Vici

Ok so here’s the deal. They don’t allow you to use a gift card for certain promo’s. Their logic…“promos can only be used with visa, mc or amex-​no store credit”. That’s just like me walking into nordstrom and shopping the sales and nordstrom won’t allow me to use my gift card to be eligible for the sales.
Do yourself a favor ladies. Go to Nordstrom. They have a fabulous return policy and unparalleled customer service.
This little place not only has «cheap» clothing, their customer service is worse than anything I have ever experienced.
I am not alone here. Read the reviews. The owner stands behind her insane business practices like they’re law’s. I’m kind of embarrassed for her.

Can’t believe I never knew of this boutique until recently! It’s a cute boutique with a wide selection of jeans, pants, shirts, you name it. I enjoy viewing their instagram to get inspiration on how to combine different pieces. Their website has a lot to choose from :)

Pretty happy that there’s a location in SoCal and NorCal too! I love how cute and affordable the clothes are. I love following their Instagram to stay updated! Definitely impressed by this little boutique

So obsessed with VICI! The moment I walked in I felt immediately welcomed by their amazing customer service and clothing and accessory collection! This is my new «go-​to» boutique for any and every occasion! I already told my girlfriends that we are taking a trip here together. Thanks VICI for a wardrobe upgrade! ;)

Just found this boutique for the first time, and I’m so glad I did! It’s very trendy and has a lot to offer :) I will definitely come back for different occasions! Such a cute boutique.

My mom loves this store!!! It’s the greatest boutique she’s ever been to. The selection is awesome and the staff is even better

Sandy and Lauren were so helpful! Their black jeggings fit me so well. They have so many chic clothes

Vici is life !!! Love this boutique !!! Clothes you can’t find anywhere else !!! Great quality too !!! Really recommend !

Love this boutique and the sales associates are so friendly and sweet! I know I’m going to be coming back a lot

Loving the variety of spring clothes here. If you want cute dresses and rompers or any clothing at all… This is your boutique !

My sister and my mom love this store! A good friend of mine recommended it to me, and I showed my sister and my mom the store’s instagram, and they fell in love! Given that my mom works a desk job, it’s important for her to look presentable on a day to day basis, and this store lets her do that while still looking fashionable! My sister has always had a love for fashion, and whether that mean dressing up to go out with friends or just looking cute and casual for a day out shopping, this store has all of those options and more! The customer service here is so wonderful and helpful as well!

All of the clothes are of great quality and the boutique is super cute! Not only do they have pants but they offer shoes, accessories, blouses, rompers and all of them are so chic! I can’t wait for the new store to come out!

After placing an order online, I realized I forgot to enter the promo code which was the reason for my online purchase to begin with. I tried sverual of them and found that i was mistyping it when i finally emailed them about it. I asked if it was possible to please apply the promo code, and they told me they couldn’t and it was too late.
Totally lazy on their part. I have bought 2 tops from them which came promptly (without the discount code) and not worth in my opinion $ 38. I now have shirts that are too small, not to mention one has a hole. I emailed them and was told that they would send me a black M as a replacement for the damaged shirt and the M white would have to be «if they have it still when they receive my shipment».
I am saving all my emails and interaction with them as i have seen now with reviews that their customer service is terrible. i sincerely hope i still get the M shirt as promised not to mention at least store credit or the M white. We shall see! I am definitely not buying from them again and will maybe just have to eat the gift card there if thats in fact what i get.
*****In response: was a pleasant conversation, and she was very helpful, but in the past I have not had good interaction. I was disappointed by the lack of understanding for the promo code. My interaction with the web Cordinator was fine and she was extremely helpful. Make that known

The most trend setting, quality clothing store at great prices. Great customer service. Must check this place out!

I absolutely love this store. They pick the cutest clothes to sell. I just received my order from their stylist grab and I absolutely love every piece they choose for me and each piece was 5 $!! As a customer… I think this was such a great idea and such a way to value your customers!

