Creekside Glenn

I have been living at Creekside Glen for just about two years. Management has changed several times and the complex was recently purchased by Decron Properties. They are upgrading the units with hard wood floors, in unit washer and dryers and eventually more modern cabinets. If you have a large dog (like me) this is the place for you. I researched tons of apartments in the area and wasted so much time discovering the prices were over two grand or they had a weight limit of 25 lbs. The tenants here are respectful mostly picking up their dogs’ poop and there are doggy bags, trash, recycling containers and a nice sized dog park on the property. It has a hose to wash your dog as well. Yes, parking is insane but if you only have one car you are safe. All of the complexes have this problem but it’s easy to walk downtown, catch Über or jump on BART from the free shuttle out front. From time to time I have asked for a guest spot and usually there is one available. The maintenance men (Dave is my favorite) are very responsive, warm and my dog LOVES him. The hallways smell nice with air freshener machines. My apartment is carpeted, which I prefer, and it’s huge at 800 square feet. I also have a beautiful view of San Ramon creek with lots of large green trees FROM my balcony. There is a wonderful sort of secret pad of grass perfect for reading and frolicking in seven little waterfalls about 25 yards from my front door (see pictures). My dog and I go there daily. A nice man that owns a condo above this area pays for the maintenance of this public area out of his own pocket. There is the occasional teenager or unkempt individual but nothing to scare me away. I walk around all hours of the day and night safely. I can get 5 loads of laundry done in and hour and a half as there is a fully stocked laundry room which is accessed via elevator. The elevator has come in handy bringing my groceries and other heavy things from the covered parking garage where I park. Yes, walls are thin but that comes with most apartments and it’s nothing a little music or ear plugs can’t cure.
Please ask the leasing office at (925) 935‑4614 for more information. They have other one and two bedroom units as well. I hope this helps you find your next happy home.

This review is based on all aspects of Creekside Glenn including: Parking, Management, Property, Location, Quality, Professionalism and overall happiness with this apartment complex.
Last February, 2015, my boyfriend and I were looking for a new location to call home. I will say that upon visiting this location on that Saturday afternoon, we were already overwhelmed to discover that parking was ridiculous on this street. All of Creekside Dr. was packed with cars and it was extremely difficult to find a spot. In fact, we almost gave up on this location due to parking alone however, we eventually did find a spot.
We met with Brittany Ramser that same day and she provided us with a tour of the property and walked us through several units to give us an idea of the layout. **As a side note, I had found this apartment complex online and skimmed through some photos of the property and interior space and I couldn’t believe that the unit would be as nice or as big as the pictures had led me to believe. They were exactly as pictured and I immediately fell in love with the unit that Brittany showed us. Later that evening we decided to pull the trigger and apply online for a 12-​month lease. Brittany was amazing throughout the whole process. She laid out everything we would need to do (forms, applications, insurance, etc.) and made the application process seamless. She followed up with us periodically to see how we were doing once we did move in and she was always willing to answer any questions we had.
Since we have been here (almost a year now), we have submitted several maintenance requests and they always get taken care of either that same day or shortly after. Everyone who works in the office is extremely friendly and they are always willing to answer any questions. I have never had a hard time trying to get ahold of someone when I need to and if deliveries arrive when I am not home, I always know they will be waiting for me in the office.
The property and location of this complex are both ideal in my opinion and the grounds are well kept. I like that this complex is tucked back off of the main road and that we have a private cul-​de-​sac we share with the neighboring complexes. People do drive faster than they should in this neighborhood and yes, parking is still a pain in the butt, but we have gotten used to the routine and it’s become second nature for us to spend a little bit more time searching for parking than we are used to but life goes on.
We have a one-​bedroom and one-​bathroom unit and we couldn’t be happier with the layout. I have never seen a one-​bedroom unit as big as our 800 Sq Ft unit and this was a major selling point for us. I love the open family room/​living area and the hardwood floors. It is also fairly quiet in our complex. I have never had any issues with people being loud or with outside noise (unlike other locations we have lived) and all of the neighbors I have encountered have been friendly albeit, most keep to themselves. Our floors are a little creaky in certain spots and I’m convinced a giant lives above us on the top floor, but these are just little things that don’t necessarily bug us.
The only thing I will add that might deter some people from this neighborhood or street is that there is a higher rate of theft along Creekside Dr. My boyfriend and I have been victims of two thefts since we have been living here and they have both occurred in the middle of the night. His motorcycle was stolen from our parking spot and later recovered (thankfully) and my car was broken into when I was parked further down the street. I don’t blame our complex or lack of security, although it would be nice if there were more surveillance cameras and/​or patrol cars in our area. Walnut Creek in general is know for theft and burglaries in certain locations and in such a dense area like Creekside Dr., it’s a bit more common. You just have to be a little more vigilant and be sure to lock your car and put anything out of site that you don’t want stolen. Despite this issue, we still feel fairly safe and among all the other complexes along Creekside Dr., I am fairly certain that Creekside Glenn is the best one out there. We looked at several other complexes and they were all very ho-​hum and seemed a little unkempt.
Bottom line, we have been so happy with this apartment complex and really love living here. The location is great (easy freeway access and close to downtown), the rent is very affordable (especially for this area) and I believe you really do get your money’s worth with the amenities that this complex offers.

