Benefit Brow Bar at Macy’s

I love Benefit Brow bar. They consistently do a great job in making my eyebrows look amazing. Twice my brows were done by Hannah at this location. I highly recommend her for your brow waxing needs. Do make an appointment as they tend to get super busy.

I had some time to kill and needed my brows done, so I decided to give them a try. I am very picky and have sensitive skin. I got set up with Maria and she did a GREAT job! I have been back now 4 times, so far and wont go anywhere else… I feel beautiful when I leave and she is great to talk to. I highly recommend Maria.

If you want to argue, get yelled at, and experience horrible customer service go to the benefit brow bar in Macy’s walnut creek!
I was lucky and got an appointment right away. Usually they are busy and the wait is really long so you have to make an appointment in advance. I haven’t been back to this brow bar in a while but things have changed. I decided to do eyebrows and upper lip and was helped by Lisa. She did not say a word to me the entire time. When she finished she told me to check my brows and they were fine but a little long. I asked if she could trim them more but she refused. I decided to just let it go and touched it up when i got home. Usually they offer to fill in your eyebrows and cover any redness after but Lisa did not offer, so I asked if this service was still complimentary. She said it still was, then I asked if she could apply booboo zap first because when I used to get my brows done by Mina she would always apply it so I would not break out. She told me no and argued with me saying that an antiseptic wipe is better. I was surprised she was arguing with me in the first place because usually asking for it is never a problem. She then slams the drawer and throws down the wipe and storms over to grab it and says «OK FINE I’LL DO WHATEVER YOU WANT «I have never felt so uncomfortable and experienced such bad customer service ever. She was also extremely hostile towards me. After she filled them in she walks over to the register and asked another lady to ring me up I asked if she was the counter manager and she said no but asked me what happened, I told her and she apologized and told me this service will be complimentary. Even though it was nice of them to honor that for me I will never be returning to this brow bar location. They have changed so much no wonder you can just walk in and not have an appointment now. If you ever go avoid Lisa.

I am always pleased with my experience here! Shivani was my most recent aesthetician and I have to say, she did a very diligent job. I told her that I wanted to keep my brows full, as many aestheticians wax them way too thin. Not only did she adhere to this, but she kept hairs underneath my brows to help them grow in even more full. She also did a phenomenal job on the shape.

This is the best my eyebrows have ever looked! The woman who did my brows is some kind of miracle worker and I am sort of jealous that my friend lives close enough to get hers done regularly and I live so far away! Next time I’m back in town, Ill be stopping here to get my best brows back!

Go for SHIVANI! I love the way she waxed my brows. EXACTLY the way i like them! Not thin! Call ahead for appointment.
Price is a bit steep for 20 usd but worth it IMO. She even put cooling gel and makeup to cover the redness after.
Will definitely come back!

So I have just started going back to Benefit Brow Bar as I heard from several people that «Shivani does the best brows!» I had to check it out for myself. She took me without an appointment and wasn’t very accommodating. She was so thorough, and wouldn’t stop until she got every single baby hair. I am obsessed with my brows, and get compliments on them every day. I recommend everyone I know to see SHIVANI. she really is the BEST! No one has ever been able to achieve the symmetry she does with my brows. Posted pictures of my brows above.

Went in like a week ago with my friend and not only are they slow but they suck at explaining promotions and when asking a question they seem bothered. To busy gossiping to want to sell, these were all young lady’s the older lady’s seemed nice. I will never shop here again in this benefit brow bar. It was last Sunday April 26^th Around noon. The week day lady’s are more experienced and nice if you do go in do it on a week day.

This place it’s really bad!!! Customer service & prices are just outrageous.
I will give them zero stars if I could.

I have come to benefit bar numerous times. Always looking great. Clearly paying more doesn’t mean you will look great each time. I am latina with thick eyebrows and good length. I don’t want to walk out with a large gap between my eyebrows that make me look like white trash. Two times I’ve done my eyebrows here and no luck. Is it a sales tactic. Let’s mess up the eyebrows in order to sell eyebrow makeup. Now I need need it. Thanks I will never go again. I’m walking over to Nordstrom.

My last post was removed because I left a contact number for Charles which is ridiculous so I would like to re-​comment on Benefit Walnut Creek. I have had my make up done several times and was completely unhappy with the results. The turn around of their employees is too frequent, that says a lot about management! I also witnessed the manager kissing the butt of some crazy customer who was making a scene and yelling at other benefit employees. Because of these combined experiences I will not return & have turned friends and family away from Benefit!

So I’ve been seeing Heather for about a year now and all I can say is WOW! Not only do my brows look amazing (the whole reason for coming here) but we also chat it up the whole time. She’s quick, efficient and knows how to make it painless! I use to be scared to get my brows done but with Heather it’s an enjoyable time! Highly recommend Heather and making an APPT! This place is busy bc they’re all awesome!

