Wireless Wizards

Had problems with my phone charging. Rocky, I believe that was his name, was very friendly and helpful. I left my phone at the store to get repaired and in 1 ½ hours he contacted me to say it was fixed and ready to pick up. Very pleased with the service Rocky provided. Excellent employee and service.

I had the best experience working with Brandon and Josue. They were so friendly and efficient. The Apple server was down so there were some difficulties that were beyond their control but they were still so apologetic and made sure I was taken care of. Love that I left AT&T and dealt with helpful people. FINALLY!!!

Holy Crud. I go in and tell these guys my issue and they set my phone down and say I need a «Hard Reset» then walk away. So I go home and call the service desk and they walk me through a «Hard Reset» and it wipes my phone clean. I mean everything is gone that wasn’t on my SD card. So I go through all the motions and then the problem comes right back. Every call in or out answers with speaker phone. So my ear has been blown out a few times. I call the help desk and they say «You need to get a new phone this is a software issue go to the store and show them the email.» I go back and the guys in there are staring past me looking out the window and just doing the «Uh-​Hu» thing and then take my phone in the back. The guy comes out and says «you need a «hard reset». I already did that and they said that the email I got from them would tell you what to do. Their «hard reset» is different and that what is whats needed. Sorry but I was told that I would get my phone replaced cause it is a software issue. Then he says «our hard reset is different» while staring out the window with is arms crossed. I got my phone back and called sprint back and turned in a complaint. These guys don’t care and are more worried about what is passing the store than what is paying their paychecks. Do yourself a favor and go to a different store.

OH MY GOD!
i dont even know why this sprint store exists… and how deceitful, it says sprint on the banner NOT wireless wizards. if i saw wireless wizard i would have laughed and went somewhere else. all i know is that they are a 3^rd party store and there is nothing wizardly about this place. i walked in, waited 30 mins to pay my bill then when it was my turn, the guy goes, our computers are down. YOU COULDNT ANNOUNCE THAT WHEN YOUR CUSTOMERS CAME IN YOU SENSELESS (bleep)?
they also charge you 7 whole dollars to pay in cash… it used to be you are charged for paying it with a card…
i kind of want to bring my dog here so she can lay her feces @ their front door. Give them some stink right back.

Do NOT go into this Sprint Store! They are the worst! The one in Pleasanton is the best! I went in on a Wednesday to get the new 3D Evo and they didn’t have the phone there, of course. So they supposedly overnighted my phone, and I was promised by 2 people that it would be in the next day by 11:00 a.m.
Fortunately, I called before driving there. The phone did not arrive the next day. The guy explained that the girl who ordered my phone for me was new. He guaranteed that it would be in by Friday morning. Again, I called before going. The lady who sold me the phone answered and said that she would call me back within a few minutes since they had just received their shipment.
2 hours later, after no call back, I called again. The manager told me that now the phone wouldn’t be in until Monday. Are you kidding me?! Overnight turned into 5 days. Now I am trying to cancel my order so that I can go into the Pleasanton store since they DO have the phone in stock, but I’m being told that in order to cancel my order, they first have to receive the phone and return it. He said, «So, you can probably go into another Sprint store by next Wednesday and get your new phone.» Are you kidding me?! If I wanted to wait a week, I would’ve…
Then, he started blaming the whole thing on UPS.
The employees there really have no idea what they are doing! What a waste of my time! You’re better off driving to another Sprint Store.

Technological advances are advancing far to fast for me. I grew up in the computer age and age is taking it’s toll.
One morning my EVO was blank. No more shinning sun telling me the temperature. No more clock.
Email app, where are you? Did I get a message from one of my Unilocal friends?
Hello? Text message app? Did my favorite uncle text me a silly picture of himself?
Hey?! That’s not a picture of my darling baby and husband. I don’t recognize those flowers.
I handed over my phone to the Wireless Wizards who wizardly put it all back. Maybe not in the same order but there it all was.
They didn’t have a car/​wall charger. Otherwise I would have bought one.
Thanks Wireless Wizards. Now where’s that long lost Unilocal app? Oh there it is! Checking In!

Horrible place! Unprofessional and have no idea what they are doing!

