Edible Arrangements

They made me place the order online to get a discount directly with their store. If that wasn’t inconvenient enough it advertised ready for pick up in 7 min and I waited a half an hour. Order a large and it was super small. The fruit is tasty. This two stars or I would give them a ZERO

I called this location from San Diego and asked to order a box of the chocolate covered strawberries– my mom’s favorite! They asked me what time I wanted to come in and said they would be made fresh for pick up. My dad picked them up the next day. I gave them my credit card information over the phone, since they required it with the large orders for Mother’s Day. The pictures my mom sent me looked amazing and she claimed they were the best chocolate covered strawberries she’s had! It’s great knowing I could make my mom extremely happy from a few hundred miles away!

Wish I could give this place zero stars. Ordered Mother’s Day strawberries and they never showed up. Left messages and got no call back. Corporate refunded the money, but still no apology for completely messing up Mother’s Day gift.

This place is a joke. It’s not just this location it’s the company as a whole. I placed an order for Mother’s Day and received a call around 11am on Mother’s Day itself saying that they had no stock. No apology or token gift to show that they realized that they messed up and felt bad about it. They offered to deliver it later in the week… er, it was a Mother’s Day present, clearly as it was their Mother’s Day package.
Obviously they blamed corporate saying that orders were still being taken even though they had no stock. Clearly there is a failure in the process somewhere. Therefore I would just avoid the entire company, not just this location.

I agree with several of the negative comments on here. I am not the type of person to complain and it takes a lot for me to write a bad review on Unilocal for everyone to see, but this is well deserved.
I placed an order to be delivered yesterday by a certain time. I wrote on the delivery instructions that the business it was going to closes at 5 so they would need to have it there by then. I had never used edible arrangements before and was concerned about this because it was for my boyfriends birthday and I wanted it to get there on the right day and on time.
I called the walnut creek store 4 times and let it ring for 2 minutes each time, no answer either time. I finally found a customer service number on my confirmation email so I called them but they put me on hold for 11 minutes and never came back. I hung up and attempted to call the walnut creek store again, finally someone answered. I spoke to the same girl each time I called and she seemed very nice and helpful. I was wrong. She said she would speak to the driver directly because it was already out for delivery. I had been tracking my order online and it was out for delivery for 4 hours. Seems kinda ridiculous to me. I could go on and on but in a nutshell, it got there at 5:33. 33 minutes past the time the business closed. I will be writing to corporate, I will never do business here again and I suggest you don’t either.

Ordered fruit arrangement 05/​04/​2016 to have then delivered on Mother’s Day! But the arrangement NEVER got delivered!!! So my mom get nothing on Mother’s Day!!! I called the store and no sorry no apologize at all !!! They just told me lots fruit arrangement did not get delivered yesterday!!! Worse experience ever!!!

If I could post negative stars for a review, this would be it. I ordered chocolate dipped strawberries on a Friday to be delivered on Mother’s Day. Received confirmation and saw that the amount had been deducted from my card. Assumed everything would be fine.
Mothers days arrives, I check in with my mom, no package. Call a few hours later, nothing. I track the package, it says that it’s on its way to being delivered. I try calling the Walnut Creek location for an update, nobody is there to pick up. I decide to wait a few more hours and track the package again. Still says on its way… I did however notice fine print that asked to allow until 9pm on holidays. Though not ideal, figured that it was fair because they are probably so busy. I try my parents back at 10 pm. Still no delivery.
It is now Monday morning. I called the store at 8:05 am, again no one picks up. I call their 1 – 800 number and after 10 minutes of waiting, I finally get in contact with an agent. She was very nice as I explained my situation and understood my frustration. As I asked for a refund, she explained that because the package is «out for delivery» she is not able to refund me. She understood that they claimed this had been out for delivery for nearly 24 hours and assured she would do her best. She wrote up a case ticket and emailed the manager at the Walnut Creek location.
Once I get an email from her with my case number, I decide to call the store in hopes of reaching someone directly. (3^rd time was a charm)
Thankfully, someone picks up, but she is not the manager, and said she expected the manager to be in at some point this afternoon.
She tracks my package and noticed that it had been out for delivery since yesterday. I asked if there were any notes, she said no. Asked if there was perhaps a delivery attempt she could tell me about, again, nothing.
I tell her her that I would like a full refund whether these strawberries that have been supposedly sitting in a truck for a whole day are delivered or not.
She tells me that she will print out a copy of my ticket and leave it on the managers desk with my requests, and HOPEFULLY the manager will return my call.
I ask politely, given that this was to be delivered on Mother’s Day, and not only was it not executed on, but no one communicated with me, could she please ensure that her manager gets back to me… She just said that she would do her best.
I have waited until 2:53 today, Monday, waiting for a response from the company. I just got off the phone with them again. The Representative I spoke with told me that the Manager would start calling upset customers back until tomorrow. She offered to have my Mother’s Day package delivered by Wednesday or Thursday, I was not happy with this. She then looked further jnto my request, and found that the manager had went ahead and cancelled my order and ok’ed a refund.
When asked how long it would take for the money to be refunded, she said that as long as the manager actually does put in for it tomorrow, it will take up to two weeks to be refunded. I found it odd that my package was that was tracked to be delivered on Sunday is now non existent and no one can tell me why.
So here I am. Awaiting a call from a manager that may or may not care or bother to call. In an era where customer service can make or break a business, I am extremely surprised that there is no urgency to clean up this mess. It’s just a memo on a desk.
I have used Edible Arrangements for many occasions professionally, but after this experience, the company has lost my business. All I needed was an e-​mail or a quick call to communicate what was happening with my mom’s Mother’s Day gift. I understand that each location is franchised, but this one bad apple has ruined the bunch. I cannot, and will not depend on them for anything that is time sensitive again.
I have sent a email requesting a response from upper management at corporate. The email that was given to me is
. I’m not holding my breath waiting for a response.

