Mercedes-Benz of Walnut Creek

Just purchased a gorgeous certified C350 from Mercedes-​Benz of Walnut Creek — what an amazing experience!
Brannon Hills provided the insight, perspective and guidance I needed to select the right model, then partnered across sales, finance and service to ensure a seamless, efficient and fun transaction.
A big shout out to the entire team of professionals who worked hard to ensure I purchased the right car, at the BEST price. Thanks to Blair Pritchard for your patience with my indecisiveness, to Shawna Davis for working magic with the financing, Brannon for «accepting the challenge» at the end of a long day…(lol) and Tammy Rose for drawing docs and closing the deal –twice.on two different cars!
This was my third transaction with MB of Walnut Creek — a consistently awesome experience!

Had horrible experience with used car salesman. high pressure and ended up caving and buying the car. The car itself is ok. But used «old school» selling tactics that I fell for. Still pissed at myself after two years…
Btw left horrible review at on the dealer web-​site never heard a word. Salesman was JC not sure if he is even still there or promoted!

I have done a review for the sales staff now I need to review the service staff for the work they have done. I had a couple of things go sour on the car I had just bought. I called Mr. Chris he was very helpful and understanding of my frustration. He did not shy away from fixing the issue. He even offered me a loaner car, something you don’t really get from other dealers. I wish I knew the names of the people that actually did the work on my car because I really want to thank them personally for doing a good job and getting my car back to me in a timely manner. Thanks again to the service team at Mercedes Benz Walnut Creek!

Service Dept. is chaotic, inefficient, dismissive, and does not return calls, or sorry, it takes them a few days to return a call. I guess they see customers as captive audience.
Awful service and manners!

They have no discount on any GLC class. If you are looking for GLC go find Benz of Pleasanton!!! Two different sales person in Benz of Walnut creek are telling me complete two different story. But Kevin is a nice sales person here. But Blar (the second sales person) ask me to buy the GLC at other store because they don’t have any discount on GLC. I finally bought an GLC 300 4matic at Benz of Pleasanton with a very nice price. I am trying to give 2 stars but Kevin is a very nice sales person and gave me a very nice experience on my first time visit, so I decide to give 3 stars.

I bought a Honda Accord two weeks ago and had the best experience ever. First of all I would like to thank Kamran for the excellent customer service it was a really enjoyable y fast process. I request info on the car two weeks before I visited and Kamran was more than happy to help.
He helped me get an awesome deal on my car and just made my first car purchase truly pleasing.
I appreciate the thoroughness of their work and honesty.

Thanks Fred Mohajeri for helping us buy our FIRST Mercedes-​Benz yesterday ¹⁄₃₁. Fred was very patient and informative as we spent the entire afternoon test driving cars. He stayed late until 9:30pm making sure the car was detailed and beautiful for our first drive home. Thanks for the great service.

This is for the sales department and salesman Omar Qasem. There are two sales reps named Omar there.
Wife has been wanting an ML or GL for a couple of years but wasn’t serious so we came here a couple of times to check out their used ones but non of them was the exact one she wanted. The sales reps have always been helpful and not pushy.
We started looking seriously for the past month for the exact color and options she wanted in a 2014 or 2015 ML. We had bad experiences at other dealers so we were getting disenchanted with Mercedes dealers from Sacramento to San Jose.
We saw a used 2016 GLE at Walnut Creek but it wasn’t the color the wife wanted but because of the disappoints, she was going to settle for it just so she will have the car she needs. We called Omar Q to look at it. He had it all ready with our name on a decal hanging from the rear view mirror when we arrived. He patiently let us look it over without bombarding us with car’s features since I told him we had researched the car and knew about all the features.
We took it for test drive and we liked everything about the car except the wife didn’t like the color so we passed on the car. We asked Omar if they had a new one in the color with the options we wanted but they didn’t have one so he looked around the dealerships in the area and found one. He said he would try to secure the car for us if we really wanted to buy it. We told him yes but the wife was getting hungry so we took a break to eat. Omar called to say he secured the car for us so we returned after lunch and he guided us through the sale. We had a short negotiations and agreed on the price. Omar was always friendly, respectful and tried to make sure we were happy with the car and deal.
The finance guy recommended some warranties and prepaid maintenance but we passed on those and signed the papers which took only about 10 minutes.
We went home and had dinner while Omar had the car brought over from the other dealer and prepped for ownership. He stayed late even though it was his birthday to make sure we were aware of all the functions and happy with the car.
We are very happy with the car and the great service we received from Omar Q and Mercedes Benz of Walnut Creek.