Never rent any apartment at this cheap building apartment complex managed by Decronproperties management even worse, the name of the complex – Creekside Glenn Apartments at 125 Near Court Walnut Creek CA 94 596 with Decronproperties management company .
FACING PROBLEMS:
LOSING all your security deposit AFTER you move-​out +++other added Fees WILL BE BILLED LATER – EXAMPLE – $ 500.00 painting DEDUCTION, FOR NO REASON, EVEN NO SCRATCHES ON THE WALLS — –LOTS OF POLICE PRESENCE DAY AND NIGHT AT LEAST TWICE A WEEK – VERY LOUD AT NIGHT —-SMALL ASSIGNED PARKING SPACES THAT ARE TAKEN BY OTHERS OR BLOCKED AT A LOTS OF TIME WHEN TIRED, COMING HOME — DOGS, DOGS RUNNING AROUND WITH NO LEASHES AND SMELL URINES ALL OVER THE AND PET’S POOP ON THE FLOORS – POOL TRESPASSING BY NONRESIDENT HAVING GOOD TIME NOT PAYING THINKING IT IS A PUBLIC POOL AND YOU PAYING THE RENT NOT BEING ABLE TO ENJOY THE POOL THAT YOU PAY RENT FOR, EACH MONTH — — — — –PLUS THE MANAGEMENT DOES NOT CARE ALL THEY CARE IS TO RIP YOU OFF AND STEAL YOUR MONEY
(Decronproperties) — You never receive your security deposit back, instead you receive a bill indicating that you need to pay more, and if lucky enough and they will mail you the bill so you know, my case I checked my online account and found out that I owe them money and they never mailed me anything as why they ate up all my security deposit and add more cost/​fee to pay, with no explanations, and already 21 days passed, there was no damages and everything was clean they ate my whole security deposit, that was my case at least (called Decronproperties their main company, many times regarding my security deposit, they never return my call, I left many voice messages for the manager’s immediate supervisor and next person above her no respond), the manager never had walked through, even though I asked for one, for many times to do so, when we moved out so she took what she wanted (all my deposit) and send me more bill sorry (she did not send me any bill, I just checked our account on line and saw I owe money and no security deposit will be return or on the mail for me-​not send any explanation as why I do not get my security deposit and need to pay more) — — — – Raccoons Poo in my apartment’s Ventilation, more than once, I had to beg them (the manager) to clean it up several times to do so, finally was done — — — — — — — — Other thing there is always police activities in the complex (at least once or twice a week, day or night) no explanations, so you know polices cars (more than one) come around and all times and make you feel very unsafe as what is going on there!!! Neighbors from other complexes use the swimming pool that meant for the residents of Creekside Apartments, and drink alcohol, dogs run around with no leash and outside always smell urine all around and full of pet poo – people park in your assigned parking (parking spaces are all so small) —why I moved there I do not know, just for their flexible term leases sake, and low security deposit not knowing they eat up all your security deposit plus more and you send you more bill (you see that on your online account if lucky to have one otherwise receive nothing on mail and she probably report you to collection agency, (mine has not gone that far, I probably pay ((do not want to ruin my good credit for there and her))and took them to small court for doing all that, sure I am not the only victim) and no explanation received for all this !!! Stay away from there, with the money you pay for this cheap place made, thief (a place stealing your security deposit for no reason, send no explanation), non-​honest, lots of police presence at all time, rent somewhere else – Just to mention, I always paid our rent, at least one week in advance and gave her 60 days moving out notice for total length of 6 months stay, so I was a very good tenant for this unbelievable place.

