Design Tech Electronics

This company is aweful and It sucks that i have to deal with them since their contractors for my condo.
I just purchased a condo at Beazer and after two months my intercom went out. I call them, they came and took the system out promptly, but leaving a big hole in my kitchen with no replacement intercom. Two months later, this is my fourth call and finally I spoke with the Manager. He says hes going to call me back by COB today, apoligizing for the delay. If you ask me, no one knows what there doing and i just want an honest answer.
I will never purchase any updgrades from them in the near future.

When I bought my new condo — I bought a place that already had a bunch of upgrades that had been ordered and paid for by someone else that had put a deposit down on the place — then for whatever reason they pulled out (losing their substantial deposit). One of these upgrades was a series of multimedia upgrades done through a company named «Design Tech.»
Included in the upgrades was a central A/​V panel where my cable coax, phone cables, and Gigabit Ethernet wiring all came together, a full color video camera at the front door, and multimedia wiring/​jacks throughout the place.
Apparently Design Tech had pulled and terminated all of the phone, coax, and ethernet wiring in the place.
I called them when I moved in to come out and activate everything and install the camera. The process of setting up an appointment was a pain in the ass. The lady on the phone advised me that both Verizon and Comcast needed to come out and visit first — before Design Tech could do their work. She then told me that if their Techs showed up, and were unable to do the work due to my not having Verizon and Comcast here first — they would have to cancel, reschedule, and then charge me for the second visit.
So I had Verizon and Comcast scheduled to do their thing — first thing in the morning I moved in — and Design Tech was scheduled to show up sometime in the 12:00 noon — 3:00 pm time frame.
So moving day, I get a phone call from Design Tech at 7:30 am. The Tech is at my condo — wanting to know where I am! Unbelievable! So I hurry over — I relate to the two Techs my interaction with the phone person — they tell me she is wrong — that they don’t need Verizon and Comcast there — but that they cannot test everything to make sure all is working.
So I started to ask the guy a few questions about the system — he could not answer my questions — I ended up having to explain Ethernet networking to him. The A/​V panel upstairs contained a ¹⁰⁄₁₀₀ Ethernet switch, but all of the wiring is Cat5E — I asked if they had a replacement module for the panel that was GigE. He had no idea what I was talking about. I explained that the cabling in the house was capable of GigE speeds, but the switch was the bottleneck.
After they were done — I had no clue as to what was to come soon…
Verizon botched my service call — that is another Unilocal review entirely, involving one of those Utility Concierge services that Realty companies use — in this case — AllConnect. Anyway, to make a long story long, Verizon finally gets a Technician out to my home. He activates everything at the local switch — comes to my home — no dial tone. So then he starts troubleshooting. Turns out the twits from Design Tech had the wiring wrong where it came into the garage — then — their termination of the feed line to the A/​V panel was botched — the RJ connector was not solidly spliced onto the phone line. The Verizon Tech showed me it would make an intermittent connection if he bent the cable around at a 120 degree or so angle. So he did me a favor — technically he did not have to do this — it was actually Design Tech’s responsibility — but he lopped off the connector — and spliced on a fresh one. He did not have the tool to make it look like a nice professional job — but now I had a dial tone coming into the house.
Design Tech — purveyor of inconsistent messaging, clueless technicians, and sloppy installation work.