Progressive

I had just got progressive last month bought a Harley and got Harley Davidson insurance which is progressive anyway lost control bike totaled within two weeks got my check great service

Run as fast as you can!!!
They lack any and all customer service.
You want someone who has your back.
Progressive cares nothing about the people it insures.

These people are ridiculous. My husband was hit by one of their insured 4 months ago and the claim has yet to be resolved, so you can certainly say they are taking their sweet time. I have been working with Jabari and Katie Little and they are not moving with a sense of urgency even after we have given them ample amount of time to resolve the matter. I truly believe they want us to sue their client. They avoid our calls and when they do follow-​up it is with the same info 4 months later. I will definitely be making a complain to the BBB and the Insurance Board.
Driver/​buyer beware — do not give these people your money. Claims take forever and if they are your insurance company, you still might be hit with a lawsuit because of their non-​professionalism.

I used to be a AAA customer and I was often left to deal with repair shops and that felt unnerving. However, I am now a Progressive customer and I have never felt so welcomed by the service center crew. I was greeted under the canopy and immediately lead inside and offered snacks and a drink while we did some paperwork. While that was happening, someone else was pulling my rental around. We did a walk around and felt extremely comfortable. I was kept in the loop throughout the repair process and it was effortless.

Just came from the Progressive Service Center. WOW! Treated like a criminal when I questioned their quote for repairs to be made to my car as a result of THEIR INSURED hitting me! They gave me $ 200 less than the cost. Sean was sooooo rude and such a jerk! He was just interested in shutting me up and getting me out of there. No wonder they have all of those commercials with «Flow» — they have to… their real employees are a-​holes!

Excellent service. The estimator Patty Moore was proffesional, friendly, and did an excellent job making an estimate on the spot. She walked us through a complicated process and explained all of our options thoroughly. Thanks for the help Patty, you’re the best!

Great service the moment I drove up to the building. Once I walked in I was greeted and told how the claims estimate process would begin. And shown to the food and beverages while I waited. Wonderful vibes so far, only reason I did not give 5 stars is because I am in the waiting room and want to see how the whole process is going to be wrapped up!

Their customer service is on point. We were greeted from the moment we got out of our car to the front door to the front desk. All of the employees acknowledged us in one way or another. Don’t get me wrong, it wasn’t overwhelming and it wasn’t excessive. We were able to get everything done within minutes. I will definitely continue to give them my business. Good job, you guys.