Mercer Apartments

Renting a condo from owner, so can’t speak to renting from the Real Estate Group, but can tell you what you are in for as a renter at the Mercer.
Unit is very nice with wood flooring, Sub Zero, high-​end cook top and a fireplace. Amazing master bath — luxury. I think the finishes are way above average. Fabulous parking AND storage.
Here are the buts:
The unit has a balcony, but I don’t open the door because of the smell from The Counter restaurant located downstairs. I would rather not infuse my sofa and clothing with the sent of cooking beef.
The walking to BART part is awesome, but the sound of BART has taken some serious getting used to. After about 2 months, you don’t really hear it — much. First few months it woke me up around 5am daily. It is that loud.
Also, there is a doorman, but «they» are here only during the week for a few hours and it is not like a real deal doorman-​concierge service, like in a SF condo. They don’t hold your packages and their is no luggage cart available for use when you have large items to unload, for example. You have to see it to get it.
The hallways and entry are modern and clean, but what is up with all the crazy crap people have on their door steps? Someone has a giant lion statue that almost scared me to death. (Most nice condos have rules that don’t allow for that kind of tackiness.)
And the pool area too often is like a preschool. Annoying. Can we allocate hours to screaming grandchildren in the pool area? Hmmmm.
Contact me with questions.

You are paying for location here, walk to BART and downtown WC. It looks very nice but beware what lies within. The management is completely non responsive once you move in. The buildings are poorly constructed. Upstairs neighbors sound like they are stomping constantly. Very little natural light. Cheap finishes that look nice but don’t function. On the positive side, there is a beautiful pool and fitness room that are never too busy. Nice controlled entry garage. No patio privacy.

I agree this management company has communication problems that are very frustrating to new potential renters. I don’t know who the owners are but I would fire ALL of the people who work at the management company. They act like idiots. Ive been a broker for 31 years and these people give agents a bad name

Nestled in the heart of downtown Walnut Creek, the Mercer is an ideal place to live. It is one block from Bart, and sits atop of the famous the Counter (a burger joint). With the hustling and bustling activities swirling downtown, the Mercer is an oasis. The noise from the street is not heard once you are inside this majestic kingdom and the serenity cleanses you of the daily pollutants, because once you are in here, life just seems a bit too surreal.
Among the amenities of living at the Mercer is the wonderful staff, who are friendly and do a wonderful job at keeping the premise spotless. The beautiful and inviting pool and jacuzzi that sit at the heart of the complex are mostly free of screaming children, except on some summer weekends when some grandparents decide to invite their loudmouth grandchildren over and let them roam the pool area. Otherwise, the pool area is serene. The exercise room is small but has most of what you need to get the work done. The Clubhouse is gorgeous with a grand white piano, and looks out to the pool. We have entertained about 50 people there and everyone is daunted at the beauty. There are two grills available for tenants to use. The kitchen is amazing, with the latest appliances.
The downsides include the noisy air condition and water heater outside our bedroom that can wake you up during the night.

Grat building. Terrible management company. Doesn’t return calls, and don’t seem to care about issues in the building.

I’ve been here about nine months and I love this place. I’m as happy as I’ve ever been in an apartment. Every now and then I hear Stompy upstairs, but I’m sure the people below me could say the same thing. The apartments are beautiful, the landscaping is nice, and the management is great. Whenever I call about a maintenance issue, they send someone over quickly. Really quickly.
The only thing that annoys me is that many of the other renters/​owners who share my floor seem to think «please break down your boxes» applies to everyone but them.
It is very expensive, but so is every semi-​decent place in the Bay Area. And most don’t have this great location.

Lovely facility, fabulous location but super expensive for the size of the unit, the noise level from your neighbors and the crappy attitudes of the people who own their units. For an allegedly Pet Friendly property, there is no where one the grounds that animals are allowed.

My husband and I have lived here for 3 months now and we have never encountered so many issues with a rental property. We moved into an apartment with new carpet and fresh paint. We come to find out that there are nails sticking out of the carpet and whole sections of the wall that are not painted the same color. When maintenance came to fix the nails in the carpet, they put additional padding in certain sections making the carpet uneven. For painting, they had to schedule an outside crew to come in who said they would not be able to get the paint color to match since they were painted at different times. They did not offer any resolutions to this. Most recently one of our neighbors dogs peed on our front doorstep. We called to have a cleaning crew come in and they never showed up!
I would not recommend this rental property to anybody due to the poor customer service and the poor maintenance. It is over priced and not worth the hassle!
STAY AWAY!

Total agreed. Management office is the worst. They just ignore everything. They knew someone was growing pot and smoking in the complex and they don’t want to do anything even after many complaints. You will end up paying rent of a luxury condo but living in a bad managed apartment building. Most of the people move out after their leases are up. cannot believe that the builder pick such a bad management company to manage such a luxury condo!

Lived here for 6 months. Although beautiful place and excellent location, there are many thing wrong with this place. The people here think they are the shit because they overpayed for their condo and they think they should be respected like kings. The management for this place is just pathetic. They do things without letting you know and give you no leeway. Overall I think the building itself is great, but because of the management and the people living here makes this place a disaster. Prometheus is the worst company to work with!

The management company at the Mercer Condos/​Apartments, Prometheus, is prone to poor customer service after their tenants sign the lease. Don’t expect return phone calls or follow-​up. Beware of these people! I would recommend getting everything in writing.