Autocom Nissan of Walnut Creek

Just got my Altima serviced, they were fast and even washed my car. kudos for Jack the service guy, he was very helpful.

Purchased a certified previously owned 2012 Nissan Murano from Autocom of Nissan and it was a breeze to say the least! I would recommend sales because they jumped through hoops for me. It was all about me! However, this Unilocal review is based on my first visit to the service department. The service department is busy, but they acknowledged me as soon as I walked into the service department. Although I did not know it at the time, the Service Director, Martin, assisted me. Martin was amazing and did not attempt to sell me work that was not needed. The way that the others there in the service department interacted with each other was noticeable. You can tell they all like to work with each other! That says a lot! In any event, this was a routine service checkup, oil change, filter change, etc., and I left my car at the service department to be worked on while I was at work. Unfortunately, work kept me late and I was worried that I would not have a car for which I heavily depend. I called Martin and he waited for me to arrive. I wasn’t very late, but just the fact that he went that extra mile and waited for me to ensure that I could have my car that evening was great. All the paperwork was done when I arrived, Martin went through it with me and I was on my merry way! I am actually looking forward to my future visits! Thank you Martin and crew! I really appreciate your work!!!

AMAZING staff! Glad I found an amazing Nissan Dealership in the East Bay. I recently moved here. They have a great inventory! They are soon to be remodeled! And they beat Nissan of Concord’s prices by FAR!

Watch out for bullshit car sales techniques here.
The pricing is (usually) fair for the vehicles online, but they’ll play a ton of games when it comes to used-​car trade-​ins. They’ll waste hours of your time going back and forth over a hundred dollars difference, even though the building is tiny and there was nobody in there, so it’s not like they were busy.
Arrange your financing ahead of time, sell your old car at CarMax with no hassle, and don’t listen to any of their high-​pressure add-​ons.
Also: they straight-​up lied to me and told me that no aftermarket gap loan insurance could be purchased… that it had to be bought through them, and that the total of gap insurance had to be purchased up front. Guess what? I bought it through Progressive later that day for an additional $ 8/​mo on my insurance.

I knew the car/​color/​options I wanted. Negotiated a great deal over email (got a firm out the door price). Came in, test drove, paid, left in a new car. Easy, but still took half a day. I appreciated that these guys did not try anything funny, sold me a car for what they promised earlier. Done!

The Walnut Creek service dept – esp Marco A. – is beyond stellar. Efficient, friendly, professional… with Starbucks coffee and fresh baked cookies… I was left impressed and so appreciative that this is my Nissan service center! Many thanks to the team for a great experience

I have had quite a nightmare of an experience here. I was having issues starting my car and I spent about $ 1300 on this issue just to leave the dealership and have the same exact issue. The service manager led me to believe he was doing me favors by giving me free inspections and car washes. Yet, every time I did that there was something new and possibly troublesome that cost more. And once again, still had issues starting car. This last time, he said don’t worry about it we will take the car for a few days and try to pin point the problem. Gave me a free oil change (thank you) and then he proceeds to tell me 5 days later that my battery is dying. And it will be another $ 150?!
I would have thought the battery was first thing they’d check?! Of course no refund and I got my car back unwashed and on empty. I’m never taking my car there again. Got a battery and put it in myself.
I’ve always known how these dealerships can rob you, so I guess I knew better. I just had to write this, because I felt royally screwed. Hope no one else has to deal with this kind of issue.

