Furniture 2 Go

I love the dinning room set I got from the online store and the living room sectional. I just recommended it to a friend and it looks like the store is closed. Wow.

Placed order got the order number and spoke to a woman that setup up our delivery which is set for today no one called or showed up. We are in Las Vegas and already planned to host Xmas at our place expecting to have new furniture. But its 7:05pm and still no one shows up or No one answers calls, lines are busy from 7am-​until now. bad business very bad! Wish I could give them 0 stars and two thumbs down. Terrible

Had set sofa delivery appointment but they never came for delivery nor bothered to call. so unprofessional

Had an amazing experience. Looked everywhere for a smaller sized sectional and finally found it online at furniture2go. Then found out they only deliver to cal, nev and az. They were experimenting shipping to other states but decided against it. However they made an exception and shipped it to massachusetts. Couldn’t be more impressed. Big shout out to Kevin who made the decision.

So I got a couch from here a little less than a month ago. I had just moved into a new apartment and wanted a couch quickly. Immediately I was very impressed by their speedy delivery, they really did come next day and called me 30 minutes prior to arriving… That’s the good part.
My couch, however, has been a huge disappointment. It has turned out to be very uncomfortable and poor quality. My wife and I can both already feel the wooden slats beneath us when sitting on the cushions.
I’ve tried to contact customer service to see if I could upgrade but it seems to be impossible to speak with a human. The combination of completely absent customer service, and consistant discomfort every time I’m on my couch has turned this into a very sour experience.
Now having huge buyer’s remorse for going with Furniture2Go.

I ordered a queen sized bed from Furniture2go, and am very satisfied! The delivery was fast and customer service was great! The company was recommended by a co-​worker, and I am glad I ordered from them. I would recommend Furniture2go to anyone!

My husband and I highly recommend Furniture2Go. We are new to Los Angeles and we were looking for stylish furniture on a budget. I was a bit wary of ordering furniture on line as it seems like a risky thing to do not really knowing what you are going to get when it arrives.
We ordered a Marsden sofa in white. Unfortunately what arrived on delivery day was a black sofa instead. It is good that they have a policy of opening the box upon delivery to see if the furniture is not damaged or to make sure it is what you intended to order before you pay.
Thanks to the excellent dedicated customer service, we were able to connect with the manager of the company who answered the phone personally. He really went out of his way to make sure we were happy with our experience and ensure that we got what we wanted. Since the white sofa was not available for a few weeks he proposed to allow us to keep the black model until the white one was available! This was totally going beyond what we expected and it helped us out tremendously.
Our new white Marsden sofa finally arrived and it came in excellent condition. It was so very easy to put together, just screw in the legs and hook in the side arms; it’s comfortable and looks quite beautiful for such a terrific price!
We truly thank them for all their care and effort in managing our order.

We recently moved into a new place a needed furniture. We were looking for something that was nice and modern with a smaller price tag. We stumbled upon the website for furniture to go and the prices were amazing. What really sold us was the free same day delivery and payment not due until items are delivered with product approval. Since we could only go off the pictures online we thought it was good deal. We could test out the couches before paying. WRONG… We received a phone call shortly after placing our online order. We asked about delivery, since we don’t live in LA we had to pay for delivery and they only deliver on Saturday’s to SD. I was afraid of ordering without knowing how the fabric would feel and look. We requested for a swatch but they couldn’t send us one. We went in blind hoping for the best.
So for the good, we received the couches within the delivery window of time which was 10 – 12. Everything came in separate boxes and we could only open one end to check out the product. Returns are accepted if you keep everything in the box and you pay a 20% restocking fee. Assembly is required but luckily for us the couches didn’t require much assembly. I am happy with our purchase and for the price we got it for we can’t really complain. The couches look great in our place. The cushions are little hard but I’m sure it was soften over time with use. I would be reluctant to make another purchase with this company but the prices are really hard to beat.

