Walnut Creek Car Wash

Horrible job. My car was not cleaned on the inside. When I asked they could use a hand vac to finish the job, he dusted off the front mat and replaced it No apologies no redo nada.

Should have read the review. Basic wash for over $ 28 with such a long line. Maybe a non issue for some but I think I can find a better deal.

Well that was a waste of $ 25. It took an hour for my car to go through the wash and when I got my car back it looked like the inside had barely been done. There is still dirt all over the floor and clearly the dashboard has not been touched at
still looks exactly the same as it did when I handed my car over. Very disappointed and will not be going back.

This place is great! They got some sap off my window that I thought would never come off and made the inside look brand new. Plus, the people are really nice. I highly recommend it! Much better than Autopia.

My car always comes out looking great. All hand wash and everyone is friendly. The wait is long, but I kind of expect it when I see a huge line of cars. Definitely coming back.

Super disappointed. There was still dirt on my dash and the doors had not been vacuumed out. We waited for almost an hour for a poorly washed car. I won’t be back.

I always saw long lines here every single weekend. So it must be good?
Finally thought I’d try it out instead of washing my own car like I usually do. Come to find out, it’s about $ 30 for a standard car wash. Coming on a weekend, I understand it’s primetime which meant I had to wait about 1.5hrs. At this rate, I couldve done the car myself with all this time waiting around.
The car is actually «hand washed» as you can see through the glass windows in the shop. The car gets driven through initial phases where it soaks it and what not and puts soap but then that’s where about 2 people come in. They start scrubbing down the car which was pretty cool. Car was then rinsed and brought outside to hand dry.
The employees were chit chatting and talking with each other. I didn’t really mind that. Finally got my car back about 20min from start to finish of the car wash itself.
Final Impression: After paying nearly $ 30 and waiting 1.5hours, the job they did was ³⁄₅. I can see areas in the car they missed on the dashboard (visible by outlines of dust where they didn’t wipe). You can easily see the streak marks on the windows which I hate. They missed some parts on the wheel where they apply the cleaner/​protectant. So now a quarter of my wheels look odd since it wasn’t applied evenly. In my opinion, I’m better off paying $ 10 for a touchless carwash down the street and wiping/​vacuuming my own car. I can get it down in less time AND I can ensure there wont be any spots missed.

I love coming to get my car wash. They sell this cherry car air freshener for 3 dollars and it is probably the best smelling canister you can put in your car. It really does last 30 days. The price for this place is not bad either for a walnut creek spot and they do a really good job washing and vacuuming your car. I always just eat at wendy’s while I wait for my car to be done.

Was close to this car wash, not my usual Executive Car Wash on N. Main in WC, but I thought I’d give them a try. I can see why they are crowded, they’re cheap — but you get what you pay for. I said complete wash and trim detailing inside and out. I only wanted front mats and rubber rear cargo mat washed and of course thorough vacuuming but my Subaru Forester came out with a filthy cargo mat, rear deck carpet not vacuumed underneath; inside doors still had dust spots and the rear seat full of dog hair. When I pointed out the dog hair I was told to get a pet mat. Funny, but Executive Car Wash has no problem returning my vehicle with clean seats. There’s definitely a communication language barrier and it would help to have someone with better English skills to resolve problems than just the poor harried girl behind the pay counter. I went back to her twice before I threw up my hands and drove off. ‘Nuff said.

Beware — Make sure you get what you paid for. Normally I’m happy with the service and wash, but today they lost a regular customer. I brought my brand new car to get washed and waxed. I wasn’t paying attention when I got into my car and left. After driving for about a minute, I realized I was almost certain they didn’t hand wax my car, which I’d already paid $ 50 bucks for. I turned back around and drove back. They said no one had said they’d forgotten and would do it now for me. I waited and assumed I’d be offered something to compensate me for the inconvenience, but got nothing. Disappointed and annoyed that I almost threw $ 20 down the drain!

I seriously don’t understand what the problem is.
Ppl are complaining about things that don’t even make sense.
The wait is too long? Oh I’m sorry, bc you were late to the line — why don’t you request for the workers to plow your car first to ahead of the line? BS
I find price is reasonable, then again I guess my car isn’t as filthy as the everybody else’s. When I run my car through, it’s up to my expectations .
How can you run your car through the mud and expect for it to be fresh like you just bought it off the lot for 25 dollahs? Makes no damn sense.
The gals there are super helpful and sweet.
They explain step by step about the wash to different prices. (Prob to avoid any issues people may try to squeeze a free wash out of) understandable.
All the girls have always been wonderful.

I moved from Shelton, Connecticut to Walnut Creek and after the drive from coast to coast, my car needed some tender loving care. I drove around Walnut Creek and Concord and saw several car wash. I chose this place because I saw a number of good cars and I figured, the owners of those cars (Lexuses, Mercedeses and Beemers) probably like something from this establishment. I had no regrets. The staff were very nice and polite. Overall, I’m happy with the way they washed my car.

