Enterprise Rent-A-Car

I’m normally an Avis car rental person, this is due to my old work use Avis… recently had an accident with some idiot backed into my car door… Due to the accident I had to rent a car, so went with Enterprise and let me tell you… they are Great!!!
When j stop by to pick up the rental they had no more cars so they just upgraded me to a really nice car… one I wished I can keep forever… unfortunately it has a flat tire so I hade to take it back… they have me a car which is mid class or something which is what I should get under ins. However, my family is coming to town n I needed a bigger car… The guy «Dave» I think not 100% sure was very nice and he upgraded me to a big van for no additional price… yes it is a van so no stylish but it did it job… side note the lady that helped me first day was very nice and helpful too, don’t know her name but heard she was new there…

Courteous staff, but the wait is too long! I waited 3hours to get a rental car. Maybe because it’s Monday morning, but still

Cynthia is the gal who took care of me, she and all the service staff were very helpful and nice. Even though the place was getting packed by the minute, they were calm and courteous to everyone, they know exactly what they are doing and all seem to work very well together! It did take a long time to process the paperwork and I did have to come back to trade my rental, only because I felt the insurance of the party that hit my brand new car, needed to upgrade my rental to something equivalent to my brand new car, and thankfully they did.
Cynthia once again helped me and I was in and out of there in no time. I walked out of there a very happy customer.

I have no complaints about the staff or the car. Staff was courteous. Pick up & drop of were on time. Car was available and clean.
My complaint is about a questionable business practice utilized by Enterprise to get as much money out of the customer & insurance companies as possible.
I was having my car repaired and my insurance set me up for a rental here with a $ 30/​day allowance. To maximize their profits, the Enterprise employee picked a car that was as close to the rental allowance as possible. In my case, the rental allowance was $ 30/​day and they selected a vehicle that was $ 27.99/day. This seems reasonable & I would’ve done the same thing if I had been given a choice. Here’s the problem: Getting $ 27.99/day isn’t enough for Enterprise when they know you have $ 30/​day to spend, so they have their employees take it a step further by crossing out the pre-​printed amount of $ 27.99/day on the receipt. Then they hand-​write the new rate of $ 30/​day which happens to be the maximum amount that they can bill my insurance.
The end result is that the customer has to pay for all of the taxes and fees out of their own pocket, when the $ 30/​day originally would’ve been enough to cover the cost of the rental AND most of the fees/​taxes.
In my case, I ended up having to pay about $ 3.70 out of pocket for each day that I had the vehicle. It doesn’t sound like a big deal, but if you’re having an extensive repair done, it starts to add up. In the long run, the insurance companies also end up paying more and that cost is passed onto all consumers in the form of higher premiums.

Very friendly, had no problems getting my car on time and no issues when returning it.

The worst Enterprise ever– worth half a star. When we went to pick up our TRANSIT 12 passenger VAN, they gave us a dirty Chevrolet van that smelled like WET DOG. Never again. Oh, and the Enterprise on Citrus is crap too. After getting a reservation BY E-​MAIL, they call us 5 minutes after, to tell us that there really was no van available. CRAP SERVICE.

Super nice and fast, no problem at all, Thanks!

Good service, and nice rental car.
Came here to rent a car for a week, got a Jeep SUV. The service staff were helpful and nice. It did take a long time to process the paperwork and I had to wait quite some time for the staff to get the car washed and cleaned. The rental rates were competitive and especially the weekly rates.
The car was ok, Jeeps are not well made unless it’s a Wrangler. I got a Jeep Cherokee and it had no power especially when going uphill. Otherwise there were no issues with the car. Returning was fairly easy.

Unfortunately, our company is required to utilize Enterprise for all our rentals. Maybe this is the reason we have such horrible service. The vehicles themselves are just good and clean. However, the running joke in the office is to start the vehicle (s) rental a full day early because Enterprise is consistently 2 – 6 hours late dropping off the rental to us. Sometimes it takes an additional 3 – 4 days for the vehicle to be picked up after the rental so we have to handle additional days of parking passes. The reps never apologize for being extremely late and have stated before that they «will get to us, when they get to us.» I guess they are not worried about the service until contract time roles around again. My personal vehicle rentals have gone about the same, although I used a different location.

They are all very friendly here. The manager, Michael, is very good with people. I went on a very busy Saturday morning and he handled everyone very well, letting us know who was next and what we were waiting on. He juggled everything quite skillfully.
They always have good cars. I got a Nissan Altima and it was equipped with Bluetooth capability so I was able to connect my phone and play music from there. It also had an usb outlet so I was able to charge my phone at the same time.
I also rented a Hyundai Santa Fe recently. It was supposed to be a Rav4 but they didn’t have them. But I think the Hyundai Santa Fe is actually bigger anyway.
They picked me up and Brian was very friendly and talkative during our drive to the office.
I recommend renting from this office.

Was helped out by Ryan today. Awesome customer service and very passionate about his job. He even dropped me off at my house too. Very happy with their service.

They let us reserve a car online and when we got to the location, they don’t have any cars available. To make it worst, the sales rep did not even care or apologize. Horrible service. 0 stars

We need a rental car for the gap between our old lease n new lease. This is the place we always come when we or our friends and family need rental car. Mike the manager and his staff are all really friendly and helpful. Patient and efficient. No long wait, nor poker face! It was a pleasant experience!

Excellent service from the manager Mike. Help us with great rates and friendly smiles.

Our car had been rear ended! Rear bumper was badly damaged, after having to track down the party responsible and having to deal with her insurance company, which attempted to give us the run around!
Having to deal with getting a rental was not something we were necessarily looking forward to!
However from the minute I was picked up by the Enterprise driver, things started feeling better! The driver was very kind, thoughtful and I truly enjoyed his conversation on our way to his office. Once I arrived at the Walnut office, Daniel Chavez greeted me and offered me a seat as he assured me he would soon assist me. The office had many costumers and Daniel did an outstanding job assisting and attending to each and everyone in a very professional manner! Thank you!
I got the perfect car for what my needs were, no problems, no worries!
Returning their car was a cake walk! Fast and easy!!!
THANK YOU ALL!!! Costumer service was excellent!!!
Marcy Carrillo

Sara Renteria

Great customer service! Manager Mike was exceptional. I will definitely be doing all my business here!

Very good service with manager Michael and Brian thanks alot for warm helping & professional manner!!!

Hey guys, just dropped off my Chevy Camaro back to enterprise.
Stephanie and Candice handled my case.
They served me pretty well. Thanks guys.
Downside, I wasn’t too happy with the car selection.
And of course it’s their job to sell the coverage which came to 26 dollars a day, I fell for it!
Just then my brother came to the rescue and informed me that I had full coverage for my car and my insurance covers rental cars.
So, I had to cancel that (yes they weren’t too happy about it, I’m sure they make commission on it)
Was about to dish out $ 26×9 days just for this basic coverage .
Yeah she made it sound like I needed it (basically did her job properly)
Would probably come back if I’m in this area (getting my car fixed at Caliber Collision).

Rented an economy class car (2014 Nissan Sentra) and the lady forced me to buy damage waiver protection. But i didnt buy it. Everything went smooth until I returned and they noted that I have a few small dent about 2 – 3 inches long. I told them it was there before I rented and when they do the walk around the car before I rented, they said it were too small to be noted.
Now they charge me for the dent damage on the hood. Never again rent car from this branch. Scammed and robbed.
Stephanie Reza is the staff that handle my business.