I would like to share my pleasure regarding touring and management (Brittany, Galina) on the property. It was an easy and enjoyable experience, informative, honest and professional.
Definitely, one of the best experiences with property management in the area (Walnut Creek, downtown).
Try them-​you will be completely satisfied with all their effort and professionalism that they have to help people find their home place!

My fiancé and I moved from out of state for work. Brittany was very helpful and spent a lot of time answering our questions, she has been a blessing with the difficulties of moving to a new place and made things as easy as possible for us. We have had a very positive interaction with management, we are very happy to have found this place.
We have a view of the creek and it is very beautiful with all the green. We found these apartments to have more square footage than other places. We are within walking distance of the downtown mall and are still exploring our surroundings.
All in all, this is a great place because of the management, size of the apartments, and location. We will try to update more as we become acquainted with the area.

PARKING!!! Aaaahhh! We have one car and one assigned space comes with the apartment so that should be no problem, right? Well that space is constantly blocked by other cars. I cannot even begin to list the # of cars that have blocked our space and made us late for work or had us sitting in our car in the parking lot for over 30 minutes trying to figure out who the car belongs to and to get them to move. Of course, there is no emergency numbers listed anywhere for management after hours. I love the manager here, but if the office is closed, you are screwed.

Moving can be very stressful. I moved from Sacramento and was very stressed about the whole process. I saw how big these 1 bedroom apartments were on Craigslist. 800 Sf.!! The biggest I found in the area by for. I came to the apartments and met Chiquita, Who was one of the nicest, warmest people I have met in a long time. She made the whole process so simple. Gave me some tips on fun things in the area and made sure that I was completely comfortable. Both ladies in the office are so nice and professional.
Anytime I call the office or email Chiquita anything I need is taken care of. I couldn’t ask for better management. The apartments are nice and the community is quiet and pet friendly. I am extremely glad I found this awesome apartment and strongly recommend anybody looking for a nice apartment to definitely consider Creekside glen.
My corgi and I are loving this great complex. Chiquita you are the best!

I am not sure about the grounds because I have not seem them so this review is strictly based of my interactions with management.
When I first called I spoke with the property manager, she was extremely helpful and knowledgable as to what was going on with the apartment I was inquiring. She told me all about the apartment and the entire complex itself. Her communication style is very transparent she was open and honest. I enjoyed that considering I’ve been looking for a place to live and every place I call is just trying to fill an apartment with whomever, except her. I them asked her to email me am application so I could review and fill it out. She had one of the other office workers Chiquitta helped from here on out. Chiquitta likes her job and it shows. She has amazing customer service and was extremely fast and a pleasure to deal with. She emailed more pictures AND treated me like I was already her friend. All in all I ended up renting an apartment with Creekside Glen and I will be moving in the middle of this month. I will then leave a review based off the grounds and living situation but as for now, these two ladies work very hard and I know once I live there they will help me in anyway they can.