We stopped by on a Sunday morning around 9:00am. The line was very very long. We really needed a car wash for our Toyota Tacoma, and opted to wait.
The young lady working outside at the time was extremely professional and polite. She was awesome! Great customer service. She explained the car wash services to us and said it would be about a 45 minute wait. We waited anyway. Our «large vehicle» wash fee was upwards of $ 30.00.
The inside of the wash station has some cards, snacks, and restrooms for use while you wait. Customer service was great at this point as well. We waited about 40 – 50 minutes or so for the truck. Noticed many luxury vehicles while we were waiting; some nice Audis, Porsche’s, and Mercedes in the line. Obviously people trust the establishment.
Our truck came out much cleaner than it was– absolutely. This is not a post full of complaints that it wasn’t perfectly cleaned in every crack and crevice. However, when we pulled off the lot and parked nearby for shopping, we noticed many edges along the flooring where they didn’t vacuum. Those are the areas that tend to get the dirtiest, so we were disappointed. It seemed maybe the job was rushed. We get that there is a waiting line, but if you’re going to charge over $ 30 for a wash– please please give them their money’s worth. Take an extra minute– just 60 seconds– to make sure you got all the super dirty areas. It’s just being courteous.

Rude staff!!! I needed to stop long enough to get my disabled mother out of the car into a chair on the patio.
Because I was not following the Big guy on the front line finger gesture, he then snubbed me and allowed me to sit in a closed line for 10 minutes. Refused to wait on me. Another employee had to come.
WHAT AN ASS!
There are too many car washes near by that value their customers. If it weren’t for the fact that my mom was already out of the car I would have certainly taken my business 1 mile down the road.
Never again, not me or my family.
Ken D

The staff is polite and they handle it very quickly so you do not have to wait a lot.
Unfortunately, they did not do a good job, both on the outside and inside. I had to finish the job when I got home.
There are several other options in the area, so I am not coming back here.

My car was sitting for over a week and a much needed wash was in order. Only I didn’t have the time, luckily I found this car wash conveniently 5 blocks from where I live.
Located off of north Main street. I pulled in avoiding incoming traffic on main and proceeded to park behind the other cars, there was no signage to tell me what to do.
Saw people waiting on my left, and cars being hand dried on my left as well. I got out of my car and walked into the office and the attendant said «sorry, I will come out and meet you». She asked type of wash and if I wanted to get waxing done (for my car) and I declined. Cost was $ 24 for a hand wash, car vacuum, and hand dry, while I get to catch up on emails, not a bad deal at all I thought.
You drive up to the front of the line, leave car with keys inside, they start vacuuming first, the car is then taken through a manual and auto wash tunnel. See photo I took, car is pulled through this tunnel, but no rotating wash brushes touch the car.
Workers move car out the end, and proceed to dry and then call out the cars make, you show your receipt and off you go. Took me 25 mins start to finish! I’ll be back!

Pretty disappointing. Overall, my car came out pretty clean — but they missed some EASY stuff — spots all over the rear view mirror and windshield — the mirror hadn’t even been wiped down.
A shame since the rest o the car looked nice, and they did it in record time. IDK If I would come back other than the speed

This place used to be the best car wash place in the area, but this place has just gone down to the dumps. Their prices have gone up as the service gets worse.
My last two visits I thought maybe it was a bad day but today is the 3^rd time in a row over a year’s time.
Today when I got my car I opened the back seat area and it wasn’t even vacuumed. There was popcorn and all my kids goldfish. I had them go back and redo and then had them clean out my cups holders. The biggest issue is they didn’t use a vacuum they use the blower and after blowing all the stuff around now my dashboard is completely covered with dust and particles.
Lastly in had to point out the 5 areas where bird poop was still on my car
Never going back again… it’s a shame
Good luck WCCW

This place used to do a great job. I’m rather pissed with my $ 70 hand wax and wash. I’ll never go there again. This place has become a joke.

Interesting encounter with Mariah (sp?)
«Hey how’s it going? Do you offer a military discount ?»
«are you active duty?»
«no I’m a veteran»
«We only offer for active duty»
«Interesting why is that?»
«Bc they’re serving our country»
Uhhhh then what does it means to BE A MILITARY VETERAN.
It’s your prerogative to offer a discount to who you want — but the snideness in her «uh Bc they’re serving our country» as if I didn’t was completely insulting.
Now for the wash…
for $ 24 + tip — I got to my car and the interior doors we’re still very dirty. I asked the man and he told me to «talk to my boss. We only vacuum, do the dash and windows.» Then what is the 24 going to??? It’s not even hand wash — it goes through a machine.
I will NEVER come here again, and yes I would like to be contacted my management. I am incredibly disappointed in the service