Quest Diagnostics

Waiting in waiting room the staff is slow 6 people are waiting. Front desk is an Asian woman taking all Asian patients first so not impressed should have gone to labcor

Front desk help stinks. Made an appointment and waited for about 20 minutes while there were only two people in the waiting area (who did not have appointments).
Nurses in the back were great and helpful.

Waiting nearly an hour to even be acknowledged is the worst client services I’ve ever experienced. The front desk is hardly supervised and the employee is extremely curt and discourteous. I asked to make an appointment for better service and was told I can’t even make an appointment in the office. I have to call some central number. This was an optional lab work up. I chose to ultimately not wait any longer and left without services. This is not the first poor experience with Quest labs. I will not choose to do business with Quest any longer on future medical needs.

The lab offers some of the worst customer service experience I’ve had at a lab facility. I have a tight mid week schedule as I work quite a bit so I was told to call in advance to schedule my lab appointment. I did. When I arrived, no one was working at the front desk so I assigned myself in and write in my arrival time. I came 5 minutes early. I ended up waiting over 30 minutes and finally called out for someone to come to the front desk to help me. Apparently, the assistant that came to the desk never checked the sign in sheet nor the preset appointments made for her lab. I will never return to this lab again and am content driving to further out lab locations to avoid the issues I’ve experienced here.

I had an appointment at 9:45am. They were very polite & professional. My wait was 20min. Most wait times are do to selfish patients who show up late. Unfortunately the doctors & labs won’t send the late ones packing. Instead the rest of us have to wait while the late ones get seen. I will come back here again.

This is not somewhere I would go again

I had an appointment at 9:30 on a Saturday, showed up at 9:15, and at 9:45 they still hadn’t collected basic information from me. The two staff that were there were rude and completely incapable of answering basic questions. These are the same staff expected to draw blood. There was a walk-​in who had been waiting for 1.75 hours. There was also someone with a 9:00 appointment who also had not yet been seen. I will never go back to this location or use Quest labs for anything unless I have to. I would avoid this place AT ALL COSTS. Ironically, they have a sign that says «We value your time — make an appointment!». Ha.

I have to agree with most where they say that the wait is quite annoying. However, Marevil does a great job and is quick and efficient. I have smaller veins that some have problems with but have had no problems with Marevil. I typically go to this location for my bloodwork.

First time using this location. Although there was a long wait, I didn’t mind. What I did mind was getting a call on Friday just before closing time to tell me that they took one less vial of blood than they needed and I need to come back on Monday morning. NOT OK!

I’ve been going to this location for years and Marevil is the best. In fact, all of the ladies are I have dealt with at this facility are both friendly and professional. Do yourself a favor and schedule an appointment online. This is the key to getting in and out as quickly as possible. You can certainly just walk-​in, but of course that just turns into a waiting game and who needs all that added stress when you’re already anxious about getting your blood drawn.

They take forever and take patients in random order. What is worse is that they did the wrong lab test even though my physician had provided a detailed order. I heard back from my physician about the wrong lab test. Quest did not even have the courtesy to call me for a redraw even after they were contacted by my physician. I had to go back and they took very long to verify and redo the test. Very unprofessional.

Of the available Quest Labs in the area, this one is my favorite. They’re quick and friendly and their phlebotomists are amazing. There’s one about five minutes from my house but I drive an extra 10 to go here because it’s so much better.

I was here once before and they took appointments over walk-​ins. This time, they seemed to just take everyone in the order they arrived. So don’t come on your lunch hour like I did. You may have to wait. I like the Pleasant Hill location better.

There’s no one that works at the front desk and took an hour just to get called in. Would not recommend this place unless you want to wait.

So slow, slower than a soviet system of care. Waited more than 45 minutes, just to get someone to take paperwork. Can’t make appointments for 3 days. Totally unacceptable. Corporate headquarters should shut the place down

They are very slow, wait times are looong. Probably not enough staff in the back room so give it some time.
It seems like one or two people are sticking the needle in the back and they are slow. No sense of urgency or respect to others time.