Labels Luxury Consignment

This store completely changes my opinion of thrift stores. I don’t even know where to begin. The two women who helped me were extremely helpful and kind. Their customer service is better than Nordstrom’s or any luxury boutique.
I walked in like a kid in a candy store and they were absolutely superb.
The store itself is fantastic. I highly recommend visiting this charming store for a shopping experience you won’t soon forget.
AMAZING!

I scored a cute LBD by DVF here a couple days ago! Overall, they have really great designer pieces but you have to be in the mood to hunt for the real deals. Their store is pretty large with a good selection of outerwear and shoes as well. I think the things that turn me off are first– the employees could be friendlier and more attentive, and second– some of the items are in bad shape but because of their «label» for instance– some red bottoms I saw were a little sad looking– but because of the brand they were still priced high. Too high in my opinion. I still like coming here when I’m in the area because you really can find good deals on designer brands for a lot less.

Love this store! Great designer products and amazing owners:) they have everything from vintage to the top of the peak well known and beyond designers.

Very bad experience consigning my expensive designer dress which was brand new and worth $ 650. After repeatedly calling and asking them to take my dress off the shelf since it was not sold after a month, they did not do it. The staff is very arrogant and act like they are working in a Chanel store or something. Just like the other customer review I experienced the same thing. When I went to pick my dress they told me they have no clue what is going on as no one has made notes on my account. In the end they lied that the dress was sold after expiration and only gave me $ 25 bucks. Who asked them to sell my dress? BEWARE… this place is a cheap used wear shop. Will never step foot again.

I remember visiting Labels at their old location, years upon years ago. It was definitely a staple for my family. I remember my mom finding some great deals. But just a few weeks ago, I visited again, this time as an adult and at their newer location.
I’ve experienced better consignment shops. I did consign some of my upscale pieces and staff seemed appreciative that I had high-​end fashion to offer. However, when one of my pieces had a slight smudge (it was a designer plastic) the employee tossed it to the side like it was garbage, commenting that they «couldn’t possibly accept it»… which is odd, because I had another one that they accepted 2 seconds later, only in a different color! When I walked out of the store, I was able to remove the smudge with my finger. I’ve consigned many other places without such rigid guidelines, but I do understand standards. If those are their standards, that’s up to them. But there’s absolutely no reason to treat me rudely and toss my property aside like junk.

It’s been about 8 years since my experience here.
I was speaking with my coworker about Unilocal and mentioned my longstanding review of Labels. «I feel so bad for that woman.» Said my coworker.
And I did a double take. Because at 22, I had no children, and would not have understood the pressure a business owner with a child was under. Yes, the experience was inexcusable. But it’s been long enough that while no one has ever reached out to me, I was willing to let it go and move on.
So on a recent trip to Walnut Creek I considered going in. On another, I actually did.
And ya know what? I missed Labels.
They still have great sales and after purchasing the shoe store next door, they’re huge. They’ve done well for themselves since that tiny store on Newell. And good for them.
I checked out their sale rack as I always used to do and during my visit I was ignored. Honestly — since my face is so recognizable I partly assumed I’d be asked to leave. But I really wanted an excuse to update my review so I was willing to risk it. To me, moving on was worth it.
So during my next few trips to the East Bay, each time I visit Rags, I’ll visit Labels. And I’ll update my review regarding the service I experience. While they’re not starting off with a clean slate like Threads, and Labels will never be my go-​to spot over Rags, 8 years is long enough for a bad day to impact someone.
Or to not forgive that someone had a bad day.

I was very surprised to see the less-​than-​average reviews happening for this business establishment. When we went, we were so pleased! I went with my mom and we spent maybe an hour just looking around in here.
Remember, with consignment items it is a hit or miss. You have to really look! Get in there and read labels, look at sizes, smell the pits, try things on, look for snags and tears, and just… have fun! These shops are fun because you can find very unique things or brand names for GREAT prices. Just look.
A word of advice is to ALWAYS try EVERY item on. Some things have been tailored; taken in, let out, etc. If it is a size 4, it may sit like a size 0. Who is to say?! You need to try things on and see how they fit on your body.
Anyway, my mom bought a few very nice tops here. This store is very quality and the owner was a sweetheart. We are totally coming back.

