Tommy’s Tanning

The girls that work there are very snobby. When you ask a question they talk to you like you’re a moron. They don’t let you just pay for 1 month at a time you have to cancel each month you don’t want to be billed for. It’s not very convenient at all. After my «membership» is up I’m going to a different salon.

Don’t go here. I agree with another review about the «bubble heads» and letting others in front of you. The girl I dealt with today pulled a low shady move. I will never go here again.
I’m extremely pressed for time, quickly stop in the Wallingford location. The blonde behind the counter told me there was «someone in there now (level 4 bed), and then two other after them. And then your next». Another words I had at least a 24 minute wait waiting for 2 full sessions and half of one to complete. I asked her when I should come back, she stated «a half hour». Fine, I went into the parking lot and waited in my car. I returned in 25 minutes. Here’s the best part! She tells me that now there are three full ppl ahead of me including the guy sitting in the waiting area who wasn’t there before. I ask her how that’s possible when she previously told me 2, and now it’s three different ppl. So 5 ppl were to go ahead of me before it was my turn. She stated «I called your name but you weren’t here». Wait… I can add. 12+12 plus the person finishing, and then time to undress, lotion up, dress, and clean the bed equals way more than 24 minutes. So how come there was an opportunity to slip 3 ADDITIONAL ppl in front of me. Simple math, doesn’t add up. So while she’s arguing with me, what I assumed was her friend, was sitting behind the counter eating subway, watching this exchange. As were other customers. And then I ask her how this is possible– she said «you left»! I left!!! BECAUSE YOU told me to come back. And I did. In LESS time than you said to return by. I proceeded to sit down next to the guy who mysteriously was able to tan before me. And the unprofessional immature girl behind the counter began mumbling, I assume not so nice things. Thankfully, my teenage dtr would never treat someone this way.
I left Wallingford, drive down rt 5 to north haven where I was pleasantly greeted by Francesca, who after hearing my story, apologized for the terrible behavior from the girl in Wallingford. I’ve tanned a cpl times in North Haven. The girls are much friendlier.
Btw– Francesca explained how the waiting works… She said your name goes in the system, in order, and that «we control the order». Wtg Wallingford, for being today’s asshat of the day.
Sincerely,
Angry Tommy’s tanning member.

Let’s talk about their billing first since this seems to be a major cause of concern. It’s annoying. Basically — you have two choices. Auto enroll and pay a month in advance — or pay $ 20 more for the same exact service and don’t enroll. It’s a no brainer, and they pretty much force you to enroll. So just sign up, and at the next tanning session cancel.
The billing does put a bad taste in my mouth but honestly I come to this place a month every year and half so it’s not that serious. I figured out their loop hole so to speak and it works for me. The staff is careless, inattentive, in pajamas and lack any professionalism. But, again, it’s a tanning salon I just need someone to turn the bed on.
The beds are clean, floors are too, walls could use a fresh coat of paint. Tommys has everyone beat because of their hours. Plain and simple. I’d much rather go somewhere more welcoming, with half the bed choices but I can’t because they’re open a third of the amount of time as this UV juggernaut.
This place suits it’s purpose of getting me a base tan or ridding an excema flare up. It has a decent amount of parking, and is pretty convenient location of you live in the area. I can’t say I sing this places praises as they don’t even give you a tutorial upon signing up, but it doesn’t take a genius to hit ON either and they’re open til 10.

Im surprised to see such bad reviews of this place. Awesome service! I had never had a Spray tan before and the young lady showed me how to use machine and was super polite and professional. Very clean space and easy to get to. I didn’t wait at all. There were many people that came in and they were all assisted quickly. I had a great experience and would definitely go back.

!!!BEWARE SHADY PAYMENT POLICY!!! Not to bad of a place but they have a shady billing policy!!! I went and got a month of tanning, it was on the 18^th of the month so I was still charged for a full month even though it would be over on the 15^th. I was told that my next month would be pro rated making it a little cheaper due to the fact I paid for a month but didn’t actually get a full month. This would have been acceptable except no one explained that in order for that to happen I would have to not cancel my membership and have two consecutive months. So when I canceled and went back a month later they could see what I was talking about payment wise from that month but said there was nothing they could do for me because I had canceled my membership rather then letting it roll over. Maybe if it was explained to me like that I would have done that instead their scam worked!!!

BEWARE of their billing policy! Their staff and equipment seem friendly/​maintained. However their billing policy is shady. For unlimited, everyone is billed on the 15^th of the month, and they take your credit/​debit card info. Basically you can cancel at any time but you are automatically billed each month. If you cancel in between that billing cycle you still pay up till the 15^th. This may not bother some of you, but this was too much drama for 1 month of tanning prior to my vacation. If you tan all year round then maybe this is an easy solution for you.
It’s just another hassle in life I don’t want to add to my already full plate. It feels like a gym membership to me. Other tanning salons seem more straight-​forward and don’t use this auto-​billing policy. I recommend calling and checking before you commit. I did and found two other tanning salons that don’t force you to pre-​pay and their pricing was actually more reasonable.

Don’t go here. I’m serious. If you’re in high school and are friends with the snobby bubble heads behind the counter, then you’ll probably like it. IF you’re a professional adult who likes to tan, go else where.
For a place that advertises a lot of beds that are always open! Believe me, you’ll end up waiting in a crammed waiting room. Friends of the above mentioned bubbleheads behind the counter seem to get first choice of the beds. There are never any towels, especially during peak times. The $ 24.95 per month beds are weak and every other option above that is over priced.
If you expect to tan between March and May, forget it. It’s prom season for the local high schoolers and the atmosphere mirrors that. Not a relaxing place at all.
The parking situation is awful; the spaces are way too small and certain businesses will not let you park in front if you’re not there for that specific business.
Tommy’s Tanning: Nothing special.