Charter Communications

customer service is not helpful at all, they are rude… I even do not know the installation time or schedules …

Charter Business — I moved to Milton Freewater, OR in July 2013, I was able to continue working for my current employer by working remotely. It required me to have a fast uploaded speed and use their business internet service because I need several individual static IP addresses. The internet service with Charter in this area is hit an miss. I have a VOIP phone that connects through my computer, so when the internet goes down, I loose phone connection and drop calls with customers. My current employer was good enough to let me work remotely, this is my lively hood, and is a real concern to me that Charter does not take this serious. One day I was down for 4-​hours, that was a ½ day, loss of pay for me. Another day I was disconnected 5 times. This is not to mention 4 more drops in my internet connection in January 2014. I have yet to get a hold of a supervisor or anyone that is higher up the food chain; one day I held for 22 minutes for a supervisor and finally hung up. When I have had the local service guys out, they are great, but what they tell me and what I am told when I call tech support is not the same information at all. I would love to see an adjustment on my bill or get a call from Charter to follow up on my concerns about their sketchy internet connections. Very unhappy, Charter customer. If I had other options I would be there, but I don’t for the Milton Freewater area.
2÷4÷2014 — requested a service call to look into internet service disruptions that I have been having. Scheduled between 8 to 10 am. on ²⁄₅
2÷5÷2014 — got a phone call at 5:41 a.m. telling me that they are at my facility for the service scheduled between 8 and 10 a.m. that they were sorry they missed me. It is now 10:30 a.m. and no one has shown up. I’ll bet anything they canceled my service call!!! I am so frustrated with their customer service.

The electronic loops you spiral through when calling to ask Charter a question can drive a person bonkers. If your blood pressure wasn’t up prior to calling, it is guaranteed to be boiling by the time you reach a live person, if you are indeed lucky enough to have made it that far. Don’t bother swearing under your breath at the machine, it doesn’t recognize it. The people are nice enough, it’s the machine. Why do businesses feel the electronic loops are customer friendly?