Speaking from the experience of a «buyer» and «seller» here.
When bringing in items to sale the good thing is there is always someone on duty to inspect the item and make sure they will accept it– which is great but what I don’t like is they don’t call you to let you know when the item has sold or just mail U a check YOU have to call them. UMMM lame.
Being a buyer there’s so much to chose from w an eclectic variety of items which is why you have to always «check in» although the only thing I have found has been a Louis V wallet and handbag priced really good! everything else honestly is just mediocre…
I would recommend selling items here as far as buying I think it’s luck– keep checking in… Type of luck

My sister was convinced that we would have fabulous designer party dresses at consignment stores. YUCK! There was nothing but old, out of fashion, overly expensive crap. Everything is out of whack and they have no restroom, at least not for the public. They do have some nice handbags but for the price, I rather save up and buy a new one. Thanks but no thanks.

En route to all the Walnut Creek Anchors (Nordstrom, Neiman Marcus, Macy’s …), I discovered Labels and my new «hero/​personal shopper»,
Shellie. The first dress I tried was perfect for a special event next weekend AND it was below my budget ! At my request, Shellie skillfully inventoried the entire store in search of shoes and accessories. Thank you, thank you, thank you ! I departed with THE dress and an equally gorgeous pair of Dolce & Gabbana heels ! The grand finale was when she suggested reconsigning them after my occasion !! That is truly a win-​win business plan.
Five stars to Shellie and Labels Luxury Consignment !!

PUBLIC BEWARE!!! This company and the people that are employed there are inconsiderate, manipulating and preying!!! I consigned a $ 650 pair of shoes that were virtually never worn to this company. They told me that I was going to be paid $ 398 for my shoes that were consigned there, so I naturally trusted them and left the shoes with them. A few months passed by and finally my Giuseppe shoes were sold… I had to call them to find out my shoes were sold… When I went back into the store to get paid they wanted to give me a $ 25.00 CHECK!!! I couldn’t believe it!!! I was stunned at what kind of viscious people would prey on someone trying to support a local business… After all they gave me the price… The saddest part is when I went into the store they told me I had to wait to receive a check. How lame is that… I couldn’t even get a check for what they owed me! Not to mention I didn’t even have a leg to stand in after I left my shoes there and they were sold… The people working there claimed to have sold my $ 650.00 Giuseppe shoes for $ 50.00… I was stunned. I never authorized them to give them away for nothing. I was so offended I never even went back to pick up that insult of a check. Basically for you buyers with a conscious be careful shopping there… Somebody else might be getting swindled on there consignment while you might be paying to much! Somebody alert American Greed! Cause there are scams going on!

Haven’t consigned there yet but the staff is friendly and knowledgeable. You can drop off items at any time and they are honest about how much they will sell it for. Items are very well kept and while prices seem high still they also have great sales.

I love this place for work clothing and cute jeans. The downside is that I still think that it is a bit pricey as if they are brand new! The great thing is that they have a HUGE selection and all of the clothes are very well taken care of.

Love Labels– great place to find high-​end vintage items as well as last years in demand items for a cheap price. Some things are over priced (they let the seller set the price) but items are only allowed 3 months on the shelf before being returned to seller so it’s important to stop in often to see new items.
Love that they expanded and have shoes and purses in the new store. Limited selection on shoes– great for clothes, jewelry and accessories.

not a bargain hunter store, everything looks really used and old and is over priced to my opinion especially their branded handbags. I will not pay $ 600+ for a dirty dark faded louis vuitton bag. FILTHY

