Big O Tires

I had a flat and needed to replace a tire (two, since they need to be the same on the front) with just 60 days remaining on my lease. They reminded me that Mercedes requires 4 matching tires when turning in a lease. They didn’t have the matching tires in stock, but they did have them at their Benicia warehouse and Robin assured me they could get it that same day… and my car got done before the close of business. They didn’t try to oversell me, assuring me the back two tires were good enough for lease turn in. Bottom line, great service, good price, and considering I called at 1030am and they had my car done by 6pm without having tires in stock. I wouldn’t even consider going anywhere else. I should also note that I called a different Big O tires first in Concord on Clayton, and they didn’t offer to get them from their warehouse.

I use to take my car to the local shop down the block, but after going to Big O in Walnut Creek, I found a new shop! The staff there is extremely knowledgeable and honest. You always leave feeling satisfied with your maintenance decision because they take the time to explain everything to you (what absolutely needs to be fixed and what can wait and how long a part will last you). I never feel like I’m being «bamboozled» into a repair that was not necessary. If you live in Walnut Creek, they’ll even give you a ride.

I came here with a flat. I asked them to fix it and balance all tires. They only plugged the flat but did not balance any tires. They also overinflated the fixed tire. When I came back an hour later, they said «oh, we forgot». Needless to say they didn’t forget to charge me for the job! Never again.

This review is for «T» his customer service and help with an unfortunate situation in having a flat 2 days in a row. He was very empathetic and was very educated in the explanation of what had happened to my tire. He is one reason that this company does well. We have had great service from them prior but he has assisted me in making the choice to use the company in the future too.

Vince and Jason provided great service and the new tires, wheels and alignment.
[Update] Had some issues with the tire ratios being a little off causing some issues with the traction control. Called Vince and they got me all set up with a new set of rears to get everything working perfectly as before!

Daminder had my brakes done in no time and was very professional. Very nice and easy to deal with. Price was right and I would recommend him & this location to everyone!

Big O Tires totally saved me yesterday!
I’ve had a low tire for a while but it would hold up for a few months once I filled it with air. But, I was about to drive down alone to L.A. from the Bay Area and was worried about getting a flat in the middle of nowhere.
After visiting one shop that abruptly turned me away because they were too busy (even though I got there over 2 hours before they closed and all I wanted to know was whether there was a hole or nail in my tire), I arrived at Big O a little while after it was already closed. Robin still looked at my tire and advised that there was likely a problem.
When I arrived there near closing time the following day, Big O was very busy. I was afraid that I’d be turned away, which would have meant I’d have to rearrange my travel plans.
I spoke to Ed and Vince and explained my fear of driving down to L.A. with this low tire. Even though they were busy, Ed and Vince helped me out and were very professional. They didn’t have to help me but they went above and beyond. They could have dismissed me just like the other tire shop had, but instead, they made a loyal customer out of me.
There are multiple auto shops in Walnut Creek but I will be taking my vehicle to Big O from now on and I highly recommend you do the same.

This place is awesome! Great service, fair prices, and especially want to thank Robin for giving exceptional customer service! I will be back and recommend anyone coming here for car stuff.

I was shocked at how rudely I was treated! Sorry, guys, I don’t know a lot about tires which is why I had several questions that it cut into YOUR time. I was under the impression you had that job to help people get tires… Apparently not!
I will never go back! This is a Big NO for me!

Came in on a Saturday afternoon with a nail in my tire, and was promptly and effectively helped. They didn’t try to sell me anything I didn’t need, and were quite friendly! I highly recommend this location.

Dropped in with two tires needing replacement and one leaky tire assessment with my fleet vehicle. They diagnosed the leaky tire and worked with the fleet company to get approvals for replacements and I was out of there in about 50 minutes total! So impressed given I stopped in around 3:00 with no appointment! Couldn’t be happier with the outcome and professionalism of the Big O team! Thank you!

I had my tires replaced and paid extra to participate to their «No questions asked» tire protection program. They blew only after 15 000 miles of me driving on CA-​24 going to work and back. They refused to honor their warranty because I didn’t do an alignment with them. (I did alignments twice during that time at the Concord BMW dealership) They will be hearing from my lawyer soon.

Had a trailer, they jumped on the 2 tires, whilst double parked and made the whole event, easy, quick, and affordable. Nice work Big O team, someone up there is training them to cater to you, the customer. thanks guys.

I was looking for a pair of Cooper CS5 Grand Touring tires (235/​60R16) for my car — I called the Pleasant Hill location to check stock and was told that it would have to be a special order. I then asked if in the service department do they have or use a Hunter 9700 road force machine to balance tires, and was told they no longer use that machine…
I then called the Walnut Creek location… they had the tires in stock and use the road force balancer so they got my business.
Thumbs up for Walnut Creek — Thumbs down for Pleasant Hill.
That’s all.

Great service! Friendly staff and do their best to get things done in a quick manner. Very busy around 4 – 5 pm, was advised that mornings are slower and less wait time.

Great Service!
Saved me money and I got a better tire then I was aiming for. They beat out Costco and they creamed the Big O (1 Star) in Pleasant Hill.
Ed, the Manager is attentive and helpful.
This is the only place I’m going to from now on.

I had an awesome experience for a Sunday. Nick got me at hello over the phone with his willingness to beat the quotes I had in hand. I will be going back to this location from now on!
Nick you Rock!

Needed a cv joint replacement before I met some relatives this afternoon and they completed the ahead of schedule and with excellent customer service
Will be back again
Ed is a good buy

Feb 9, 2015 Edit: I don’t know what the hell fluids they checked or dealt with, but it sure wasn’t oil, transmission, or coolant. None of these were checked, or they didn’t inform us about any low levels or issues, and they were all messed up. Thank God we took our car elsewhere before any serious troubles sprung up. Avoid this place like the plague.
Decent employee interactions and good prices, but I have a big problem — they talked us into a fluid check last time we got tires, and they noticed the coolant in our car was low, but didn’t make a note of it, didn’t fill it up, and didn’t say anything to us! What’s the point of a fluid check if the findings are never communicated to the customer! We ended up buying our own coolant and putting it in ourselves and will probably just do our own maintenance as long as we don’t need parts from now on.

Excellent service! I had a slow leak due to a nail and they got me in & out in an hour. The staff is friendly and helpful. Robin King assisted me, he answered my questions and set me up with 2 new tires. I need to replace the other 2 tires and will be returning before it starts raining… which looks like I better do it ASAP… rain is coming! Thank you Big O Walnut Creek team!
Maria