Aqua Pool Company Inc

My pool has never looked better. Very pleased with the friendliness of the office staff also and they’re very accommodating when there’s a problem.

Two weeks ago, I would’ve given this company 5 stars. Used them for a year, and never had a problem. Nice guys, reliable service.
But then I asked for something extra. Something I made clear I was happy to pay for. I wanted my pool cover cut. Had family coming in, the solar wasn’t heating enough, and I was trying to warm up my pool for Memorial Day weekend. Called on a Wednesday, and they told me they’d do it at my regular service on Friday. Perfect. When I called Thursday to give last-​minute instructions, they informed me they didn’t have time Friday. «Sorry for the miscommunication.» Miscommunication? I wouldn’t call it that. You promised, you cancelled.
So my pool wasn’t warm for the holiday. But I realized stuff happens, and they said they’d be out the following Tuesday. Tuesday came and went. No show, no phone call. After not hearing from them again, I called Thursday morning. Again, I was told «sorry for the miscommunication.» Huh? Again, I don’t call promises, and failure to show up or call, «miscommunication.»
After that, I decided to change companies. The worst part, and the final insult, was their response: «Ok, that’s fine.»
I paid $ 140/​mo. for a year — more than I had to, but I was willing, believing that if I ever needed something «special,» they’d be on it. I assumed that every business needs paying customers. Especially ones who say «I’ll pay extra, whatever it costs.» In the case of Aqua Pools, I assumed wrong.
Update: in all fairness, I have to report that shortly after I wrote this, the owner called and apologized. Don’t know if he’d seen my review or not.

Aqua Pool Co. has serviced our HOA pool & spa at Oak Hollow /​Diablo Ridge in Clayton, CA for over 10 years.
They are very polite, hard-​working, and courteous. Our service guys (Tom, Jack, and Greg… and also Alek) are always great to work with.
Our facilities are always well maintained, clean, sparkling, and safe. Needed repairs are done quickly when authorized.
Any HOA looking for an excellent pool service company should consider talking with the folks at Aqua Pool.