This store is the ultimate thrift shop! Well, that might actually be because almost everything is on consignment, so all of the clothes are the best labels and quality. I have never seen so many high quality, current, designer labels in one place before!
Some items are expensive, but not too bad considering the retail prices. I found Manolo Blahniks for $ 50 once, but they usually cost around $ 150. I also found the perfect Valentino blazer, very professional, for only $ 100! It retails for around $ 1600. I have purchased a variety of Tory Burch, Armani, Francesco Biasia, Gucci, and Coach there too. The selection of handbags is unreal.
They separate clothing by designers, which I really appreciate. It makes it much easier to shop. Each designer is clearly labeled with a sign above the rack.
Usually you would expect the staff of such a high-​end boutique to be snobby, but that couldn’t be further from the truth. They are the nicest, most helpful staff I have ever met. I am new to the area, and they knew who I was after only one visit. They always are quick to greet, very attentive when you need help, and seem to know exactly what you need.
I LOVE this store. I’m glad I don’t work in Walnut Creek, or they would likely take my entire paycheck!

I’m not very fashion-​savvy, but I do like this store. I always find things here that I like, and I almost always end up buying something.
On my last visit, the owners were getting ready to unveil their newly aquired spot next door (formerly Foot Candy). The shop is now about twice the original size, and the new area is sparsely decorated with their highest-​end handbags and other items. It looks a bit like a museum, really. There were $ 1500 used purses and Luis Vuitton suitcases (I didn’t even want to look at the prices of those!).
Not everything is in the stratospheric price range, however. Bargains are rare, but they do exist. Items at Labels range from the casual to the ultra chic, from youthful to stuffy.
I’ve never tried to bring in any items for consignment, but I doubt they’d want any of my castoffs!

1÷16÷13 Update: I wrote a note to the owner sharing the experience I recounted below. This morning, I received a bouquet of flowers, a card and a personal note on my doorstep from Lyn Nice, the owner of Labels. With a heartfelt apology, she explained to me that she opened the store 15 years ago with recycling and fashion in mind, for EVERYONE from $ 10-​$ 3,000, size 0 to 20. She seemed genuinely ashamed of the experience I had and invited me back to the store to consign my items with her. After the horror show I had the first time, I took the items to a donation center but I am giving them 5 stars for the classy act of taking their customers and their business seriously. I will update again if things go south. :)
I’ll have to agree with many prior posts on Labels. I went in there this morning to consign some items for the first time. All the items I had were purchased at Nordstrom (Savvy/​Point of View) and/​or Banana Republic.
Upon first walking in, the experience was nice enough: the store seemed well arranged and the sales person greeted me with a smile. She took my items and asked me to look around while they had a look at them.
I saw the jeans table and started to get very excited at the deals to be had. Then, a young attractive woman whom I hadn’t seen before came over and told me they were ready to discuss the items I’d brought for consigning.
At the front counter, she said, «We’re going to pass on… actually all of the items you brought in.»
With surprise, I reached for the bag and said, «OK, thanks.» I was feeling a little exposed having handed over a bag of my clothing to another person in the first place (this was my first time consigning ever) so I wasn’t planning to argue.
Then she added, «You see, they’re just not high-​end enough for us… our customers would NEVER buy these things.»
I had to hold back tears as I maneuvered myself, the bag of clothes and my daughter’s stroller out the door as quickly as I could move. I have no idea why anyone would choose to say something so insulting or add an explanation when one was clearly not warranted.
In fairness, I read other reviews saying that their salespeople are snooty bitches but I did not expect to be treated so rudely. I will never shop in their store again, although from the number of terrible reviews they’ve received and the number of people shopping in the store this morning, I doubt this review will do much to affect their business.

There are enough designer labels here to make a gal’s head spin. I have never purchased anything from WC or the Berkeley store, but have been consigning for about a year.
Overall a good experience. Of course I can get much more return if I were to do it myself online, but who has the time?!? I had my friend do it online for me for a year and then I brought my eBay leftovers to Labels. It’s a ⁵⁰⁄₅₀ split.
Lynn is really personable and lovely. She’ll even write little notes on the checks to her clients. She has transferred my items from Berkeley to WC because she thought they would do better at the location. Very nice.
Without lifting a finger, I have managed to accumulate over 4 figures of moola from consigning at Labels, all I had to do was drop off the stuff!
If I feel like taking an item off the sales floor, I just call and then pick up. If I want to check on how my items are doing, call, ask for a check to be cut and they will mail or you can pick it up.
They could improve their business and tracking for their sellers by becoming more automated.