Unreliable Service,
My second time buying from here. First time in 2008 I bought a phone and I was told I would get a credit or rebate back to my account. It took the Sprint 800 customer service rep 3 way conference call to get that pushed through after a few months.
Just recently I walked in to get an HTC Evo phone and asked if I could get it by Friday. The manager Eric said, «no problem he’ll get by Friday as long as you order by Thursday.» I made my payment and he was supposed to call me back after the payment was processed. No phone call and he was off on Thursday. So I spoke with Greg early Thursday morning who said he will call Eric and that he will call me back. 2:00 pm roles by and no phone call, so I have to call again and order it over night to get it by Friday. Friday comes by, well you could of guess what happened. Not delivered, expected delivery… Tuesday 3 day UPS.
Beware of the over promise cliché. They quite frankly can’t delivered.

Obviously, I’m writing this review based on my own experience, but after reading the other reviews posted, I thought it was warrented. I was dreading having to bring my improperly-​working phone to this location, however it beat the alternative of having to drive to Emeryville (where I had just spent two days trying to get this replacement; different review for them).
Anyway, I stopped in around 10am, and with a few people ahead of me, the clerk politely asked my problem and took my phone to the tech in back. He politely asisted other customers, and after 5 – 10 minutes I asked when the tech would be able to look at it. He told me it would be just a few minutes, and a few minutes later he handed my fixed phone to me and said thank you.

This store is the reason Unilocal needs to offer a ZERO STAR rating level. This is NOT — NOT NOT NOT — a real Sprint store, despite the signage, and the staff here are not trained or well versed in the Sprint phones they sell.
I have been in here a few times looking for accessories or asking questions about phones. Specifically, when I bought my HTC Touch Pro, I went here first to find out about it. I was surprised that the phone was nearly $ 100 more than the Sprint online price. My previous experience at Sprint stores in other parts of the country are that their prices are the same as online prices.
Also, the prices on the accessories are about $ 10 more than the online prices and real Sprint store prices.
But back to my phone investigation experience, the sales rep I talked to did not know anything about my phone. In fact, he said there was an Android version of the phone available from Sprint. This turned out not to be true in any way. When I called him on it, he said I’d have to remove Windows Mobile myself and add Android, which was what he meant. In addition, he said a standard USB cable would be able to provide a data and charging connection to my phone. This is also incorrect and, were I to use a regular USB cable, I would risk severely damaging or destroying my phone.
Buy your Sprint phones from the online site or a real Spring store. This is a place that any savvy phone buyer needs to avoid like the clap.

Buyer beware!
Went it to get a replacement track ball for my Blackberry. Guy said it would be $ 35! I told him that I could replace it myself if I could just buy it from him. I saw them for $ 4.99 online. He said he couldn’t just sell it to me and would have to charge the $ 35. Not to mention, a REAL Sprint store told me they’d give me the track ball for free it just wasn’t in stock. Will get it next week for FREE!!!
MUST NOT BE A REAL SPRINT STORE!!!

Now that I’m hopefully done dealing with this company, I can feel comfortable in writing the review. I bought a phone here and the guys in the store were pretty helpful and friendly. I didn’t notice them ignoring customers while I was in the store. Maybe they were a bit inefficient and so if they were already helping someone else, the wait could be unreasonably long.
Anyway, they had promised me some things that they did not deliver on. That is not cool in my book.

I would prefer to give this so called business zero stars. Initially I thought this was a real Sprint store. The sign says Sprint and not Wireless Wizards so they mislead you there. I stopped by a few times. Each time I walked out because I thought they were busy because there was always a line of people. I pretty much gave up. Then my husband tried to find a battery for his phone and the store manager or owner ignored him. He was friendly to other people. He ended up purchasing a new battery because he was having problems with his phone. The new battery was not the solution to the problem so he went back to see if they could fix his phone. They told him he needs a new charger so he bought one. Neither of these «fixes» were right so he decided to return the battery and charger. It took about 30 to 40 minutes to get someone to help because there was only one salesperson available. In addition, because my husband paid with cash they could not give him a refund because they did not have cash on hand. So he has to go back when they do have cash. I just can’t believe such a business exists. They could potentially make more money if they offered quicker service and were more attentive and had people that knew what they were doing. Extremely bad experience and do not recommend anyone waste their time unless they have a couple hours to spare.