Ordered a Mothers Day basket for $ 80 weeks ago. On the note I requested to have the pineapple chocolate covered. I called a couple of times in the days prior but as many of the previous reviewers mentioned, no one answers the phone. I even called the morning of with no answer. When I arrived to pick up the arrangement and asked about the chocolate covered the front desk person said «No, you can’t get chocolate covered on Mothers Day weekend» Doesn’t make sense but ok… I replied I ordered weeks ago and put it on the note. She said «We don’t read those notes» That is only for you to say what time you want to pick up or something about the delivery. $ 80 for some cut up fruit with no chocloate that honestly looked ragged not like a clean cut that I have seen at to other locations is just ridiculous.

Cutest Valentine arrangement — and HEALTHY! such a thoughtful and beautiful gift from my hubby! The fruit was fresh and tasted delicious, even though it isn’t even fruit season. He was able to pick it up on time, too.
I saw a «help wanted» sign in the window. I can’t imagine how overworked those employees must have been realizing they can’t exactly make these arrangements ahead of time. They must have been up all night. And they still treated us and our order like it was their most important.
Loved everything about it.

Like many others, if I could give negative stars, I probably would. So far, I have had 2 really disappointing/​bad interactions with this EA location within the past couple of weeks. This store is DIRECTLY across the street from a prominent hospital. I was looking online to order 3 different arrangements (likely totaling between $ 150-​$ 200) to be delivered to 3 different departments within the SAME hospital. The online price was going to charge me a $ 13.99 delivery fee for each one (because of the different departments), so I called the location to see if all 3 could be delivered for the one delivery fee (considering that the address was the same). She said no, that each arrangement would be a $ 13.99 delivery fee. There was not even a moment of hesitation like «let me check with my manager» or «we can offer you $xx discounted rate because they are going to the same location.» Nothing. Needless to say they lost quite a bit of money when I took my business elsewhere.
Fast-​forward to me actually going to that same hospital for an appt. As much as I didn’t want to give my business to that EA location, I was in a hurry and figured that I’d pick up a small arrangement before my appt. I walk in and ask what they have pre-​arranged. They say nothing, that I would have to place an order and that they were REALLY busy (understandable since Valentine’s Day is approaching). Seems pretty strange to me that given that the holiday is approaching that they wouldn’t have product for walk-​ins. Well, I turned around to leave and as I got in the car, I noticed a rather large sign on the front of the store that said AVAILABLE FOR IMMEDIATE PICK-​UP. Hmmm… so, there was nothing that they could offer to put together for me? They didn’t say that they were running low on product, just that they were busy. Well, welcome to any business around a holiday, right? I went back in, pointed out the sign, and asked how long it would take to make something — it didn’t need to be elaborate. After some back and forth conversation (where they told me that it couldn’t be anything chocolate dipped because it would take 40 minutes for it to dry), they reluctantly sold me a dozen chocolate covered strawberries (nothing more). Can you believe that I had them in 5 min, not the 40 they said it would take. They cost me less than $ 30 — and to think, I was prepared to spend $ 50 – 60 for the right arrangement… they didn’t want to be bothered.
It’s really quite a shame that this is what I experienced, and from the other reviews, it looks like this poor service has been going on for at least a year. Please consider taking your business elsewhere — I wouldn’t want you to be disappointed.

Fantastic arrangements and even better service. My client was thrilled! Yolanda was great. She was even able to do my delivery at a specific time due to the size of my order and my lunch meeting. All the fruit looked great and tasted better! I’ll be doing it again. Thank you!

The staff was great especially Norma. I placed an order in the afternoon and they were able to deliver that same day. The order turned out perfect just as they promised.
No sure how this place got such bad reviews but the staff was great and I will definitely do business with them again

I picked up an edible arrangement today for my mother in laws 92^nd birthday which was from her granddaughter in Pennsylvania. Instead of the card reading Happy 92^nd Birthday Gram, it read Happy Fuckin Birthday Gram. This is totally unacceptable and unprofessional. They do not deserve any stars. SHAME on you Edible Arrangements in Walnut Creek, CA.

