6 and an 8). She also told us the colors that we had chosen were not cute together and the wedding is going to look horrible. It was a horrible shopping experiance. If you want to go to David’s Bridal make the trek to Glen Burnie, they are WONDERFUL