The Glass Guru of Concord

Here’s the deal. First, this business is closed and I think I know why. Keep in mind this procedure might work on about 75% of your windows. If it does work, it will leave a rusty red color on the inside seal. If you go to sell your home an inspector will flag the windows as being defective but Glass Guru will not honor the guarantee and replace the window glass at half the cost.

DO NOT DO BUSINESS WITH THESE PEOPLE!!!
I am so disappointed with this company. I had scheduled to get a custom doggy door built into a glass frame for my rear sliding doors. I had an installer come in take the measurements, provide the cost of the job, and also charge my credit card for half up front. The company or a guy named Jay who I spoke to told me the job would take 10 days max to complete. It has been over 4 weeks now that I have paid half for the job and yet nothing has been done. All of a sudden I can’t get in touch with anyone at their number, no one calls back, I have no idea when this door will be completed, or even if it ever will. I am going to have to call an attorney and see what my options are to recuperate my initial half up front fee. This is not a way to do business! I can’t warn you enough about doing business with this company!

This man stole our money. He made a lot of promises but never completed the work. After several botched attempts to «fix» the problems they created, he stopped calling us back completely. Please do not give him your business. I’m still waiting for a call back.

So far it’s been ok.

I had a great experience with Glass Guru. I called them out to diagnose what I thought was a broken seal on my dual-​paned window. It’s a big expense so I wasn’t too excited about having to replace it. But guess what? I actually got an honest and knowledgeable assessment from Glass Guru. Ultimately, they told me I could probably wait a bit. Imagine that?! It’s all to rare these days to get a real, honest assessment so I was appreciative. Glass Guru will definitely be my choice for all my future glass work. By the way, I was a bit wary because I read some poor reviews on this site, but that was not my experience at all. The office manager (Jay) was very efficient and helpful — explaining the whole process before they came out. And the service professional on site (David) was really good as well. Will definitely come back to them. Apparently they are under new management so the new crew is not the same one who was getting poor reviews. Like I said, my experience was very very different than what I read on Unilocal from several months ago.

Jay at the glass guru has been really great to work with. They really know their glass and how to do their job and are really timely about it. They really are the only ones who are certified for moisture removal in the Bay area.

Anyone considering using the glass guru should also read the hidden reviews (see link at the bottom of the page)) for another 8 one star reviews. I sure wish I had.
I met with the owner of the glass guru about replacing a large slider door with a dog door insert. The existing door was fine but we wanted the security of a dog door in the slider. The glass guru explained the door could be fabricated and installed within 10 days. I was very interested in having the work done before we left on on an extender trip in 3 weeks. Promises make, down payment collected for $ 750. Total price quoted was approximately $ 1,500. Not a cheap door.
Ten days later, uh, no return phone call and we start calling. Messages left, messages left, and you know the drill. Finally 2.5 weeks later, and discussions with lots of team members, a staff person calls and says the door has been done for a while but they are swamped with bigger jobs so they may be out sometime next week. Of course we off to the family wedding accross the company. We arranged for someone to come to the house within «24 hours» of the glass guru calling to say he was ready to drop by and install the door… a full month after the first deposit was accepted. Oh and don’t forget a check for the balance.
Door installed and behold, the door is impossible to open! I really have to put my shoulder to it. Dialing for the glass guru round 12! This has been going on for 2 weeks so I suppose it’s still very early in the guru process. Finally, an appointment made, I take a half day off work, glass guru set to arrive between 3 and 5 pm… Glass guru cancels at 4:05. Of course. The glass guru says” we aren’t going to make it today and if you want me to come out next week, call next week to schedule. Oh and you’ll have to pay for a service call.” I asked to make the appt now, but no, call next week. Why do I feel like I’m banging my head against the wall?
Read the other reviews, the glass guru does not stand by his word or his work.

What do I need to do to get a call back from this company??? I have left a couple messages and filled out the online info in the last week and have heard NOTHING. Very disappointed.