Had I rated this place back three months after I moved in, it would have been a lot lower. The management wasn’t great, parking is always a pain in the butt, and the apartments don’t have a whole lot of storage space. That said, I knew the parking was bad when I moved in, I knew storage was not going to be great, the only real unknown was how bad the management was. That was almost 2 years ago, and in that time, new management has come in.
When I call, she knows who I am. If I stop by, she is friendly and helpful. I have had plenty of managers that do not know any but the «problem» tenants, and rarely have I had one who seems to know many, and is friendly to all of them. I rarely stop by during office hours, but when I do, she remembers what was discussed last time, she knows who I am, my apartment, what pet I have.
Sure, the parking is a pain in the ass, but it is for every complex in the area on Creekside. I will take one where management is helpful and friendly over any other ANY day.

I lived here for about 2 years and experienced a few changes in the management. Overall, it was a decent place to live. It is in a great location, but as others stated, parking is a joke. There is absolutely no parking and the management does not like to give any extra spaces. The quality of the apartments is definitely lacking; all of the maintenance work consists of the cheapest, quickest fix.
The community is nice, there is a small gym, locked laundry facility, nice pool, and now nice management. Give it a chance.

I still live here and I hate it.
The management is awful, in the sense that they don’t really know what is going on in their own complex. I understand, you are new, you have issues from the last managers, but how hard is it to take a walk around the complex to see what is really going on!!!
They claim that their Maintenance guy who has been here 15 years is amazing, well guess what? I’ve had to deal with him since I moved in (in January 2013 mind you!) and all he ever does is take the cheap or lazy way out or tell us some mumbo jumbo story about how he can’t do that or make things work any better because they aren’t capable of it… It’s simple shit too, like mildew, or a screen door, or a dishwasher!!! Meanwhile I walk under water/​sewer pipes in the underground parking lot that are constantly leaking some sort of god awful liquid on to the floor, or worse on top of you.
The A/​C is total bull, it’s an old, old, old unit and they refuse to get a new one. Our living room is constantly 80 degrees, on the hot days it gets up to 90+, we complained to the new management 6 times before they actually came into our apartment to do anything about it. Even then, we were once again told that «Top units are just hot and living in an 80 – 90 degree apartment is normal for the complex.» Oh, well that’s really funny because when we walk past the windows on the opposite side of our floor we can feel cold air coming out of their apartments. Refrigerator cold. It is so hot in our apartment all day, I can’t clean, I can’t cook and I can’t even take a shower without sweat pouring out of every part of my body. They did find out that our thermostat was broken after coming into our apartment and it was promptly replaces, but why did I have to complain 6!!! times before they did anything? This has still not fixed the problem and I don’t expect it to get anymore fixed then this.
We can’t have people over, because there is no guest parking available. Not that I would want to have anyone over when my living room doesn’t cool down below 80 degrees.
There is an ongoing wasp problem. The maintenance guy decided to spray expanding foam into the holes on our floor. The foam got too warm while drying and basically dripped down onto the walkway, where a couple people stepped in it, then it dried for about a week and then he decided to scrape it up… There are now lovely foam stains all over the walkway. The wasps are still making nests all over the complex.
All the wasps and bees fall into the pool because they don’t cover it. It’s got disgusting dirt on the bottom of it.
When we moved in originally, we were supposed to get a clean apartment with new carpets and new paint. We had to delay moving in by 1 week due to none of that being done. The way you could tell was the disgusting odor of old cigarettes… It was so bad, the person before us must have chain smoked constantly. When I confronted them about this, mind you this was an agreement made by the old manager and the maintenance guy was told to do this before we moved in, they just kind of took it with a grain of salt. The maintenance guy basically said «I wasn’t told to do this.» REALLY!!! I was there when you were asked.
When we were finally able to move in, there were black footprints all throughout the kitchen and bathroom. The workers that came in did not clean up after themselves, there were pee stains on the toilet and the dishwasher looked like they had washed their dirty boots in it, and when I brought this up they once again, didn’t really care. «Well, you can clean it up right?» Yeah, I fucking did. Thanks for making my move in experience hell. We got a new toilet and they claim to have cleaned the dishwasher, but I am sure they took the easy way out. Also, the toilet they installed was one of those exploding pressurized toilets from the news.
Our balcony door was broken when we moved in, in January, it JUST got replaced today, because I complained for the 4^th time. Honestly, I wouldn’t be surprised if it fell off or broke again.
I am extremely disappointed in this place, this area and the way that you are expected to live here @ Creekside Glenn. AS I type this, I am still sweating in this hell hole, profusely. I really wanted to believe that Walnut Creek is better then Oakland, but honestly, I cannot wait to get out of here and back to Oakland ASAP.
The management may be quick to act, but they definitely do not follow up with you personally. They let their maintenance guy do whatever and I don’t even think that they check to make sure his work is up to code. They just assume that everything was fixed and they don’t keep any sort of contact with you.
I have had the worst apartment experience here. I have lived in Concord, Oakland, Pleasant Hill and Walnut Creek has been the worst.
Do not live here unless you want a ton of headaches, a maintenance guy that doesn’t care and to sweat like a god damned pig. It really, really sucks.