Recently purchased 2016 LEAF. This is the place to get a car. The service provided by Tashi in sales and Chris in Finance was excellent. Staff in Parts and Cashier (followed up to purchase cargo cover) were also great. No hard sell here, just the facts. Tashi very knowledgeable as he also drives a LEAF. Chris in Finance very efficient and friendly.
I LOVE this car. Plenty of places to plug in, in my area, Lafayette. I gather The City plans to install six more chargers around town. There is a fast charge at Whole Foods in Lafayette as well, so that helps, but I have no problem charging at home. Plug it in (110V) when I get home, fully charged by morning. Fast charge takes only 30 minutes.
Having an all electric car is an adjustment, but it is just like remembering to put gas in your car and worth it for ZERO EMISSIONS! Perfect commuter car.
Kaiser in Oakland, now has a charge station program. They are also installing more charging station on its campus. Whole foods in Oakland and Berkeley also have fast chargers.
The LEAF is a good looking, comfortable, roomy car. Great acceleration, or use Eco mode in town. Take advantage of incentives and rebates. Access to commuter lanes for clean air vehicle. Hands down best car experience ever.

had an appointment at 145; brought the car in 5 minutes later at 150. service center was busy. Told that it would be 1h45. My vehicle sat out side for a bit however the estimate time was correct. Finished at 315.
These guys didn’t try to bs me on stuff I already knew. They were pretty good at informing other customers and being truthful with general knowledge. No up selling.

If I could give this place –stars I would! Went in to look at a used Yukon. After being switched to another salesman, I made it very clear I was upside down in the vehicle I drove in and so I was not interested in trading it in. Chris, the salesman, says we really want your trade. I tell him I know I’m at least $ 3K upside down and I’m not interested in rolling anything into a new loan. Why should I continue to pay on a vehicle I would not own? Again he pushes for the trade bringing out, I assume, his manager Kirk. Kirk tells me and my wife that they will give us full payoff for our truck. I laugh and say there is no way you can do that. I’d rather buy the Yukon without trading. No, he insists he will pay it off. So, we agree to purchase. Get to finance and when she tells me they are having trouble getting a low rate, red flags start to come up. I have great credit and she agrees, looks bewildered. Now she wants me to buy Gap coverage. Why? I’m under book? Then she starts going over the terms. Oh! They are rolling over $ 4500 into the new loan from my trade! Stop! That’s not the deal we had. Kirk and Chris come in and say «well all you wanted was your payments under $ 500. BS! I tell them i was prepared to offer 2K less than the listed price with no trade. I tell them I wanted under $ 500 and NO roll in of negative from the trade THEY insisted on! Kirk says very nastily, take it or leave it. I left it.
Typical bait and switch tactic. Get the payment, heck with anything else. Nope, not for this buyer. I will never darken the entry to this «stealership» again and I’ll go out of my way to tell everyone I know the same thing!

I’ve had really great sales and service experiences here.
On the sales side, Tashi was extremely knowledgeable about the LEAF that I was interested in buying. He has personal experience with the LEAF, and it really helped to have his real world perspective on it. I appreciated his low-​pressure and honest approach. If you are in the market for an EV, especially a LEAF, ask for Tashi. I would definitely buy from him again.
On the service side, I only had to bring in the car once in the past year. It was for a tire rotation (the LEAF doesn’t need much more maintenance than that). Craig at the service desk was very friendly. Great guy. The service team was quick and gave me a free car wash too.

I always receive such great service here! They give me great feedback on the proper maintenance of my super low-​mileage car. I just really appreciate being able to go to them with questions, and know that I’ll receive an honest answer.

Came in here on a Monday afternoon. I was greeted with open arms. My sales rep was Bob. Very nice guy, he showed me around and found me a nice suv. 96 minutes later I was home with my new car and a fresh tank of gas with no bull sht.

I continue to be impressed with the service department at Walnut Creek Autocom Nissan. Service is always friendly, prompt, courteous and professional. You feel like family here, and cared for.
I recently called expressing a sense of urgency and poor planning on my part to get my car checked out for a long road trip. Nissan gave me the confidence of a bumper-​to-​bumper check and on top of that had my car ready within 90 minutes. I was already at work since they gave me a ride with their shuttle service, so I was able to return at lunch time to get my car.
This is such a nice place to do business with. Very refreshing!

My experience with Bob Murray was very positive. I loved his style and will recommend him to my friends. The man has class!