After seeing my hair dressor with a very cute pair of fringed hemline jeans that came from this store I had to check this place out. I had never even heard of it and it is kind of in a horrible location because it is hidden inside of a big building. If you have never heard of this store then you would not know it exists.
The store is small but dangerous. Dangerous because I was in serious need of pants, jeans and some winter attire and I found everything here. They had the most beautiful, unique shawls. Their prices were reasonable but the one thing I found odd is everything I picked up was $ 58 in the store. I even found a pair of jeans that fit well and I have a very hard time finding jeans. I found two pairs of pants and they were the first ones I tried on. Usually I have to try on 20 pairs to find a pair that fit. Oh and another good thing their pants don’t need hemming. I am only 4’10 and the pants hit at the perfect spot. My hair dresser is very tall and the jeans were the right length on her too. I’m not sure how that even works but their pants seem to fit short and tall. They had a lot of glittery clothes too which I am not loving but maybe it was for the holidays. They said they get new stuff in daily. I hope they keep this store around! The quality of the clothes feel pretty good too. Their sweaters are soft and thick. My only complaint is their smalls were picked over on some items. Everyone in the store was helpful with finding me the sizes I needed.

Customer Service was absolutely HORRIBLE!
My GF is in love with VICI. Great clothing but I will never order again from this store. I purchase a huge order from their Website on Dec. 3. I purchased the Blush Pipers. I am pretty good and reading everything on the website before ordering. I did not SEE the «BLUSH and WHITE pipers are on preorder for late December– early January.» I could have missed it, but I really don’t recall seeing that. Here is where the issue lies. I call the store Ded 14 to just to ask If I need ID or anything to pick up my order. The lady on the phone told me all I need to do is come in and give a First and Last name. I then ask is my order ready for Pick up today. She then said we have every item except the BLUSH PIPERS. So I ask when will they be coming in — she SPECIFICALLY told me the end of this week, to call on Monday and my order will be ready. It is now Dec 21– I call and the MOD tells me that they will not get the pants in until late Dec or January. I then explained to her I was told my order would be ready today, She kept cutting me off everytime i spoke and then basically said — I don’t know where you are getting that information from the Website says PRE_​ORDER, so basically calling me a LIAR. I then replied this is very frustrating and thanks for even letting me talk and she said no Problem have a good day.
I have worked and managed many stores — This was my first experience and will be my last experience. My GF order from their IG maybe 2 – 3 times a week. She was so upset and will no longer be ordering as well. Just sucks that such a great quality /​stylish clothing line is shadowed by its HORRIBLE customer service.
I have read reviews and it seems this is a recurring problem!!!

LOVED my trip to Vici a few weekends ago.
I’m from Southern California where fashionable boutiques at all price points abound. Moving to Northern California, I haven’t found many places to shop besides big chains like Nordstrom’s Rack. But my friend told me about this place and I was super down to try it!
We came in at about 10:30 am on a Saturday. She said it tends to get crazier later in the day so this was a good time to browse. Honestly, it was clothing heaven. I was worried initially because they only go up to large and I run XL sometimes, but I managed to find so many super cute items. I walked away with a taupe draping jacket (softest fur of my life), a high-​necked lavender dress, a really beautiful backless navy dress, and a super soft red white and blue flannel. I could’ve bought more but that was all my wallet could handle at that point.
Everything ran around $ 50 per item, so while I wish I could come here more I think it’ll be more of a once a season type shop. But I absolutely loved my trip here and will definitely be back!!!

Their customer service could not be worse if they tried. In fact, I do think they try. I have had multiple orders be straight forgotten about, or they just gave it away after telling me it was held for me. Then, when I email them about my order, they blame me somehow — even when I copy and resend the original email chain!
My friend had a similar experience when ordering a purse through facebook and then not being able to return it, even though the NEVER DISCLOSED THE POLICY!
These people are awful — I will not be ordering from them again at all! I hope their customer service issues cause them to lose enough business to re-​evaluate. They’ve already lost two just from my friend and me.

Love the style and shopping assistance I received. Trendy clothing with some great must have wardrobe pieces. Tons of tops, stressed jeans, cut offs, blazers, maxi dresses, and overall just fun girls night out clothes! Oh, and did I mention. … Accessories — hats, purses, jewlery and handbags. Awesome-​ness! bring a friend, or two or three. Just don’t walk out with all the same clothes, like me and my bestie do. Ha !