Do not live here.
It would honestly take me far too long to outline every scummy thing about this place. We only lived here for five months and it was four months too long.
Management enforces nothing. The after-​hours hotline is not only useless, but completely and totally rude. I was seven months pregnant, walking back to the apartments at 10pm by myself, because my paid-​for parking spot was taken and no one would do a damn thing about it. The last week we were there, the management GAVE MY SPOT AWAY to new tenants. I was assured we would be compensated for the error — we weren’t.
Most of the renters are college kids or scumbags. Police were out to the apartments at least twice a week breaking up some sort of domestic disturbance. Good luck sleeping at night on the weekends. Hope you are not opposed to pot wafting in through your windows and vents.
Yes, they accept dogs. One of the only reasons we lived there (the other was we could sign a short-​term lease — thank goodness). Don’t believe their dog policy though. I saw full-​bred pits all over the place. A Great Dane lived down the hall from us. I didn’t care because I am a dog person, but why put restrictions on the lease if you don’t actually care?
Supposedly our apartment had been cleaned before we moved in. If that is the case, then I have no idea why the bottom of my socks were black by the end of each and every day. I refused to walk around barefoot, it was so disgusting.
The bathrooms started growing mold immediately. We tried to scrub it off, but it was under the paint. So when they «clean» the apartments, they just paint over the mold and mildew. Sanitary and decorative, no?
Parking anywhere around there is a nightmare. Period.
Please don’t be fooled by the pool, nice management office, and the pretty pictures on the website. This place is a slum. And I say that after living in a complex where my neighbor’s feces came up into our bathtub after he flushed the toilet one day, and management left it in there overnight because 5 o’clock is quittin’ time, folks.

This apartment complex has got to be one of the worst ones in the area. They are very passive about getting any issues rectified, drug deals are rampant, management was physically assaulted by an angry tenant, dog poop is everywhere! But the worst is the parking situation. Horrendously botched allocation of parking spots, double parking, parking in the red are an everyday thing. Lucky to be able to find parking within a quarter mile of the complex.