Mixed feelings so far.
Customer service has been very good-​no complaints on that. Delivery was easy, and quality of furniture was better than expected.
Yesterday we received the rest of our bedroom set. Unfortunately two of the nightstands were damaged on the corners, and we’re arranging to switch these two out today. Because they’ve been so great at communicating so far, I’m not too concerned about it.
The furniture itself is gorgeous, extremely heavy, and ornate. Some assembly was required, but it was very basic stuff, and nothing I haven’t done before.
The biggest complaint I have is that I can’t stand to be around it. The fumes are so strong, I can’t be in the room for a long time. It is an absolutely overwhelming stench of chemicals. I currently have the windows open, the ceiling fan on full blast and the AC vents closed to try and help «off gas» my bedroom set. Last night I slept on my couch, and my wife slept in the guest room. So much for enjoying our new set. Had I known this would reek like some formaldehyde factory in China, I doubt I would have bothered. Today I’m looking for the best air purifier I can find on Amazon specifically for chemicals, which tacks on another 400 dollars to my purchase. I could return this I suppose, but the restocking fee would be about 800 bucks. (Perhaps that would be the wiser move? Only 400 more than my purifier?)
So I’ll get a purifier, then see if that helps. If not, then I’ll have to move my 4,000 dollar bedroom set into my garage until it no longer reeks. Pretty bummed.
Edit: This furniture is beautiful, and well made. I do want to say that Furniture 2GO did everything in their power to work with us immediately on scratched items. They were prompt and got it swapped out for us. In regards to the furniture itself, that was manufactured by Acme, not F2G, so not their fault really. In the meantime, the bedroom set has «off gassed» and is really stunning. I probably would buy from them again for my dining room set.

I’m so thrilled with these guys! I’ve furnished my entire home with products from Furniture 2 Go and I’m so happy with it. I moved in in February with absolutely no furniture and I’ve just finished the final touches to my furnishings. The items are all beautiful and so well priced. They look much more expensive than they were and I’m getting loads of compliments from my house guests when I have people over.
They were also extremely efficient with any exchanges that I needed and take full responsibility for any damages or marks as well as being extremely efficient with replacing things.
Couldn’t recommend them more. I will always get my furniture from here!

My wife and I have used furniture2go a few times and have been amazed by the quality. It’s incredibly convenient and Mark, the owner is a great guy! We even returned a bed because we ended up not liking the color and they took it back without any problems.
These guys are pros and it’s insane what you get for the price!

We did not want to go pay premium at a store so we took a chance on this company. They delivered the goods and we were able to make sure they were what we wanted before we paid. The delivery driver took our payment inside of my garage.
According to my kids, the sectional and ottoman and 2 side tables and coffee table we got for 750 after taxes are suprisingly comfortable for bonded leather. Easy to clean and simple to assemble. 1 bolt for the sectional had a cross thread but besides that, i have no complaints.
I recommend this place for anyone looking to good furniture at a great price.

I was recommended to this place from a couple co-​workers and with the risk-​free, FREE in-​home delivery, it was attractive.
I give 5 stars to the Customer Service reps and Kevin. Kevin should seriously be one of those helpful Honda guys. Every time I called (which was several times asking about when the couch would be delivered, refunds, assembly issues, you name it) they resolved my request with professionalism and quickness.
However, Im taking off a star because I have to say the drivers are eehh– and that’s just because they didn’t arrive in the delivery time window given, and wasn’t very helpful when I asked for assembly assistance in return for his lateness.
NOTE FOR FUTURE BUYERS: tell customer service you want it assembled so they bring different delivery men out on those routes. They have more time and don’t have 20 deliveries to complete from Van Nuys to Anaheim in 8 hours like the other drivers (jus sayin)

