AT&T Device Support Center

I used to love coming here, in the past they have resolved every issue and then some. However on my last visit they determined I needed a new Sim card. Fine. They did not transfer any of my information nor did they ask me to make sure my contacts are backed up. The result… over half of my contacts (the most recent ones) are gone, apparently had been saving on my Sim and not the cloud or device. It would have taken 2 minutes to save them elsewhere, but did he do this or ask me to? No. Now I am left with a business phone that can hardly be used as such. I called and was given attitude by the rep on the phone, so i asked to speak to the manager who apologized but did not offer anything to make up for this horrid mistake.
I am SOL and not happy about it. Please be in control of your device while working with these people and do not blindly trust that they know what they are doing.
Update: all of my photos from the Picasa folder have also disappeared. They claim this has nothing to do with the Sim card however they were there before the new Sim card and are now gone. The people that work here are morons. They used to be techy smart employees, now they are high school drop outs. SMH

I’m in here T least twice a month. Kevin is to curious and fix’s my phone problems quickly and with a smile. I love this place. Love at&t mostly because of sucks quick n easy fix it shop!!!

This place started out helpful, and there customer service and customer satisfaction was absolutely horrible. I am actually thinking of paying the 250 termination fee to get away from at&t all together.

Pretty disappointed in the way my phone upgrade was handled. Went in to this store in October and purchased my new iPhone 6. The self-​declared «new employee» kept trying to sell me on different plan packages and I repeatedly told her I did not want to change any part of my mobile plan. I was there specifically to get a new phone and that was all I would be changing. When signing the paperwork I asked again, «I am not changing/​altering my plan or adding any payment to the bill, correct?» She assured me that other than the $ 40 upgrade fee (which I was already aware of) there was no change.
Now multiple months later I’m looking at my bill and realize that the girl signed me up for $ 6.99 per month mobile insurance. After speaking with AT&T customer service, they confirmed that this girl signed me up for automatic enrollment when I purchased my phone in the store. SO not happy that she took it upon herself to add this to my contract after I repeatedly asked her to not change anything on my mobile plan. BAD customer service training!

Came here as my GS4 was acting up; text messages took forever to send and receive and the phone randomly shuts down and the battery life was so bad that it was always plugged in for it to hold a charge. Advised the «tech», DIAMOND, that a replacement unit was in order as we were leaving on a business trip and couldn’t afford to miss any calls due to the phone acting up. DIAMOND pointed out that several apps were the cause (i.e one game and a couple of battery saving apps) and that more troubleshooting would be needed. As she worked on my phone, she had a smirk on her face and rolled her eyes a few times while talking s#!t with her workmates (could pretty much here everything they were saying as its a really small place). I’ve pretty much had it with this supposed telecom giant. If they can’t help a 20+ year customer, it’s pretty sad.

My third time here. My phone was giving me so many problems. A guy who worked there named Tony was very helpful. He fixed almost all of the problems and said if it still gives me problems to come back. The only problem I had was the wait. Even though there were two people working there, the wait to get help was to long because the girl who was working with Tony went in the back and didn’t come out for like an hour. Not sure if she was taking her lunch break or not but that was just not acceptable especially since there were 5 – 6 people to be helped

A T & T device support center was a referral since the retailer who sold me a s3 phone couldn’t/wouldn’t resolve a deflective battery issue.
got here day of the 9er game. only one other person in front of me.
within 15 minutes, a technician determined my battery was deflective, ordered a new one, and rectified an adroid issus with a previous download i did.
fab work in record time. sad there isn’t such a support center in the bay area (only s.f., san jose, stockton, walnut creek…)

Took my wife’s dead GS2 here to find out why it won’t turn on. This was important because i just bought her a GS4 and needed to transfer all the data. This apparently can only be done if the phone is on.
After about 30mins they find out its a dead battery, transfers the data and I leave with one of there spare brand new batteries.
Excellent customer service, everything I expect when I look for customer service.

Everyone here is very helpful especially Kevin. He was very knowledgeable and knew the problem right away and was able to fix it without any problems.

Dropped by last saturday. Showed them broken motorola android phone. They put me on the waiting list – three people deep. They told me I could come back in half an hour so I did. when I got back the manager tried to get my phone to work. When it didn’t he replaced it for free even though it was a month out of warranty. Real class act.

I hate this place
I had an iphone I «bought’ 3 months ago that had a faulty on/​off button that was jammed
As I entered the store there were 4 feckless greeters who took my details, looked at the phone, told me that wetness indicator was pink (even though the phone has never got damp) and said it was therefore no longer under waranty
I then stood round waiting for 15 minutes with the 4 greeters, waiting for a technician
He said they couldnt’t replace it or fix it — and suggested I tried the apple store who might fix it for a fee
I went to the apple store, they checked out the phone and replaced it on the spot for free because it was faulty

I was in and out within 20 minutes with a new replacement Blackberry. No hassles, no problems whatsoever. It’s good to know that there really is some true support behind all the money we pay for our service and devices.

I give these 5 stars to Joey Montalto! I walked in with my iPhone I ordered from AT&
to get my contacts transfferred from old phone to new. The first person who helped me was super friendly, but Joey heard me as I was walking out and realized my phone wasn’t probably set up yet and wanted to check it. He proceeded to hook my contacts up, email, teach me a few tricks on how to transfer my pictures and check my data plan to make sure I wouldn’t get overcharged. My aunt was there with her iPhone and he answered some of her questions to. We were so impressed! The BEST customer service I’ve had in so long. I felt like I owed him something in return. =}

I am so glad a place like this exists! This is where you go if you are having trouble with your phone. They can do an on-​site warranty exchange for phones older than 30 days. They can also teach the technically challenged how to use their phones or fix them if something goes wrong. I have no idea what happened to my phone, as I take very good care of them, but it’s completely busted. It’s refusing to work 99% of the time. I walked in and was asked some information to sign in and told my wait would be 15 – 20 min. After waiting about 10 min I was called up and asked some information, gave the woman my phone and we went over the problems. I was told I qualify for the on-​site exchange with no hassle and friendly customer service. My only complaint is they were out of stock on my phone and don’t offer loaner phones or anything. I have a new phone being shipped to me, at no charge, but now I have to take care of sending the old one back and trying to get all of my data saved to my SIM card which they would have done for me had they had my phone model in stock! They also have a small retail selection of phone cases, car chargers and bluetooth headsets.