Atria Valley View

I often have meetings with clients who are residents in assisted living facilities. I recently met one woman and her daughter in her studio here at Atria Valley View. I make it a habit of asking residents of homes like this if they are pleased with staff and facilities. It was obvious without asking that this woman loved her room and life here. The studio was large and spacious with a nice little kitchen and a pretty back patio. The woman and her daughter both said how much they loved it and that they saved a little money by not getting the one bedroom option, and still had much more space than the older woman needed. The room was really big!
The staff is amazing too! As I walked past the front desk and through the hallways, EVERY staff person I saw smiled at me. Residents did also. I can’t say how many times I’ve walked through a home and seen residents sitting in hallways unattended and unhappy, or alone and silent. This place however was full of liveliness and smiles and music. I walked into an elevator and saw a list of activities. It listed all sorts of things to do that day like bingo and wii bowling, and even events later in the month and outside of the facility, like Giants baseball games. There was a beautiful library and many other large community rooms.
I couldn’t leave without telling someone how impressed I was by the cleanliness and friendliness. The property is beautiful: inside and out! The inside rooms are large, spacious, and wonderfully decorated; and the outdoor have shady trees, grassy lawns and colorful flowers. I told the smiling faces at the front desk that I’d like to pass on my positive comments, and they introduced me to the community sales director Fleta Herb, the executive director Sarah Prasky, and a handful of other women that were in a meeting together. I hated to interrupt, but briefly told them what I’d observed of their wonderful staff.
If anyone I loved was looking for a place to live, I’d recommend they check out this property first. If any of my clients ask me if I have a place I could suggest, this one would come to mind first. When you’re looking for a place to call home, it’s extremely important that every aspect of that place is first-​class, and this location goes above and beyond what I’d expect to find anywhere else.

Both my mother and my father-​in-​law are residents at Atria Valley View in Walnut Creek. The staff is exceptional and genuine, and the operation is run well by Leo Morales and Staff. Any questions we have had have been quickly addressed by the appropriate staff member. And it’s not just the management level of staff, but seemingly all levels in all areas of services rendered. The food is delicious, and our family looks forward to joining our parents for any meal there. The efforts made to engage the residents and assist in kindly ways are unending. Our parents, who moved there with at least some reservations, both report that it is just the right place for them. They have maintained the ability to do everything they can independently, and are able to get tailored assistance for areas where they need it. We are so thankful for the Atria.

They were very nice and accommodating for my grandmother while she lived here. Big apartments and nice staff, plenty of activities.

I’m sorry, but Jon O’s review doesn’t seem to be fair, based on just one issue about a faulty heater. If there were a pattern of staff or maintenance problems, it might be reasonable to post comments like this, and I think Unilocal should take this into account and filter his review.
Our dealings with Atria have been excellent. Warm and accommodating staff, the newly renovated facility is beautiful, it’s an excellent facility that my wife and I highly recommend.

I don’t usually write reviews. I usually don’t go out of my way to write about something unless it’s deserved. It’s been several months since this review should have been written but it just hasn’t been a priority. Since, we’ve removed my family member from their care. I also say this because I want to point out that I am not writing this in a heated moment or out of anger.
The facility in Moraga is going through renovation and I’m sure it’ll be nice. The residents have to deal with the renovation and it’s not the prettiest thing with some of the construction going on currently.
The major problem here is the staff. The main incident occurred several months ago when a relative of mine was a resident at the moraga location. She had mentioned repeatedly that the room was cold. I initially thought that she was being a little difficult, as it is sometimes in her nature. She had said that the heater was not working and upon checking, it was not.
My mother and I then notified the woman at the front desk and was rudely told that we should leave the heater on for 30 minutes and then call back. I have a problem with that kind of attitude and I feel that if that is a typical response from the staff then that is absurdly inadequate. Do you think that a senior under the care of the staff should be asked to wait and test a heater for 30 minutes? Either way, we obliged.
After waiting 30 minutes and confirming that the heater does not work. We called the front desk again and received attitude rather than help. We could tell that the person was being difficult and demanded that they come look for themselves. Upon arrival, she oozed of bad attitude and disdain. I shudder when I think that the residents may have to deal with such a person when they call for help late at night.
She took a 30 second look at the heater, rudely asked if we knew how to use a heater (Mind you, it’s got 3 settings; heat, cool, off and a dial for strength). Upon saying yes and if you don’t believe us, you can check yourself, she left the room and told us that these machines often need to warm up and that the air ducts make it hard to heat up the rooms, that the repair man/​manager was off for the night and that there would be no way to help.
The rest fizzles out as we finally were allowed to call the manager and arrange for a solution.
Unfortunately, when we brought these issues to the attention of the staff, little was done. STAY AWAY.