Mike’s Bikes of Walnut Creek

After my experience today I had to write a review. I have been taking both my road and mountain bike into the service department for about three years now and have always been satisfied. They have always been honest and fair with me about repairs. Nico in the service department has gone above and beyond this time with another service request. Thank you for support in keeping me on the road and trials.

Can’t believe I have never left a review these dudes are rock stars! Super friendly, knowledgeable, and approachable. If your looking for a shop for tune up or a new bike these guys are the shiznit!

All of the guys and ladies here are always so nice to me and have excellent customer service skills! I would definitely recommend coming to this shop to get your bike checked out. I second Leon’s review!

Great store, asked if my bike needed a new gear and they just fixed it for me. Super friendly and knowledgeable staff, top notch gear and accessories, going to make this my main stop.

Took my son here for some new grips. Staff was very helpful. Although we didn’t find the style he wanted I’d highly recommend this place for equipment or a new bike. Good selection.

Rob at Tuesday clinic helped me out big time tonight. My bike was not set up correctly when new 11 speed components were put on by another shop, got my gearing issue finally resolved. Stuff I would never know, glad I got helped by Pros. Thanks Rob and Mikes Bikes of Walnut Creek!

Best bike shop in the East bay! I’ve been out of here a dozen times in the last three years and have always had the BEST service. literally every single person that works here is approachable, helpful, professional, honest and likes ridin! highly recommend this shop for all your mtn bike, road and cruzer needs!

Omg I accidentally took my bike here thinking it was a different location of the bike shop I purchased my bike at. The mechanic started fixing my bike, when I realized I wasn’t at my bike shop where I get free service! So embarrassed, I told the manager and he comped my service… FREE! This place is awesome. Wish I bought my bike here. Thank you to the mechanic ROB!!!

Good selection and a knowledgeable staff helped me with my questions and concerns for a new bike purchase. They took the time to understand how I wanted to ride and budget. I’ve been. going to a Mike’s Bikes since the were a small shop in San Rafael. This WC location is a Specialized store so take that into consideration when shopping.
Have also used the mechanics on a couple occasions for MTB and Roadie bike work. Excellent work each time.

After some online research, I decided the new Specialized Stumpjumper had to be my next bike, so I visited Mikes Bikes — WC a couple weeks ago; Todd Krautheim provided me with excellent customer service, answering all my questions, responding promptly to my emails and getting the bike I needed delivered to the WC store in no time.
Now, after 3 or 4 rides, I am really happy with my bike and confident I made the right decision getting it at MB.

I walked into Mike’s Bikes on a Saturday morning because my MTB’s rear hydraulic brake was not working and needed to be bleed out. I needed it fixed ASAP since I was expected to do this Sunday ride with my riding group. Thank goodness to the expedious service that Nico provided it was fixed while I waited. He also troubleshooted a few other issues on my bike and educated me on the components and features of my shocks that I had no knowledge of. It was my first time walking into Mike’s Bikes and it wont be the last. Thank you again Nico for the detailed care and quality of service that you provided. My bike and I are looking forward to this ride and thanks to you I am educated on what now my bike is cabable of doing!!!

Best bike shop in the area. Ok it’s a chain and my prejudice tends towards independents — however they are excellent, lovely people, good range and most importantly — high quality and customer focused service folks.
Can’t rate Mike’s bikes highly enough! Especially the service guys…

I give five stars to the staff — they are really helpful, honest, and nice people. Not snooty like some bike shops, and willing to help even if it doesn’t mean cash will line their register.
As a home mechanic I take off one store for inventory. I wish that they had a few more accessories and parts that were out in display as opposed to behind glass or back in the shop.

Super friendly, knowledgeable staff. Went in looking for some road cycling shoes. Great selection of products, and the sales associate was able to answer all the fit questions I had. I’ve had the mechanics work on my bikes on numerous occasions. They give a reasonable turn around time based on how many repair jobs they have on queue, and more often than not, will have it done before the quoted date. Great shop, and super happy to have one within minutes of home! I’ve also been to their other locations around the Bay Area with similar spectacular experiences.

Ask for Jp, he was super patient and was willing to go the extra mile to get things right!
I had a few returns I needed to make from two different purchases, from Berkeley and Petaluma, without the receipt.
I was hoping my account, on the computer, would be sufficient enough for the return. For some reason I had two accounts under two misspelled names we were able to consolidate both accounts under the same correctly spelled name.
Needless to say this was a very confusing time consuming ordeal JP’s patience and diligence helped make the whole transaction go very smoothly!

The «Whole Foods of bike shops» experience. Ridiculously overpriced, smarmy and arrogant staff, completely impractical and generally a miserable experience. Go to REI, Big Daves or Sharps for a much better experience.

I had the intension to by a hybrid bicycle between $ 650 to $ 800. I checked several bike dealers reviews through Unilocal application before I began my shopping. The first store I decided to go to was Mike’s Bikes of Walnut Creek, which impressed me for its nice set up, everything was very organized, nice and clean. I noticed there were around 4 or 5 sales people clustering and chatting on the floor close to the the main counter, and a couple of more individuals in the rear counter where they take care of repairs.
Nobody said hi or offered me some help, however I began looking at the different bikes models… After I spent around 12 minutes looking at the different units I decided to go by the main counter where the bikes accessories are located at, and spent at least 7 more minutes… Guess what? They didn’t even bother to ask me if I needed any help at all. Then I thought if this is the beginning how is it going to be when I needed to get service for my bike, so I decided to leave the store and went to the second store on my list, which is located in Pleasant Hill. Completely different experience from the moment I stepped in, they qualified me and found out about my needs, suggested me a couple of choices and as a result I bought my bike from them. I will schedule my bike’s maintenance with them and besides all the accessories that I already bought there I will return if I need any more bike parts. I will also recommend them to my family and friends, not question about it.
I hope my comment be seen by the right person at Mike’s Bikes of Walnut Creek; sometimes it is necessary to adjust and emphasize the culture of a company, and inculcate the employees how important is to provide excellent customer service to every single customer.