My wife and I moved out this year after 3+ years and feel that this is the worst apartment complex we have ever lived in. Now, I know what you’re going to ask… Why’d you live there for 3+ years? Well, it was close work, they accepted dogs, it was close to schooling and it was the only place we could find each time we had to sign a lease. So, I’m going to get detailed here, so hang on…
PARKING: You are allowed 1 space and can pay $ 50 per month for a 2^nd IF AVAILABLE. Good luck finding a space if you have more than 1 car, and good luck keeping people out of your spaces if you do have 2 of them. They will tell you that parking is strictly enforced, however in the entire time I lived there, NOT 1 CAR WAS EVER TOWED. When finding someone parked in my space, I will get the maintenance guy out to the space, he’ll scratch his head and write down the plate number, then he’ll tell you to park somewhere else. In 2012, they started putting a sticker on the car letting them know that they were in violation, but it didn’t stop anyone. Also, the residents WITH CREEKSIDE PARKING PERMITS will park in the visitor spaces to avoid paying the extra $ 50 a month, then visitors will park in your space because there is nowhere to park. The LANDLORD has even told prospective tenants to park in my space because the visitor/​prospective tenant spaces are full of cars with CREEKSIDE PARKING PERMITS. Despite this, they still won’t ticket/​tow their own tenants. Finally, despite the fact that cars are being broken into on a regular basis, they never up the security. They pay a security guard to drive through the lot twice a night, but he never exits his vehicle and to my knowledge doesn’t enforce anything.
DOG AREA: This was one of the main reasons my family moved into the complex. However, the dog area is a empty lot next to the 400 building that appears to have once been a building itself. There is all manner of debris out in the dog area. This debris can range from pieces of rusty jagged metal to alcohol containers and massive amounts of unclaimed dog feces. At one point a large tree that was in the dog area fell and knocked down the fence to the neighboring complex. The dog area was closed for months! The complex provided no alternative for dog owners and threatened to fine them if they allowed their dogs to use the restroom on any other part of the complex grounds. They would repeated send out warnings like this, yet have dog poop bags all over the complex. On top of this, pet rent was raised from $ 20 to $ 25 dollars to help pay for the poop bags and dog area maintenance. Then the dog area stayed closed, the poop bags were never refilled and pet rent went up again from $ 25 to $ 30.
MAINTENANCE: The maintenance in the complex is terrible. They use cheap products and are very slow to act on anything. We had what appeared to be mold in 2 separate places in our apartment and both times I was told that it was dirt seeping through the drywall and collecting on the surface. Our restroom also had a hole in the ceiling from water leaking down from the upstairs department. This hole was repaired 6 times by placing a cover and spackling over it. Sometimes it was painted and sometimes it wasn’t. They never had someone inspect it for mold or serious water damage. Waiting for something simple like a light bulb or air filter got so ridiculous that we began purchasing our own.
UTILITY BILLS: The complex charges you for water, sewage, garbage and hot water. They take the entire usage of the COMPLEX, «deduct» the amounts used by the complex itself and then divide up the rest and charge the residents based on the amount of people on the lease. (This of course does not account for the apartments that had up to 8 people living in them with only 2 people on the lease.) They WILL NOT show you how they come to these figures, they just charge you. When we first moved in these charges were around $ 50 – 60 per month. Not long after that the charges slowly started to creep up until they reached as high as $ 160 per month. They averaged around $ 125 for my family of 3. A couple down the hall from us were being charged for 3 people even though 1 of the people was just a parent that had to co-​sign their lease and didn’t live there. On top of this, you still need to pay for your PG&E, cable, phone, internet, etc… Someone had once told me that this method was illegal, but I could never find proof of that.
APARTMENT MANAGEMENT: During my stay at Creekside Glen, there were 5 different managers at the complex. The most important lesson I learned from this was DOCUMENT, DOCUMENT, DOCUMENT! The whole time I lived there, NOT 1 issue was addressed for me unless I sent it in an email. The different managers would give you different stories, allow you different privileges, threaten for different reasons and never make any sense.
BOTTOM LINE: DO NOT rent here until you see a HUGE upswing in the reviews posted.

We’ve lived here for a little over a year and recently renewed our lease and received a free carpet cleaning! There is a high management turn over rate but the new staff is very responsive, friendly, and easy to deal with. We only get one assigned parking space and teh street parking is terrible buts that everywhere in a downtown city. I love the spacious layout, central A/​C, easy freeeway access and underground parking.
I would recommend this complex.

DO NOT RENT HERE!!! the management is terrible, repairs don’t get done, the pet area is disgustingly unkept, rent is high and the tenants are ghetto. my bike got stolen the first month we lived there, the chain was cut with bolt cutters! when we moved out the manager MATT not only kept our security deposit but tried to bill us an extra $ 400 to replace the rugs (which were in bad shape when we moved in — who puts crème colored rugs in a place that allows pets!) and they replaced the floors, which did not need to be replaced, and they even agreed when we called them on it. in fact we are taking them to court to get our $ 600 back! they are seriously a bunch of idiots, take my advice & find somewhere else to rent, it was my worst apartment experience ever!
the only reason i gave it 1 star is because Unilocal wouldn’t let me give any less!