Midas / SpeeDee Oil Change

Fabulous customer service and attention to detail! We are visiting CA for the winter. After doing a bit of price checking, we selected Midas/​SpeeDee Oil Change. The entire staff was thorough, kind, and checked our van out well. We appreciate their attention to detail to keep us safe while driving so far. This business offers a great value! We were in and out quickly so that we could keep touring this gorgeous state! Thanks again!

I came in for an oil change and ended up fixing a few other important issues as well today, and for the things I didn’t know much about, I was helped out by the amazing April! She was super friendly, courteous, and thoughtful. She went out of her way to help me and gave me constant updates on my car while I was waiting; I really felt like a valued customer today. Thanks! I will be back again!

I love this place! April is the most awesome mechanic I’ve ever met. I took a car in for a quick diagnostic to see if I should buy it from a dealership. She was super sweet and helpful, and helped me avoid buying a car that would have given me tons of problems down the line. You can tell she’s really passionate about helping people, and she knows her stuff!
Also, this does all of our car maintenance and they’ve always done an awesome job. Totally honest. Highly recommend.

I needed a car battery. They were polite, professional and hand a good product @ a reasonable price.

Came in for a check engine and VSC lights. Fearing major/​costly work (truck has 200,000 miles) the diagnostic test revealed the «problem» was the gas cap. Had it replaced for $ 20. When they could’ve added «other issues» to my truck problems, I was surprised at their honesty and attentive work they performed and they also kept me informed during and after it was completed. Will take my truck there for all future maintenance work.

Courteous and professional staff!
I can tell customer service was very important to them
Clean waiting area and a nice Keurig coffee maker to enjoy while you wait.

Let me start by saying I’ve been taking my car to this location for about seven years now for my regular oil changes. I’ve always been very happy, been through different owner changes and it never impated the service. Last week I showed up for my appointment and found that there is new management. It was a disaster! I decided to leave before they even touched my car because they were so out of touch with basic service. They tried to convert me to synthetic oil when all along I’ve been using regular. Why would I suddenly want to do that? It must be a better profit margin for them, that’s the only reason I can think of. I tried to tell them I wanted whatever they’ve been doing in the past but they just wouldn’t listen to me so I left. I saw the new owner in the parking lot on my way out and I told him that I was leaving and he shrugged his shoulders and could care less. It’s really disappointing because I’ve been going there for years and the location was so convenient. Service is everything Midas!

Came in for an oil change and was very pleased. The oil was changed, fluids checked and topped off, tires checked for pressure, carpets vacuumed, windows washed. Moreover, the whole process took less than 30 minutes. Will definitely be coming back!

Same day service; easy to setup and right on time! No hard sell or hassle to upgrade, all professionally handled, just the way I like it. I just needed the oil changed and that was precisely what I got for a reasonable price.

This place is great! Brought my car in for a new battery and Mauricio took care of it immediately. Then came back for Oil change & to change the brakes. Mauricio told me to go online to get a coupon for the Oil change And when they evaluated my brakes, they reused one of my own parts, so I could get a better deal. Talk about honesty and great service. I will always bring my car here.

The owner here really knows how to run business! I went online to request an estimate for a wheel alignment. I received a call within the same day. I made an appointment to bring my car in the next day at noon. I arrived and I was immediately greeted by a service rep by my car instead of walking around looking for help. Here comes the bad news, they weren’t able to work on my car because the lift they needed was occupied. The owner personally came to me to explain the situation. I would have been annoyed at the situation but his customer service was so great that I wasn’t mad at all. He offered to call me the next day since I was planning on driving to LA in a few days. I got a call first thing the next day. I came in and it was immediately worked on. I am 100% satisfied! I will always bring my car here!

My car is 10 years old and going strong. Carlo and his guys make it happen and give it to me straight. They are honest, time efficient and professional. I have no complaints.

This place appears to be under new ownership because the first time I got an oil change the management appeared concerned about customer service, calling me to ask about the service and following up by email. This last time I trusted to get the same kind of service, but walked out without paper work and later appear to have been billed for an extra 2.98 above and beyond the reasonable sales promotion for an oil change. That’s enough for me to take my business elsewhere.

I’ve been meaning to get my oil changed for about a month now, and I havent had very many days off in awhile. I traveled all around Concord and Pleasant Hill, but everywhere I went it was a 3+ hr wait. I dont have any time for that. Took my chances and these guys took me in right away! Didn’t take very long just avg. ~30min. All the guys were nice and ready to help!
The only down side, and why I cant give it a 5 is that the waiting area has basically no ventilation. Its already a hot day and it makes it a little uncomfortable to wait in there. Aside from that i would reccommend this place to anyone!