I had hopes for this shop, I really did… I came in to this shop with the mentality that I would be treated the same as I had previously been at the Willow Glen Mike’s Bikes (that shop is freaking phenomenal). Unfortunately the bike mechanic that I ran into at this location shook my confidence in Mike’s consistency in customer service.
Before coming in I had called my normal Mike’s and a few other shops just to see what a front dérailleur install would cost (as I was supplying my own front dérailleur) and was quoted $ 15, to which the typical charge ranged from $ 15-​$ 25, which is within reason in my opinion, but when I walked my bike into the WC store, the mechanic that greeted me had other things to say.
He first greeted me by asking what I needed, which I answered that I needed a front dérailleur install, his response? «Nothing is ever that easy.» Really? No acknowledgement of the work to be done or anything of the sort… just that no work is ever «that simple». If that weren’t enough, he said that they don’t do heavy fixes on the weekend (I came in on a Saturday) so he needs to check the bike out in case its (yet again) «not that simple of a job.» I’m kind of annoyed at this point, but I chose to humor this notion, because I want my dérailleur installed, and was very willing to pay the quoted $ 15.
In talking with this mechanic, I asked to confirm the quoted install price with the mechanic, and he tells me that the total for my install was $ 45 because he needs to charge for new dérailleur cables & housing, and that he’d have to charge for the cable and housing install on top of the dérailleur install… WHAT!!! A bit more than annoyed at this point, I ask the the mechanic why my shop (again, a Mike’s Bikes in south bay) quoted me $ 15 and now its a $ 45 install, to which he responded:
«Well it is $ 15 to install the dérailleur, but you have old lines. They’re crimped, I can’t use those at all. You’ll also need new housings for the lines, and I need to charge you for the labor to install the cables and housing, that’s work that I have to do. Then Theres the labor for the dérailleur install and to tune it as well.»
At that point I just asked for my bike back and left. As I was in Walnut Creek, I couldn’t get down to my normal Mike’s to have the install done, so I walked right into Performance Bike off Cypress and they charged me: $ 15. No BS, no gouging, just $ 15 for the install. I’m not sure why there is such a polarity in service quality between locations, but I’d be hard pressed to ever set foot in the WC Mike’s ever again.
¹⁰⁄₁₀ would avoid like the next Bieber album release.

3 Strikes … Basically they are nice and very knowledgeable, but I have lost complete faith in their service department. Here is why:
I purchased a very nice mountain bike from them and on the fourth ride the the bottom bracket nut came off and rubbed ¹⁄₈ to a ¼ inch off of the carbon. I took it in and the ponytailed mechanic said «that’s just clear coat» before he even looked at it. However when you look at it, you can clearly see the missing carbon. STRIKE 1
While riding Demo in Santa Cruz I had to cut my ride short due to my disc brakes not only squeaking but also grabbing the rotors differently (their feel completely changed during the ride… I notice these things). I drive it straight to the shop & tell them what’s up. The mechanic that looks like a kindergarten teacher agrees my pads are done. We discuss which pads are better. We agree on the replacement pads. Also, my frame was creaking at the suspension pivot points. He suggests that I need to have all of the points lubed. That meant taking the frame apart … That cost $$$$. Two weeks later after some light riding, I return to Demo. The brake squealing returned ten fold. I went back to the shop. They said they didn’t change the pads on my last visit. (What??? THAT was THE reason I brought it in last time). STRIKE 2
My dropper post made by the frame manufacturer basically quit working on the second ride. They told me they would take it out and lube it. Guess what… It still didn’t work. I asked about a warranty. They said I needed the receipt. I couldn’t find it. So I took it home and checked the air pressure on the dropper post. It was at zero. They couldn’t check that when they took it off to lube it??? What I found out is this post will only hold air for one day. Due to the fact that I couldn’t find the receipt and the post just isn’t any good … FOUL TIP
I was about to take it riding just now and the frame started creaking again (didn’t they just fix that???) I looked down and the main bolt on the downtube pivot point is poking out about half an inch. STRIKE 3
I am officially done and that is sad I really wanted to like this shop.
The more I think about it… considering how much money and time I have spent there… Their rating is going from a 2 down to a 1. (Main bolt on frame comes loose after they work on it… really??? Could have been a lawsuit if it had come completely out during my ride, but thank god I inspect my bike before, during and after every ride)
PS: I started BMXing in 1979. I got my first mountain bike in 1986. I started racing mt. bikes in 1994. I know what is right … this ain’t right. Don’t give them your money.

I had an experience me here that could have been difficult but the owner of the shop took care of me so I need to share my experience.
I bought my son a Raleigh fusion mountain road bike for him when he comes home. He likes to ride both outdoor tails and in Rouen so they told me the fusion is the best choice. When he came home a few weeks later the bike was too small. We called and they mentioned that there is no refunds on used bikes. The conversation to me by storm. The bike hadn’t been ridden more than around the block a coue of times.
I walked into the store and saw the same sales guy and explained the situation to him and he promptly told me to bring the bike in and exchange it for a correct size bike.
Total scary moment turned into a happy customer.