I had two dual pane windows that needed replacement; one was small and the other was very large. When Jeff, the owner, stopped by to give me an estimate, he immediately told me the large window was a Milgard unit and that Milgard would replace it for free. The small window was by another vendor that went out of business. Jeff replaced the small window.
I was very impressed with Jeff’s honesty, he could have replace the Milgard window (I did not know it was a Milgard) and charged me big bucks… but he did not. Jeff has a great personality too. It was nice working with him on my window problems.

Need to install some mirrors for my dine in room
Called and the owner Jeff came
He gave me a great deal compare with the quote that I got from local
American glasses
Next day the installers came and installed it for me
Great service

I used the Glass Guru to replace some glass to make the windows more soundproof. The customer service is seriously lacking. With the exception of my last phone contact with them, they never got back to me when they said they would and I had to keep calling them to find out what was happening with the project. The guys who finally installed the glass were friendly but very sloppy. They left trash everywhere as well as a nice dirty handprint on my bathroom wall. Since the install I have not heard from Jeff, the owner, to check in and see how things went or to find out if I was satisfied with everything. One reason he may not be calling is that the product he sold me doesn’t live up to his sales pitch and despite spending $ 2000 on double laminate windows I can still hear my noisy neighbors. I can’t recommend the company or the product.

So thoughtful — they are so busy they couldn’t take on my rush project. But Dawn listened to what I needed, made a careful recommendation, and gave me a direct cell phone to a great company. She didn’t have to take the time to do that, but now we’re going to hit our dates!
Thank you, Dawn!

I call a couple companies to repair a Glass after I got a couple estimates I find out jeff is reasonable guy I recommend Jeff for any window repair you need we highly recommend this company

I am so glad I was introduced to Jeff, the owner of The Glass Gury, by another wonderful person I am working with — Tirso de Umbago from Castle Rock inspections. I am a real estate agent and interact with people in construction industry all the time. It is no secret that a lot of them lack professionalism. Jeff was a breath of fresh air. He called 30 minutes prior to our appointment, came in at agreed up upon time, was efficient and extremely knowledgeable. He provided a multitude of options for our project from most cost effective to extravagant. He was straightforward and shared a lot of valuable insights about some of the industry questionable practices and ways to make better decisions for my clients. He spent 40 minutes with me explaining every little detail without a guarantee of getting the business (he unequivocally would had I been the home owner!). I can’t recommend him enough and look forward to working with him in the future.

This is my first Unilocal review ever. I never wanted to write one, but now I feel compelled.
I first contacted this company due to the great Unilocal reviews. I was very happy with a quick phone call back to me for a vandalized single window pane roughly two feet by three feet.
The owner of the company, Jeff, came out to my place to take the measurements and give me my estimate. He seemed very friendly and able to answer all of my questions regarding the process. I provided him with a fifty percent payment ($ 90) up front. The next day I received a phone call from the company’s office manager to set up an installation appointment.
My appointment window was between 8am and noon two Fridays ago. The installer never called, so at noon I call the office only to have the office manager tell me that their installers are behind and won’t be able to make it in that day (at least at a point where my installation would be finished by 3pm). We reschedule for the following Monday between 4pm-​6pm.
I had to leave work early, using my own accrued time off and changing my commute pattern which ends up costing me more time and money (driving as opposed to BART) on the day of the appointment to get home by the appointment window. I receive a phone call that day from the office manager telling me that they had no installers in that day, and we would have to reschedule for the (then) day after tomorrow (Wednesday).
I again have to repeat my work commute alteration and burning personal time off for that Wednesday appointment. The installer shows up, only to immediately state that the glass is the incorrect type of glass. He could easily tell that my window was slightly tinted, and the work order states that the glass is clear. He offered to install the window, but informed me that it would look very off from the rest of the windows. I agreed. He said that he would inform his office.
I wait the next day for a call from the office for a reschedule. No call that next day (Thursday). I call them on Friday (four days ago) to wonder what was going on with my order. The office manager says that the window would have to be special ordered from the manufacturer (they hadn’t even ordered the new pane yet) and that Wednesday (tomorrow) would be the earliest they could get it in.
At this point, I refused to just let myself get victimized by this company and stated my frustration thus far with the situation. The office manager called me back a few minutes later to say that the glass would actually be in on Monday. We set my installation up for today between, as always, 4pm-​6pm, with me requiring to once again burn my own accrued time off. I receive a call from an installer today saying that he can’t find my address on his GPS. In my mind I’m saying, «I know where this is going…»
I spell out my street name for him, including which city and zip code. He says he will call me back in a bit. He calls back to say that his GPS isn’t working and to tell him the directions. I give him the directions and wait for his arrival. Thirty to forty minutes later, he calls me to say that his car broke down on the freeway and it was towed. He said that the owner, Jeff, wanted him to call me to explain the situation since I’ve been jerked around a few times already. I asked how I could get a hold of Jeff (since this mechanical breakdown isn’t the installer’s fault) because I want this stupid window fixed. The installer did not provide me any contact information for Jeff other than the office line. Jeff was apparently too busy to call me himself at this time. My inference, not the installers.
I left a very direct message on the company machine requesting my initial deposit of $ 90 back because waiting over two weeks through multiple cancelled appointments that cost me time and money to keep on my end is ridiculous. We will see how this goes.
I feel that this poor level of service was due to the fact that I only require a single glass window pane that in total costs less than $ 200. Perhaps their quality of service as seen through Unilocal ratings and testimonials only applies to those customers generating a higher profit margin for the company…