Bao is the best! My fiancé and I just purchased a 2013 Hyundai Sonata here and it was an overall nice car buying experience. Bao was very friendly, helpful, and great to work with. Even though it wasn’t a Mercedes, he was still knowledgable about the brand. We’d certainly come back when we’re ready for another car (maybe next time a Mercedes!) Thanks Bao!

This is a poorly managed dealership as the associates are rude, represent false information to customers and overall are not bothered about customer satisfactions
More specifically the service advisor Lawrence and the front end sales staff.
Hopefully someone from the company can visit and audit this dealership.

I was looking for the E350 Wagon and from
, I searched for dealers that have this car in stock and contacted those who have. Within 1 hour, Soo Kim from Mercedes Benz of Walnut Creek (MBWC) reached out to me within 1 hour! Talk about fast!
I set up an appointment for the next day and was setup with Kevin Batchelor, who was the Internet Sales Manager (PS: I didn’t get a chance to meet with Soo Kim, since it was her day off apparently). Kevin was very professional, easy going and not «pushy».
On the test drive, he explained all the features of the car and that was very helpful, since the E350 have so many features that it can be daunting at a first sight. In the financial discussion, again he was patience and answered all my questions.
All in all, I highly recommended Kevin as your go-​to-​guy for buying a Mercedes. Go make the appointment from the Internet and ask for him!

The below can be attributed to Garrett who is and and in my opinion a negative impact employee at this establishment. (SEE PHOTO BELOW)
Tried to buy a car here but encountered a few major issues:
Car advertised on website they would not sell. Even checked website after 1 week, car still listed as available.
Called dealer to enquire about vehicle. Nobody called back even after I was I told they would. I called back a few days later and still was not given any assistance.
Finally got a call back 2 weeks later, actually it was a text. I texted and called back. Person did not reply or answer phone.
Called dealer again to find out what happened, the customer relations young lady could not explain what happened.
I tried calling the dealer before they closed, nobody answered, left a voicemail and to this day nobody has called me back.
I did call Mercedes-​Benz of North America and told the same as above to a representative there.
BTW, a Volvo was purchased because they called me back.
As of 8 JAN 2016 at 1528 hours, this dealer still has not called me back when I left a voicemail with the a Manager to do so.
Also I received an email from Unilocal today, it looks like the dealer contacted Unilocal and tried to have my review removed, see the body of the email below.
«We’re writing to you about your review of Mercedes-​Benz of Walnut Creek. We hear that the review might be on the wrong listing and wanted to be sure you didn’t mistakenly post to this business. Please confirm that your review was posted to the correct listing. If we don’t hear back from you within the next couple of days, your review may be subject to removal.»
Now I wonder who Unilocal heard that from???

Recently bought a gently used A8 in great condition for a great price. I saw the car on autotrader I emailed the dealership within minutes I received a call from Omar Qasem asked him a few questions about the car quickly answered my questions and if didn’t have the answer he promptly got me conformation on my inquiry. We setup an appointment to see and test drive the car. The day of the appointment Omar Qasem was outside waiting on me had the car ready to test drive after a few minutes was always one step ahead of the process. Great experience and customer service. We made the deal happen and he was even willing to drive my truck to Fairfield CA for me, went to above and beyond to have a satisfied customer. Once again thanks Omar Qasem!!!

I just want to say big thanks to ALL who were involved in my very 1^st Mercedez car purchase here at Walnut Creek dealership: Blair Pritchard, Fred Mohajeri, Jimmy Molakides, Frank Bamford, Tammy Rose, Shawna Davis and of course the biggest thanks goes to Iyad Suboh who made it all possible for driving out of here with the car u wanted!!! Thank you all so much!!!

