The Container Store

Great location, great space, great merchandise and great variety. Unfortunately, every single time I try to buy something at this store I have to wait forever in the checkout line.

Someone stole my credit card info and charged 500 dollars worth an hour after the store closed on Wednesday.

I absolutely adore The Container Store…
so many goodies inside that I just had no idea that I needed!
Don’t miss it: their «Contain Yourself» reusable shopping bags, available in two sizes and a great value.
Didn’t give this place 5 Stars since their layout was a bit wonky — perhaps I’m spoiled after shopping exclusively at the San Francisco location for years. I just found it a bit confusing and not easy to navigate through the various departments to find things I needed.
And the staff I encountered were not nearly as friendly or as good at giving great customer service as the SF store — it was acceptable but I found a couple of folks who seemed too busy to ask, «can i help you with anything?», and a couple of folks that couldn’t crack a smile.
Products: YES
Layout: Meh
Customer Service: Disappointing

Upon entering the store I was intrigued by the sheer quantity of containers and the massive amount of possibilities for my organization needs; however, within the first 30 seconds of exploring the products I was kicked out because the lady working there assumed I was not buying anything and was just roaming the store with no purpose or mission. I feel very judged and looked down upon for being an adolescence and am never shopping here again, or at least trying to shop here again. I’m sure if I had not so quickly been denied of my right to browse the selection of containers, my view of this store would be much different, but the poor customer service made me feel threatened and judged. I was furious with the way I was treated there and was very offended upon getting kicked out. I strongly do not recommend shopping here and would suggest the Crates and Barrels across the street for your container needs.

The customer service at the Walnut Creek Container Store is outstanding. I recently ordered an item online and planned to pick it up that same afternoon. But once I placed the order, I saw that it said the item wouldn’t be available until the next day. Bummer! On a whim, I called the store and explained that I was going to be out that direction and asked if there was any chance I could pick up the item that day. Andrew, who answered the phone, was so helpful. He hooked me up with my purchased item. And I was even able to swing by the store without getting out of my car while another customer service representative brought the item to my car. It was just a few days before Christmas, so I really appreciated avoiding the parking madness. Just whisked in and whisked out with my purchase. Thank you!

I had never been to The Container Store up until last year after Black Friday. Never.
«What do I need with a store full of containers,» I asked myself? I had no idea what I had been missing, in terms of organization!
I’m telling you, I’ve never been so organized than after having shopped at this store!
My visit was precipitated due to necessity. I had been stuck at home for a while, and needed to occupy myself — and found that I had a lot of organizing that needed to be done that I had missed when I had been a busy bee.
I saw that my only option was to go to The Container Store. Nothing that I could order online seemed to have the same quality items for a reasonable price, so I had a friend drive me down to the Downtown Walnut Creek store.
When I walked in, I was amazed at the variety of containers that were contained in that big box store!
I’m telling you, I easily spent several hours in there, going over all of the options available to me. Hey, it had been a while since I had been out of the house, remember?: p
After finally selecting my containers for the bedroom and bathroom, I learned that I could sign up to be a Pop Star and receive e-​mailed coupons toward future purchases, simply by entering my e-​mail at the register.
That’s what brought me back to The Container Store one year later; to cash in a coupon that they had sent me.
I’m now planning to go back for my third visit to spend the bonus cash that I received from my second purchase.
Customer service is excellent. The only gripe I have is about the lack of signage for the lines at the front register. They have the option to form two queues for each of the two sets of registers on either side, but they assume that everyone knows to stand in one line to the left.
*Tip: Shop on a weekday evening, as it’s not at all crowded. My first visit was on a Saturday afternoon/​evening, and the store was packed to the gills!

Had a great experience today — super friendly staff who helped me load heavy items into my car (which is much appreciated since I am 7 ½ months preggo) and obviously a great selection of containers, many of which were on sale! More money for me… I mean, baby college fund. ;)

Store itself and its products are great. Getting help with getting something to your car with the extremely limited parking is a nightmare. I live equal distance between the San Jose and walnut creek location I’ll always be going to San Jose from now on

Big store full of things to put your stuff in.
It’s clean, well laid out. Friendly staff.
A bit pricy.
Came here only because they were the only place that carried a very particular waste receptacle that installs on the inside of a cabinet door.
So kudos, Container Store. It cost a few dollars more but it was available.