This is my first review and it is entirely about the service department. I took my 2011 Titan to get service there for the 3^rd time this year. The first time was 5 stars-​great. The 2^nd time was good. This last time was just unnaceptable. I made an appointment at 7am to drop it off so that way i could pick it up right after work. I was there at 430pm. I didn’t leave until 545pm because it wasn’t ready and or as i was told it was being re-​driven to make sure it was all ok. First of all I was charged $ 150 to get my car checked for the issues i was having and wheel alignment. I asked for 4 things to be checked. A seatbelt on the back, my glove compartment, the seals on the windows and a door lock at the driver side compartment.
I was told my seals were all ok albeit i can still hear the air leaking in as i drive on the freeway.
I was told that nothing was wrong with my glove compartment although is coming apart from the bottom.
I was told that the lock was broken on the side panel of the driver side compartment and that part wasn’t covered on my warranty nor did they have it on stock. (more on this later)
I was told that the belts were ok which they somehow are and dont need to be replaced.
I purchased my truck 4 yrs ago and i love it. I bought all kinds of extras, warranty, service agreement and insurances. I had nothing but good things to say about this place based on my first and second experiences. I was told I would be receiving a call the following day about the lock and glove compartment. I am still waiting for that call. My car still makes noises as air keeps coming back in somehow.
My car was there all day long, it wasn’t ready albeit i was the first customer in that morning and had even made an appointment. I was told i would be receiving a call around lunch time with an update. I never did and i ended up calling at like 2pm. No real update was giving as i am sure there wasn’t anything to update.
I was late to pick up my son because of this fiasco. I never received any calls. This place can do better, i know it because i have experienced in the past.
Based on this single experience i have to give this place this review as it is an honest way of communicating what took place.

I bought my first car in New Jersey 30 years ago and I’m still recovering. The sales team in Jersey did every unethical game to extract money and didn’t care if I left me with a miserable experience (which I did).
On the complete contrary, I was shocked by the direct, courteous and complete lack of BS from the entire staff. EVERYONE was professional, did what they said and acted with 100% complete integrity. AND, they were nice! I have an excellent new car for a good price and for the first time, and a surprisingly, not only painless but pleasant experience working with a car dealer. Awesome!

Friendly service from Jack & the others. Lounge area has wi-​fi, pretty good cookies, and a starbucks coffee brewer machine.
Minor service took 1 hr 45 min and they said the car was done but once I got outside was told it’d be 20 more minutes if I wanted the car washed, which took a bit over 20. Over 2 hours of waiting is a little brutal considering I also had an appointment, but I guess these things aren’t exactly immediate, and this place does have a (free, I think) shuttle service within a 10-​mile radius so you can get someplace and back without your car. That’s actually pretty awesome, and I don’t recall seeing that elsewhere.
Anyway the layout is a bit confusing and the whole thing took 40 minutes longer (on a Monday morning) than the low estimate given to me.

Waisted our day here, at the end we couldn’t get the deal what other nissan dealerships (Hayward Nissan, nissan of Burlingame) could give us because they wouldn’t honor the
value which is $ 25 522 for a $ 26 750 car and also just because they are the only ones who have the car in stock at the moment. Others they have to order. Doesn’t make sense to me
By the way, thanks for not giving us the deal and your sales staff sucked and not offering any other good deals… we actually found a great deal and we were convinced at Autocom Nissan of Eastbay, and got the Pathfinder Premium Platinum and the salesman and sales manager to finance were very friendly considering it’s San Leandro compare to Walnut Creek neighborhood, oh cuz we weren’t white that’s it is…

We saw a car on the lot and came in. I thought I was coming to Dorito brothers and When I realized it was not I was hesitant. But I talked to Esther and Tashi and they were great. We went through the process and buying a used car is never fun but this was as good as it could be. Or the least unpleasant as could be expected
Hector the sales manager was also nice and helpful
We bought a 2011 bmw I think the price was fair. We are happy with the experience and I would come back and I would recommend them to anyone