Kaiser Permanente Main Pharmacy

Booooooo
Booooooo
This sucks
The new system is awful. 32 minutes for an inhaler
Are you kidding me
Shame on you kaiser. Shame shame shame

I have been a member since 1979 using Walnut Creek facility. The service has drastically declined especially in pharmacy services. The reason is higher enrollment Obamacare and not expanding services to meet the demand. Parking lot is another story. Kaiser made billions last year in profits /​Google this it’s a fact. My prescriptions take way too long to fill and frequently there is a problem at the doctors office or the pharmacy has not cleared up. By the time I park and get my meds at least two hours pass. I noticed some seniors bring materials to read knowing the wait. I use mail but lots of time there are refill problems and new scripts to pick up. Kaiser has turned into government DMV. The lab gets just as crazy.

I give it zero stars.
Terrible and rude service, always crowded, no parking, they won’t answer the phone, constantly screw up prescriptions. The worst I’ve been to! I can’t get through to check on my pick ups.

They have made it right– Thank you Doctors of Kaiser. I am updating my review. Kaiser is a «non-​profit» We spend money here… have choice of care… & especially at the pharmacy where spending more $ is concerned… please treat us as the customers we are
Doctors & Kaiser administration should take control of this staff. No customer service at all. I felt like I was on the phone with the DMV– (typical provider) not concerned with client care. Arrogant, mindless, & rude… likely only concerned with picking up their paychecks at the end of their mindless shift… Dealing with I am sure sometimes must be a finicky, sickly sometimes dying customer base. Should not matter… bedside rudeness it does not feel they are very good at their job…

I ordered my prescription a week ahead just to make sure that everything is ready when I pick-​up. They said that it would be ready on Thursday. I was not able to make it and just visited on Monday the following week instead. The lady at the counter was rude and had no sense of empathy. She told me that it’s back-​ordered and that she can’t do anything about it. She was trying to tell me how to react too. Are you kidding me?! I waited half an hour in line just to be told that it’s not ready? It’s 4 days after the promised refill date. This is preposterous! I worked as a pharmacy tech before too and I know how stressful the job can be. But try to at least have some empathy, or sympathy!

Horrible service! The pharmacist thinks he knows more than my surgeon when it comes to how much pain meds I need to control my pain. Unbelievable! I’ve had 5 accidents over the last few years as well as 2 surgeries, so yea I have a higher tolerance for medication which is why I was prescribed the medication in question. Tells me to «wait while he checks to make everything is alright.» I was sent away with no pain meds or antibiotics. Great feeling to have from your medical provider.

Worst pharmacy ever! I have nothing good to say about this place! If I could give a 0 star, then that’s what I would give them because that’s how AWFUL this pharmacy is! Waited 3 hours because each time I asked about my mother’s medication, they would always say «another 20 minutes». For crying out loud, I have had better service at Walgreens than this awful place! And the workers are so rude! If the workers are going to be annoyed by questions, here’s a simple solution: don’t become a pharmacist! Save yourself the trouble and I suggest going to another pharmacy for future pickups!

(3.5)
What can I say, its a pharmacy. Generally they are sterile environments that do not a lot of character. This one is clean and has an array of pain meds, cold stuff, lotion, and even insoles for your shoes. I went to pick up my bc and they told me it was a 15 minute wait. I waited about 11 minutes before my name showed up on the screen, but then had to get back in line which took a few minutes. The guy who helped me was nice. I went around 6:30 at night and it wasn’t terribly busy when I got there, but did end up filling up. The parking is kind of annoying because you have to go in the lot and if you are in a hurry good luck. This is the main pharmacy, but there is a smaller one upstairs to. As far as pharmacy’s go, I’d say this one is a little above average.

Avoid at all costs. The people are rude and the lines are out the door. This small pharmacy is ¹⁄₅ of the size it needs to be to service local members. Expect waiting one hour plus just to pick something up.

Yes, they mess up your order a lot. A LOT. The place is severely dysfunctional. Don’t think when you place your order they’ll actually, like, fill it. I phone in my orders, but it’s a total crap shoot whether they fill it on time or, hell… whether they’ll fill it at all! Don’t think they’re any more efficient if you place your order on site. I had to wait once an hour and a half for a refill of a medicine they had in stock. Rock bottom. This place is the utter pits. If you’re able, head over to the Kaiser pharmacy at the Park Shadelands site nearby… they are far better.

I dont get this pharmacy. Everytime I come there is some kimd of problem and despite my best efforts I always end up waiting 30 mins to a an hour! Saw my doctor Friday afternoon. Said I will pick up here Tuesday or Wenesday as was going out of town for labor day and didnt want to wait around on a busy Friday afternoon. Come in Wenesday today. One prescription is not ready they said will call my name. Wait 45 mins. Check back in, they have no idea where it is or even that I was here. said they will do a rush. Still waiting amd writting this as a speak. Dont understand why they can’t just fill these things and have them ready when you come in when they get 4 days lead time!

The system is old-​style. They still use name boards to let people know their prescription order is up instead of using a text message/​cell phone automated call.
Beware, I just came down to pickup my order after the doctor told me. I waited about a half hour and my name was never displayed. So I watied in line and asked. The counter person told me that this is a big hospital (which it isn’t) and that you have to tell us. But there is no sign anywhere that says this! Can you believe that? She wants to blame the customer for this arcane and esoteric rule! Their system is archaic and non-​friendly to the very same people that pay for their services!