Made a same day appt for oil change for around 5:30, I arrived a little early and the technicians finished my car in about a half hour I was gone before 6:00. Carlo is really friendly too. And they have free wifi.

Good service — I would bring the car again. !

STAY AWAY!
Huge scam artists at this place. I don’t think I will ever step foot in a Midas again!
Made an appointment because I, like almost all of Walnut Creek, work during weekdays and don’t necessarily have the time to come in during the week. My AC is out and needs to be repaired.
I show up on Saturday at 8:05 (my appointment was made for 8:30), and I’m told «it could be a while because we have a lot of cars in today.» Kind of a wrong thing to say to a customer who has an appointment and is early. Needless to say, I decide to walk toward BART and hit up my gym while I have them look at my car (no shuttle offered). I get a call back an hour later from the manager/​owner/​whomever he is, CARLO, letting me know that they looked at my AC and that the condenser is leaking.
Total price? $ 850.00 (!!!).
I am shocked at the price, but also eager to get it done, so I begin to hesitate. Carlo tells me «…we need to order the part soon, because our suppliers shop closes soon…» Mind you, this is at 9:10am on a Saturday — in hindsight, no auto supply store would close before noon — and that if I didn’t get it in today, the earliest would be in a few days (with hot days ahead… nice psychological trick!). Feeling put on the spot, I approve the work. Immediately after, I speak to a relative who had her AC repaired the week before and paid $ 180.00 for a leaking hose and a recharge. I immediately get on Google and search the price for a condenser for my exact make and model, and the part is priced $ 80.00 to $ 190.00, depending what supplier you go with. I call two other mechanics — the one my relative used and another I once used myself — and they both quote the part between $ 80 to $ 190, plus labor, and both shops come out at less than $ 450.00.
I immediately call back CARLO and tell him to cancel my approval — he states «…well the part is already on it’s way…» and I relay my newfound information to him. When I get to the shop to pick up my car, I am out the $ 85 to diagnose the problem (that should’ve been the first red flag), and Carlo tells me that a condenser is $ 400.00, which is why the price tag would have been so high… it’s about a 4 hour repair job, so that means MIDAS Walnut Creek must charge $ 100/​hour for labor (the price of labor is not posted within the shop itself, so I can’t tell you).
The entire time, he was very awkward and the look on his face wasn’t one of an honest repair man, but more of a crook caught in the act.
I am bringing my car to a shop this week to have my AC repaired, and will ask them their honest professional opinion — if they determine that no parts needed replacement after all, or that Midas is full of sh***, I will bend over backwards to get my $ 85 diagnostic fee back.
Do yourself a favor and STAY AWAY!!!

Tried to tell me my tire pressure light was my break light and I needed all new pads, rotors and sensors for $ 800.
I went an hour and a half away to a family member who is a mechanic. Breaks have 70% left and there is a nail in the front tire causing the tire pressure light to be on. $ 40 later, I’m good to go.

This is a so so place.
I don’t agree with things that they say «you need to fix».
I simply came for an oil change the sign outside says $ 49.99 but now for my car it’s $ 79.99. (What can I do)
After waiting for over an hour– they came back to me saying that I needed a new battery, spark plugs and tires… (Mind you I just bought tires less than a year ago-​)
I don’t know if everything that they say is true. I have a fairly new car that I take to total care of. And to have all this done to my car they told be it would be like $ 882.
They are crazy. I ended up only getting my oil change. The prices that they offer are crazy high.

Ah Midas. You may ask why I came here. I’ll tell you why, they gave me a coupon for a $ 24.99 oil change, tire rotation, and a courtesy check (visual brake check, battery, air filter, fluids, belts & hoses).
I called them up, set up an appointment, and drove over on a Sunday morning. By the time I parked and I was getting out of my car a young man was by my car with an umbrella (it was raining) and was trying to help me get in without getting wet. Since I had a raincoat on I just ran inside.
Everyone was very friendly from explaining the service they were doing, to printing and giving me a copy of the recommended service for my car at the next mileage (110 & 120k), to showing me some things that I should take care of soon, but not trying to hard sell or pressure me.
The reason I’m giving them five stars is they did some extra work for me without charge. I had some cabin air filters that I was planning on putting in, but they put them in for me anyway since they were in the car and they replaced my dead headlight (I had a bulb with me too).