I’ve shopped vintage and consignment high and low, LA, SF, NYC, Europe and Japan, plus many points in between; so if you want to know what it’s like to *literally* walk a mile in someone else’s Choos, I’m your gal.
Strike that. In the interest of full disclosure, I do not actually own any pre-​pampered Choos — however, I have rocked an immaculate pair of tobacco leather Prada ankle boots that never fail to garner compliments. No, I didn’t win the lottery, but I certainly struck gold when I wandered into Labels!
By far the most posh consignment shop I’ve been in (Decades, LA excluded) don’t even bother with any of the other places if you want something fabulous without buyer’s remorse or the guilt of blowing your budget on a single item. I was on my very best shopping behavior.
What I said: «Ooohhh, la-​laaaa!!!»
What I thought: «Ooooh, child! I am going to tear this place DOWN! Is that a wall of shoes over there? Mmmm-​hmmmm… LV handbags, Tiffany trinkets in the case — Hey — does this Burberry Prorsum trench want to come home with me, or WHUT?»
Personally, I found the spacious scale and church-​like hushed tone a little intimidating at first… The sales staff were politely deferential and didn’t hover — a good thing — but they seemed at times almost aloof when I actually needed assistance getting the mate to a shoe or had a question.
Labels carries a mind boggling selection of high end designer and couture apparel, along with accessories (shoes, handbags*, jewelry and leather goods) that are well organized and fastidiously maintained.
* I don’t know who didn’t get the memo, but the one glaring exception to this chic shop was the presence of Juicy Couture handbags. That’s crap, not couture. A pox upon you!
I closed the place down after spending 4+ hours shopping but wanted a second opinion on some of my choices. I consulted a sales associate, who assured me that they would hold everything for me until the next day when I could resume my re-​retail therapy. I was starving, and I was assured that all of my items would be set aside with my name, so no worries. I left for dinner with a full fashion high.
The next day, I returned and was devastated to learn that my carefully culled selections had mysteriously been designated go-​backs and EVERYTHING had been returned to the the floor. Inventory is merchandised by size, with plenty of space — not hodgepodge and crowded on too-​small racks. Still, I tried not to panic. I think that only 2 pairs of shoes were recovered, and I was crushed. No pink floral Burberry trench for me. Lesson learned.
I cursed and I cried… And then I dried my tears and hit the racks again. At the end of my adventure, I went home with:
* Jade green Vera Wang sunglasses
* Hudson Jeans — NWT
* Ralph Lauren Black Label Cashmere Dress w/​leather buckle detail — NWT
* Tobacco brown Prada Ankle Boots
* Chocolate brown Lanvin Boots
* Gorgeous, graphic, Spring-​weight rain coat
* Dolce Gabbana round toed, floral pumps w/​stacked wooden heel
Oh! I just found:
* PRISTINE persimmon Ferragamo driving mods with zero wear (lick)
* KORS patent loafers in Hunter Green: so comfy and weekend perfect.
I actually don’t own lots of clothes. I do own a crap-​ton of accessories. But honey, I know how to make my wardrobe WERK for me! It’s great to find places that are very discriminating about the caliber and quality of items they will accept on consignment, and Labels gets 5 stars from me. Not sure why other Unilocalers have been so conservative with their accolades; maybe to deter others from getting the good stuff first???
The Lanvin boots were about $ 200 — if that. I think they were actually 20% less; red sticker was 50% off and yellow meant 20% discount… I believe half of the shoes I bought bore stickers. I looked online and found a similar pair on super-​sale for $ 890 (originally $ 1450) so I was feeling pretty good.
Then I remembered the pair of Jimmy Choo boots that I bought at their boutique store for $ 1750 and have worn like, twice.
*Gnashing of teeth; rending of garments*
Oh, well. Do you like my ashes and sack cloth?
Choosy girls choose Choos… From Labels!!!