I was in need of my sliding screen door to be replaced. After wasting a trip to Home Depot, I was referred to the glass guru by a friend who had just recently had similar work done by him. They were pleased in how professional he was, and the quality of the work he performed in a timely manner.
I met with Jeff, the owner, who informed me that I wouldn’t have to replace my whole screen door, but simply replace the screening itself. Not only did this save me a ton of money, but it assured me that there are honest people in this world not looking to take advantage of the situation.
Jeff took my screen door that day and had it repaired in a timely matter. I got my screen door back, and it looked like it was brand new.
I would definitely recommend Jeff (the glass guru) for any of my window needs in the future, and will be referring him to my friends and family. Thanks Guru!

I am a Realtor and I recommended the Glass Guru for a listing I was the selling agent for. I got them through my window cleaner who is wonderful.
We needed to replace 2 window doors because the seal was broken between the panes. First they ordered the wrong sizes so it was delayed, then someone broke it on the way over so we had to reschedule again. Finally on the day before my first open house I found it still not done and it was because there wasnt enough people to get it done. I had to escalate this finally to the boss and he finally sent out someone on the same day as my open house to get it fixed. It was a ridiculously long process and I hope it’s not the norm.

Very impressive customer service, care for details, and providing the right choices and options.

Glass Guru of contra costa county in Concord city help me replaced 17 damaged window glass plus one for treatment and installed a shower enclosure .
The job was perfectly done in terms of time and quality. Their price is the lowest of all my other quotes, their job and service is excellent !
The boss Jeff played a key role in the whole process. He is a very nice person with a warm heart, willing to serve customers. He is very honest and responsible, always keep his promises, actually he always did beyond what he said. By the way, as a customer I always can reach him on his cellular phone from the beginning to the end of the job. Also, the young installer Alex works very hard and efficient.
I highly recommend Glass Guru in Concord. If I have another window project, Glass Guru in Concord is definitely my first and only choice!
Jim at Antioch, CA

The Glass Guru saved me thousands of dollars and I HIGHLY recommend their services. My wife and I noticed that our double pane windows were becoming cloudy and difficult to see through so we thought that we would have to replace the windows. We started to get window quotes only to find out that we’d have to spend thousands of dollars to replace them all. Then, we found Jeff Moraes /​Glass Guru — one of the most professional, knowledgeable service providers we have ever worked with. Jeff came out and immediately assessed that our windows could be restored and did not have to be replaced. Jeff’s team came out and completed the restoration within an hour. The cloudiness was gone within a week and it has never come back. Thank you Glass Guru! Everyone should have their windows restored by The Glass Guru instead of having them replaced…