My update today is about ‘The Drop-​In list” (it is when you do not have an appointment) .
Today was the first time that I did NOT have an appointment, so, all that I have to do was to add my name to the «drop-​in» list when I got there. I knew that I would wait a little bit, since I did not have an appointment.
They were super busy, due to launching a new mascara. And even if being super busy, I was asked many times by different people while waiting for my turn, if I had been helped or if I had any questions. These people offer GREAT service and I really do not understand why people get all mad because they have to wait… Well, if you do not want to wait, it is so simple: Make one appointment!
Being my first time going without an appointment, it was not so bad at all!
Waiting 10 – 15 minutes without having an appointment is not the end of the world!
Go get a drink at Starbucks, literally «next door», go check your e-​mails, go to the bathroom… I honestly do not understand all this endless hurry in people’s lives… People, we all had to wait at least 9 months to be born, waiting 10 – 15 minutes to have your eyebrows done is NOT the end of the world!
*Patricia, you are very sweet! Thank you!
**Honestly, my only headache is trying to find parking spot at the «new mall parking building», that supposedly has more parking spots… Well… I really do not know about that!!!

I moved to Walnut Creek a year ago and could no longer travel 3 hours to see my regular aesthetician in Fresno. It had been 4 – 5 months since I’d had a professional clean up/​shaping and I researched the area and Unilocal.I read great reviews for Charles at the Benefit Brow Bar and I also saw him in action and loved the brow shape he gave a customer so I made an appointment.
I have thick brows (think Lily Collins) however they’d lost their shape. Before he started shaping, I told Charles «I love my thick brow, I only need a clean up… please don’t take any of the thickness away». He plucked and shaped away and when I saw the end result I was IN SHOCK. My brows were very thin and very short… he’d taken off so much more than I wanted. My brows have NEVER been this thin.
I’m not one to cause a scene; I kept my composure and calmly told him that they were much thinner that I liked. Charles apologized and used product to fill them in to make them look fuller. Needless to say… they looked a bit harsh. I’ve never had the need to color my brows in to this extent… maybe a little filler here and there, but now I have to spend 15 – 20 mins each morning filling them in to make them look thicker. I can’t stress how nice and apologetic Charles was, he did not charge me for my service and said that we could work on getting my brow shape back.
It’s been a few days and I’m still very upset. I’m not sure where the disconnect was? Perhaps I should have shown him a picture of how I wanted my brows? Now, I begin my trek to grow my brows back. Moving forward, I will not take chances on new people… I will be making the 3 hour trip to Julia Cantu Beauty Bar in Fresno, CA.
Again, Charles was polite, courteous and professional, but unfortunately this was a TERRIBLE experience for me and I will NOT be going back.

I appreciate the outreach by Carrie who set me up with a chance to come back and try again. I did and I was able to get my brows done in and out. However, the staff here is just not friendly. Charles, who did my brows, made the basic convo and was fine but the girls all working near the makeup and cashier didn’t greet me and weren’t friendly at all. It almost makes you feel uncomfortable being there. Maybe I have a hard time because the crew that used to work here were so friendly and helpful but it still seems really off. Again, I really appreciate the effort made by Carrie but I think I will be going somewhere where I feel a bit more comfortable. I’ll probably try again in a couple years when I know it will be a different staff.

I live more than 30 minutes away from this place, and the ONLY reason why I make this trek to get my brows done is because of CHARLES. It’s been a couple of years now that I’ve been his client and he never disappoints. I can come in with the bushiest eyebrows and after he works his magic; I leave with perfect brows. He’s quick, but detailed and has a great personality. I also really like the wax that is exclusive to Benefit. It doesn’t sting when pulled and it almost feels creamy.
I highly recommend making an appointment since they’re always pretty busy, and you should definitely ask to be seen by Charles. He’s been doing this for years and is very professional and experienced.

4 stars for my waxer — she is very talented.
Benefit Brow bar —
Twice I have called for an appointment with a particular waxer in the last three months, planned my evening around it, and showed up early to be told my water wasn’t here and I was misbooked. In addition I am surprised when they answer the phone — it usually goes to voicemail, which says to leave a message, but I have never received a callback.
In addition — It’s an awkward setting — basically you sit at the benefit cosmetic counter by the front door of Macy’s, next to the Starbucks so there is a lot of foot traffic. This is fine, but for a $ 20 brow wax, a little more privacy would be nice.

Niccole is my absolute favorite person! She is such a kind beautiful soul and always hooks up the brows!!! So happy that I found her.

I’ve been on the hunt for that perfect brow person for years and I’ve finally found her! Heather is by far the best brow person I’ve ever had!!! Not only do I walk out with the best brows in SF but I walk out in a very good mood she has laughing the entire time!!! If heather is not there since she works part time ask for Charles. But I highly recommend Heather of Ur picky with your brows I promise you’ll be glad you did!

I put my name down for an appointment, was told to wait right there and it would be about five minutes. Thirty minutes later, someone walked over and asked if I was waiting. They had seen about five people in that time, but mistakenly crossed off my name. Grrr… I really needed my brows done, so I stuck it out. The guy I had was very nice, but didn’t offer to do any makeup on me or throw anything free at me for the terrible inconvenience.
I have always been a fan of Benefit, but I would never try to drop in for a service again.