Jos. A. Bank

I wish I could give this place zero stars. This place is absolutely AWFUL. My husband and I got married in July 2015. We set up all of our nine groomsmen for rental tuxes here and it was a DISASTER from the start. Griff and Gabriella never had their stuff together. My husband and I had to consistently stay on top of them in order to make sure everything was right. Their computer system is awful. They always lost all of our info and sizes so we would have to start all over again every time we went in there. As a bride and groom, the tuxes should be the least of our worries. This place, out of EVERYTHING we had to deal with for our wedding, stressed us out the most! We should have only went in there 3 times! First time to check it out and place our order, second time to pick up the tuxes, third time to return the tuxes. NOPE. We had to go there a total of ELEVEN times to constantly correct all of their mistakes. Not only did my husband and I have to come back multiple times but all of our groomsmen had to keep coming back too because sizes were wrong or they didn’t have the tux at all even though they called our groomsmen and told them their tux was ready. ALL of our groomsmen hated this place too. If you want a stress-​free tux rental, especially during your wedding, DO NOT COME HERE. The absolute WORST place EVER!

My boyfriend bought four suits from here earlier this year and a couple shirts. He absolutely loves his suits and shirts and so do I. I love them because they are so easy to iron. No starch needed. They have multiple levels for budgets there so you can look high end and still pay reasonable prices if you are on a budget. the service there is great. While Christmas shopping the guy who helped me (Christopher Hansen) was so nice. He has about the same build as my boyfriend and he offered to model the jackets for me so I could make a better decision. Very happy and will be back for sure.

If you don’t know, now you know!
Jos. A Bank in Walnut Creek is the place to be! This establishment is my wardrobe of choice hands down!
First off: the customer service is top notch! They pride themselves on making sure you like what you wear b/​c you want it. They are not trying to SELL you apparel! I can at least say that for Mr. Len.
When I entered he store, he was most attentive to my needs (and the wife’s) about what I wanted and most patient. We even established a relationship based off of mutual interest. I did spend a hot minute in the store, and a pretty penny, but it was well worth it! Even though prices may be high, don’t worry about that! They always have sales, so you always coming out with the Win! Join the JAB club via mobile to get the inside scoop on coupons/​deals.
If you in the area, ask for Mr. Len so he can hook you up! Tell him Tmeezy (tah-​me-​zee) sent you. He will know.
fin.

If you want great customer service and someone who will go way above and beyond I highly recommend you ask for Kip! I was at the WC store on Saturday and could not have been more pleased with the service we received from Kip!
My fiancé and I were looking for suits and accessories for 11 men in our upcoming wedding. We had gone to the Lafayette store a total of three times prior to making the smart decision of going to Walnut Creek. For those of you reading this who live closer to the Lafayette store, DON’T GO! Go straight to Walnut Creek and ask for Kip!
We were very skeptical about suit shopping because of our previous bad experiences at the Lafayette store but Kip was there for our rescue. He was extremely helpful and really took the time to ask about our wedding, the colors, how the suits could be more personalized, ect. He helped us choose the suit, shirts, ties, pocket squares, shoes, socks, belts, literally everything you could think of! He was patient and really went above and beyond. He helped us figure out our father’s suits, ties, and how they could match the mother’s dresses, again he helped with EVERYTHING!
When it came to ordering he did have trouble locating all 11 socks so took the time to call around to other stores and have them shipped to him. He even said that he would call all the groomsmen to have them go get fitted so my fiancé didn’t have to!
We could not have had a better experience with Kip and I will recommend him to anyone who is looking for wedding suits, or men’s clothing in general. Compared to our prior experience with Jos A Bank in Lafayette where we did not receive any help, it really meant a lot to have Kip there as our guide. He even stayed an hour after his shift just to make sure he was able to order everything correctly. Thanks Kip!

I was planning to hit the bank store in Lafayette, but I read the Unilocal review about Joseph a Banks and Augusts write up regarding the sloppy service to expect at Lafayette, and went to the store August recommended which was the JOS A BANK store in Walnut Creek… And guess what? August was right… The service was perfect, I found what I wanted and Len helped me buy it and check me out. I can’t say enough about the store beginning with the great selection of almost everything men wear to the great accommodating service provided. Don’t let your shirt tail touch your ass until you get yourself into JOS A BANK in WALNUT CREEK!

Had a great experience here with Len Jenkins, who was a great salesperson who helped me pick the perfect suit in a last minute scenario. I needed a suit for the very next day and Len went out his way to fit me for a really good assortment and even got it tailored last minute. The attention to detail was great and Len went out of his way to make me feel satisfied as a customer. Would definitely recommend this place!

If I could give this place no stars, I would. My husband and I just got married last week and the only part of our wedding planning that was disastrous was the tux situation. May, who I was shocked to find out was an assistant manager, was so dis-​organized, so aloof and made our entire experience exhausting.
Good thing we kept calling and making sure that everything was lined up because every time we called, we had to start from the beginning. She never remembered anything and we were always given the run around. To make matters worse, we had 7 groomsmen and each one of them paid a different deposit/​price for their tux which made absolute no sense considering they all rented the exact same thing.
Word to the wise, either don’t go there or have someone else help you.
Good luck!

I had a great great great experience with mr. Len Jenkins…
He is the best, ask for him if you go there:)

Customer service at it’s finest. The knowledgable staff, excellent selection and competitive prices put my worries to ease. Gabriella and here eager staff took on the challenge of measuring, ordering, and tailoring three piece suits for six groomsmen and one groom with only weeks to spare.
The suits turned out perfect. Everyone was pleased with their suit and thrilled to have such a custom fitted suit for many occasions to come.

Absolute class. Gabriella Rose managed every aspect of menswear for my recent wedding with help from her colleague, Grif. They locked down 8 limited edition suits at a very competitive price, had them delivered all over the country to my groomsmen to get sized and altered, she perfectly sized mine, and she organized all the suits to make it back to Walnut Creek so we could ensure they made it to the wedding on time in great condition. Many thanks to her and her team.

Great service, very helpful and imformative… Good personalities. and very good deals.

Great customer service. Nice people. I found a price on the internet and they didn’t have the exact same suit, but they found a similar suit that was much better quality and still matched the internet price!

Another location for this popular men’s wear chain. It’s situated right on the corner of North Main Street in the heart of Downtown Walnut Creek.
Excellent displays highlight the selection of available apparel — dress shirts in various sizes, bowties, ties, suit jackets, and shoes.
They even have a table hidden toward the back where you can sit down and select your tuxedo.
The sales people are excellent — two very dapper older gentlemen who have an old skool cool energy and are ready to help — along with two ladies to balance out the genders.
*Tip: Check out their small sale items toward the back. Today they had some elegant ties on sale.