Words cannot describe how great Mercedes Benz of Walnut Creek is. I was recently on the market for a brand new Lexus when my friend convinced me to test drive the Mercedes C250 first. Given that the Mercedes dealership was across the street from my house I decided to give it a try.
Before we even pulled into the guest parking lot, we were greeted by one of the friendliest customer service specialists, Moazzem Chowdhury. He is definitely not your usual car salesman. He was very easy going, patient, and a great listener who genuinely cared about what I was looking for in a car as opposed to just selling me one. I expressed my concern how I had my heart set on the convertible Lexus but I was interested in test driving the C250 just for fun. After carefully listening to what I had to say, he quickly introduced me to what is now the best car I have ever owned. He even encouraged me to still pursue my plan of test driving the convertible Lexus, assuring me that it wouldn’t even come close to the Mercedes experience I had just had. Little did I know at the time, he was absolutely correct.
Moazzem’s attentive behavior didn’t stop with the sale of the car. He went above and beyond the call of duty by helping me «babysit» and donate my 20 year old car. I don’t know what I would have done without him. Moazzem’s flexibility, fairness, and kindness was beyond what I expected. Every aspect of our transaction was easy, smooth, and straight forward. I couldn’t have asked for a better person to work with!
In addition to Moazzem, I was highly impressed with the team that supports him. Mike Ng was great at providing me with a very competitive deal and leaving the competition in the dust. Moe Kambiz is by far the best finance manager I have dealt with.
In conclusion, I was highly impressed with the service at Mercedes Benz of Walnut Creek and I will definitely be a loyal customer for years to come.

My 3-​star review is an average of three experiences, respectively a 5, a 3 and a 1 star.
First, the sales experience: 5 stars. Fred Mohajeri did right by me. He stayed late to help me find the right car and got me a very competitive lease deal for it. Good guy, fair negotiator.
Second, the finer details of the car: 3 stars. I love the car and the model, but it came with a couple scratches and blemishes on the outside as well as a divot in the passenger seat leather that weren’t obvious when i picked the car out that night.
Third, the concierge appointment: 1 star. Scheduled one and the concierge decided not to come into work that day and it was the only time I could break away from work to see her.
The second and third ratings can improve if they clean up the blemishes and get a good appointment time scheduled without the concierge flaking.

Purchased a new E350 just last week from Omar Khan. As always Omar took great care of us. He made it a very smooth deal. We have bought two cars from him so far and highly recommend him if your looking for a Mercedes!
Love this dealership!

I found a Mercedes that fit my price range on the MBWC website and filled out an online inquiry form. I promptly received a response from Juan Lopez (the internet sales manager). He answered all of my questions and I was able to make an appointment to view the car that same day.
Once I arrived I was warmly welcomed by Juan and several other staff members. I test drove the car and decided to move forward with purchasing it. Juan was very attentive to my financing requests and worked hard to get me a monthly payment I was comfortable with. Throughout the entire experience at the dealership I never felt pressured to make the purchase and never did Juan come off as a pushy salesmen. Since I drove to the dealership myself, Juan also assisted me with getting my new car home.
My overall experience was amazing and I would definitely recommend this dealership and specifically, Juan, to anyone looking to buy a new car.

Horrible experience with the sales manager (Bao) and the service manager (Tom)
Purchased a used E63 AMG, they promised me they would fix my bumper and sensors for the doors. Well they fixed the sensors but they actually damaged the bumper more by putting a screw right through my bumper and didn’t think I would notice??? I work for a body shop, under NO circumstances would I do that to one of my customers cars. After raising hell and going through 2 weeks of not having my car. They finally replaced the bumper.
My point is, it’s not about getting things for free or trying to screw them over but if you’re going to promise something. Go through with it, it’s all about principle. That’s all. Bad service and experience here. I would give them –5.

Run in here about 10 – 15 minutes late for a service appointment. Thankfully, they were still able to fit me on to their schedule. Thanks to George the best salesman and Michael G. for great service! Thanks Mercedes Benz of Walnut Creek!