I just needed a few things from this store, but I was never even greeted the whole time I was there, so I just left empty handed. That was my first and last time entering that store.

Not really necessary to review this place, we all know what they do. Sure is handy though. I like the little stuff they have near the cash register. I found a tape measure! :)

I am appalled and disgusted by some of the customer service here, if you are looking for a box to store your comic books this is NOT the place to go. As I sit outside I am still distressed by my awful experience at this shop. Very dissapointed

It’s the container store; what more can you say. My wife has one of everything in that place. They have a huge selection of anything that could hold anything. The staff is always helpful and friendly. The Elfa department is fantastic. (Wait for the sales on Elfa.)

Let me tell you, I LOVE the container store but I’d rather travel all the way to the one in San Francisco just so I can actually get real customer service.
I walked into the store this morning with my auntie and her two children. She had to purchase another attachment for her closet so I chose to wander around the store with the children to look for some drawer organisers and a little swivel container for hair ties, Bobby pins, etc. I searched for a good 15 minutes trying to locate the swivel container I was searching for but had trouble. I spent another 5 minutes trying to locate someone who worked there. As soon as I approached her I tried asking her for help to locate the item but her response? «I’m busy right now.» With no intention of finding someone else who would be able to help me. I then spent another 5 minutes locating another person who works there, I approached her seeking help. Same thing happened. «I’m busy.»
I wasn’t able to catch the other persons name. But, Charlotta was one of the rudest workers I’ve ever met. Walnut creek container store will now be remembered as the one with the rude workers and as my 4 year old cousin would say, «the mean lady.» If you don’t want to help customers Charlotta, you should look into finding another job.

Literally everything you can or will ever need for your home is right here at the Container Store. We have redone closets and drawers and needed a method of organization that would work for us. When we came to the Container Store, we were almost overwhelmed at the vast selection of items that were available. They have a section in the store for every single part of your home. So many colors, styles, and shapes to choose from! I guess that, if anything, the prices are a little high than what you may find at Bed Bath and Beyond, but everything is made well and should last you in the long run. Shop smart! Buy what will last so you don’t have to keep replacing.

What else would you expect? Always in great locations, a huge corner one though I have to say it’s probably the smaller of the Bellevue or Portland one.
It’s the Christmas season out in full force when not just the storage containers come with red lids but even one for the wreath! they think of everything…
the office stuff I think is more spacious, on the right side. Washrooms clean too.
ended up buying these gadgets to keep your charging cords more organized, as well as TV cables off the floor, goes right on the walls instead. For me, a heckuva lot easier time to vacuum.

Other than being a little pricey, I’m a fan of this store. It feeds my compulsion to stay organized all while motivating me to do regular clutter checks. I’m not sure if I should be proud that my bathroom drawers are picture perfect because of all the cute organizers I bought??? Maybe I should be embarrassed that I spent a Saturday night cleaning out my cabinets??? Nah, it was worth it! Thanks, Container Store!!!

We all have a lot of stuff, and some more than others. Coming here is step one to getting everything all together. If you’re looking for holders, drawers, dividers, boxes, bins, jars, tubs or caddies, as well as a shelf to eventually put all if that on, your shopping experience will be both lengthy and productive. Their email club offers regular discounts, which helps to knock a few bucks off items that are good quality but are a bit more expensive. It is also a good place for packing and shipping boxes, if you buy and sell on eBay as I do.
Though I don’t mind spending on Elfa and Metro shelves. Put together properly, they are stylish and indestructible.

***This is a nice Container Store with a great selection of reasonably priced travel items including great cases to keep your toiletries organized and many different carry-​on acceptable liquid, gel and medicine containers; service was very pleasant and the store was clean and organized***
This Container Store is located in an upscale shopping plaza; there are a few parking structures in the area (I went to a pay parking structure, but there might be some parking structures here that are free).

If you’re hardcore OCD and want to have all of your shoes in clear plastic shoeboxes or if you get off on the thought of all of your spices lined up perfectly in a dedicated spice rack, then the Container Store will probably stimulate your organizational porn wet dreams and have you feeling good vibrations all day long.
We just bought a Lego organizational system which turned my wife on immensely. My 4 year old, on the other end, only got mildly enthused about the colored plastic bins but got promptly pissed off when he realized those bins were empty and it was his job to take his Legos and put them in aforementioned bins. Aaaahhh, the joys of parenthood!