Umpqua Bank

I have been with umpqua bank going on 6 years now. I credit my great experience with Bank to associates in the stores and the bank Manger Susan. The experience at this bank is comftable as everyone knows your name which give it the small bank experience I’m looking for.

I would not recommend this bank to anyone. Their online experience is clunky, inefficient and very outdated while their navigation is steeped in their vernacular and frustrating to figure out. Calls to your local office are met with apologies and zero production. 5 phone calls over 3 months and my problem was never addressed, much less resolved. If only I could spend «sorry», I would be a rich man.
Finally closed my accounts and moved on.

If I could give them 0 or half a star I would. Had a great experience with Sonoma bank before Umpqua took over. Pathetic service overall

THEY LOST around $ 1100. in CASH I deposited with a human teller.
THEY LOST IT! After it posted to my account they took the deposit off my balance with no explanation of notice. Later after I spent hours getting to the bottom of it they explained they thought it went into the wrong account and the discussion went in circles for days with no end. They are good at telling stories, bad at math.
$ 1100 CASH of mine GONE INSIDE THE BANK.
Where are the video cameras? Even 7 – 11 has video cameras on their cash drawers.
Absurd. I’m moving to another bank.

If I could give negative stars I would. Take your money elsewhere, some place that doesn’t charge a fee for everything. Fees for statements, fees for copies of statements because they need to be «researched», fees for depositing too much cash in a month, fees for a new debit card, Fees galore! Plus having one financial adviser for all of the East bay area is pretty bad, Chase and other banks have them at almost all, if not most locations whom you can meet with almost instantly. A call back? Really how concerned are you about my finances if you need a call back to talk to someone about your own money and investments. Also hours are terrible, no weekend hours anywhere in the bay area? A small bank that doubles in size can’t keep the same quality no matter how hard it claims to. Technology here is in the dinosaurs age, they cant even image checks to a clients online statements. How do you balance your books if you cant even see the checks you wrote? I will never use this bank again, or recommend it to a soul. You are better off keeping your money under the mattress then leaving in this place. Don’t drink the kool aid here!

Definitely a refreshing change from the large banks in the area. Always have a positive experience both with the bank and with the Walnut Creek office. Moved my mortgage over from the stagecoach bank and it couldn’t have been a smoother transaction.