I bought my sofa online. I selected my item to the cart and clicked the submit button. It was strange that the website didn’t ask for a payment. Two hours later, the representative called to confirm the order, took my payment, and schedule delivery for the next day. She told me about the 90 warranty and that the delivery guys will open one end of the box to see that I got the right item.
They delivered my sofa around 9:45pm. The delivery tore the top of one end to make sure I got the right item. They had me sign a paper (that I thought was delivery acceptance), told me about the 45 day warranty, and left.
There was a hole in the back of the box. I opened the box and the hole went through the back of the sofa. I continued to rip the box and found a hole in the upper left hand corner. I ripped the entire box apart to assemble the sofa. After I was done, I discovered a scuff mark on one of the pillows.
I looked at the paper that I had signed and discovered it was a terms and conditions agreement. This was the one step that was missing when I placed my order online. The terms and conditions was that you had to return the item in the original box without ripping it apart and there was a 20% restocking fee.
I emailed them that the item was damaged and they refused to give me a full refund although I pleaded with them twice. They were adamant about their policy. They were not accountable for their delivery guys damaging the sofa and I have to pay for their mistake. They prefer to make profit off their restocking fee rather than off good reviews that can lead to potential sales.
They do not have the best service as they claim. This is the first time I have to deal with an unfair business. There’s one part of the terms and condition at the bottom that states they will take their item back if your payment doesn’t go through. Therefore, I filed a dispute of this charge with the credit card company. Hopefully, it will be in my favor.
4÷6÷15 Originally, I rated them 1 star since they refused to take my sofa back without the 20% restocking fee. The owner called me and said that he will waive the restocking fee and to give them the box (ripped and all) when they pick it up. He also made a pick-​up appointment for me for the next day.
He said that if I wanted a replacement then they will check the sofa before they deliver and give me a free lamp. I told him that I don’t want anything else and I do appreciate that he understands my future business is important as well as my word of mouth.
Anyway, the representative called to confirm the pick-​up for the next day. She said that the restocking fee was waived and I had to call back to get the refund once the item was picked up. They should automatically issue the refund not wait for me to tell them to do their job. They really need to learn to run the business more efficiently.
4÷7÷15 The manager called me to tell me that they can’t give me credit until they get their sofa back. The issue was that I had to call them the next day after they get their sofa to request a credit rather than they doing this on their own. Anyway, he took my credit card number and said it will take a couple of days to show up.
Anyway, my appointment for the pick-​up was 5pm-​8pm. The delivery guys called me at 8:21pm to tell me they can’t make it until 10pm-​11pm unless I want to reschedule. The rain must had caused the delay. All I cared was that they take it so I can get this is over with.
The manager has an excellent after purchase customer service, but he needs to past that on to his staff. It would of had been smarter to give me credit from the start. My energy could had been used to continue shopping rather get it drained going through this ordeal.
Now, I wait for my credit so I can close this long and winded chapter.
4÷9÷15 The merchant issued the full credit yesterday, sent me a picture of the credit receipt, and it was posted to my account today. Yeah, one whole week of sofa nightmare is over!
4÷10÷15 In all fairness, I have to give them 3 stars for giving me good end results. The manager was aiming to please me and valued my future business by telling me to contact him directly if I ever needed his services.

I purchased a sofa from Furniture 2 Go last February and within a month, the springs in both seating areas had detached from the wood frame. Then, the plastic fabric busted open and stuffing began spilling out all over the floor. Yes, this was a cheaper alternative for a sofa, but next time I’ll spend a bit more for a better product elsewhere.

Recently ordered the dining table from them, totally satisfied with the quality and Service, I ordered on Wednesday and got delivered on Friday right on time!
They have a very wide selection of furniture to choose from and their prices are not as pricy as other companies.
Their customer service was very helpful and kind.
I love their service and will definitely buy my furniture from them in the future!
Highly recommend

Wish I could give this company negative stars. Horrible customer service and delivery was late. After waiting for more than three hours from the scheduled delivery time, I gave up. Too bad their site does not allow real customers to post reviews. Do not believe the reviews you see on their site. They are not real and are deceiving.
…what a joke !!!

This company is 100% an answer to my prayers! They have the most beautiful furniture at completely affordable prices. They don’t mark their items up outrageously like other companies, and they deliver AND assemble everything. All the employees are incredibly kind and helpful. I’m so happy to have found them! My home looks so beautiful now, I can’t even believe I live here! So happy. Thank you Furniture2go!

I bought «real» leather couches off their website… they looked great when we got them, but that only lasted about 6 months… then the arms and seat started cracking/peeling…real leather does not do that! What a load of bs! They were obviously faux leather:(so very disappointed. .I even called and complained. Never again will I buy from them.

I would give this 0 stars if I could! Do not order from here. The furniture looks good online but you will be very disappointed when it shows up at your door. The drivers leave them in boxes, boxes came damaged and so did the furniture inside.
You have to assemble everything and the directions are a joke.
I called the first day I received the damage furniture (you only have 3 days to return) I didn’t hear back from anyone for over 5 days. During the 3 days I emailed twice with pics of the damages with no reply and packaged up the items to be returned, called them and there driver to pick up items for return. The items where picked up with no refund.
I have been calling them and emailing since sept 10 and it is now the 26^th. The supervisor was no help. Put me on hold for over 30 mins. Said she would give me $ 50 off my next order when I bought over $ 700 worth of furniture, which I returned with no refund or credit. Plus I was in the 3 day return policy.
This place is a rip off and a scam!!!
Don’t be fooled by the price and the pictures or free delivery. The marble is not marble and all the furniture is damaged, wrong parts, no tools or instructions.
So now I have no furniture and out over $ 700. What a scam and bad business.
I asked what happened to the customer always being right. The supervisor then put me on hold for 30 mins!
DONT ORDER NOT WORTH IT!