If it was possible to give zero stars I would give this business a zero star. I ordered a fruits bouquet for my fiancé on her birthday and specified a timeframe during which they were to be delivered to her workplace so that she can share them with coworkers. The person who delivered the fruits handed them to a random person at the wrong building and they didn’t get to her until 4:55pm when everyone was on their way home. This person did not even try to use common sense and call her or at least ask the receptionist to keep the fruits and call my fiancé to come pick them up. They ended up in the trash because they were dead by the time she got them and also they was no one else on the premise to help her. When I went to ask for at lead half refund, the lady who claimed to be the manager gave me a stinking attitude and said there are no refunds only store credit (wouldn’t want store credit from a company with this kind of service)! I lost $ 152 to this company.
PLEASE think twice before you order from this company. There are a lot better and cheaper options out there.

I have never dealt with a business that was such a mess. The manager and staff cannot meet commitment dates. I ordered a bouquet to be delivered on Friday and it never was received however in the file they said that it was completed on Sunday. Since when did Friday become Sunday. I will never do business with them again and I am going to turn them into the BBB. I finally had to get my bank involved to dispute the charge. **DO NOT USE**

I ordered an arrangement on Saturday and ended up having to cancel because they could not deliver by 6pm. bthe man I spoke to Chester was pretty awesome, but the manager Daisy was not in to be able to refund me. I had called 4 times total the next few days about a refund. I was told daisy would be in this morning at 9am but she was not. I did get to speak to Chester again this morning who was once again great but my one star rating is due to the fact that it took 5 calls total including to their corporate to get this refund done 4 days later and the manager still had never contacted me as requested. I’d like to give Chester 5 stars for his service but the buisness as a whole is lacking in proper and ethical customer service

Dont waste your money here! This has to be the WORST edible arrangements I have ever ordered from!!! My order looked like garbage. I could have did a better job myself! I ordered one for my boyfriend during St. Patrick’s Day and IT WAS THE WORST & UGLIEST THING I HAVE EVER PAID FOR! & A WASTED OF MY MONEY ON TOP OF THAT! !
The one STAR was so I could post this review & warn people not to order from this piece of shit place! Bc you guys dont even deserve 1 star!
First it came late! About 5 hours late from the time I asked to have it delivered. I even called and spoke to Samantha who lied and said it was going to be there early. LIAR! When I called that day they said it was just now going out at 2 pm!!! Which didnt get there until almost 5pm! Then, it was missing a few things from the actual arrangement I had purchased. A lot of things actually. When I called to complain to the manager there it took her 2 days to finally call me back bc she was never in and I was furious! They were rude and refused to do anything to accommodate me for the horrible arrangement I had purchase. I will never order from their sorry asses ever again!
Picture uploaded!

They don’t even deserve 1 star! I placed an order online for a dozen chocolate covered strawberries, a bear and balloons to be delivered today for $ 85! I checked online and it said the order was being assembled at 3pm. Well… 7pm came and no delivery. I called the 1 – 800 customer service number who said «you can file a claim». Well bottom line what can that do? I thought this was a reputable company since I’ve used the SF location before. Anyways I called the local office in Walnut Creek and they flat out LIED to me. At 7:20pm the lady said «oh I have your order assembled and its about to go out for delivery». She told me that they deliver until 9pm. Well 10:30pm came and no delivery. Thank you for ruining the special occasion. You guys should not be in business!

They let my husband purchase chocolate covered bananas for $ 12 knowing that they weren’t selling chocolate covered bananas. i mean. Did they really think we wouldn’t realize that bananas were missing from the arrangement? I called and talked to Samanatha and she was very rude and told me that they can’t give us a refund «sorry thank you» and hung up. Then I went to the store myself and talked to Chester, he was helpful and could not understand why they would even take the Banana order at all — over all Chester was nice and Samantha and a few of the girls working the front desk were very rude quick to answer and just unsure of their duties there at this location.
To many hands in the honey jar at this location… A lot of the girls working the back you could hear them talking so loud about «delivery times» and «mix ups» — I walked in and there were already two customers there in regards to a complaint from what I overheard.
One young girl walked in and wanted to speak to a manager and while Chester was on the phone with the manager regarding my issue an employee told this young girl that there were no managers and she could not help her to call back tomorrow (2÷14÷15). I informed Chester that this young girl would need to talk to him and possibly a manager.

It’s 10:32…
I placed an order online that was to be ready at 10:30…
On Sundays this location opens at 10…
NO ONE is here. The door is locked and my arrangement is not going to be ready obviously… This is ridiculous, and after reading the other reviews of this location, seems like I should have expected something like this.