S & E Auto – Walpole Mitsubishi

I just bought a used car from the Weymouth location in August. It had been over 8 years since I bought my last car. I was not looking forward to car shopping at all. I was pleasantly surprised with the experience I had at S & E Auto. The customer service from Chris and Steve was amazing. My new car is beautiful! The next time I want to buy a new car, I will go right to S & E.

I just purchased a 2012 Nissan Murano from this dealership. All of the folks that I dealt with were very professional and honest and made the experience pleasurable! Eddie was my salesperson and did not pressure me at all! Derek made the paperwork process quick and easy. They seem to have LOTS of great cars here. I would definitely recommend them to my friends and family (and of course I will buy future cars here as well)!

I have been dealing with S & E auto since 2003, I have bought SIX vehicles here! I’ve used both the Weymouth & Walpole locations, both have great sales and finance people, and the owner Eddie is very nice and most of all fair. I’ve bought three Mercedes Benz here, one E class and two ML’s, recently a brand new Mitsubishi Outlander, and a Lincoln MKX & Nissan Rogue. My most recent purchase, a loaded 2014 Mercedes ML 350 with sport package & 20 inch rims with Pirellli tires takes the cake! If you want low mileage high end vehicles, don’t waste your time or money at the «big dealerships.» Check out S&E auto!

Brought my 06 Eclipse here for an oil change & have a rattle noise in the exhaust fixed. I left thinking they had fixed the rattle noise but it was still there. I figured I would call during the week to set up another appointment but the Service Manager Dave called me to see if I was happy with the service. I told him the rattle noise could still be heard & he set up an appointment for me to come in again. I returned on the Saturday & the rattle noise was fixed. Overall I’m happy with the service I received. The synthetic oil change I received here was $ 20 cheaper than Valvoline price & my MPG has increased also. Valvoline told me to have the oil changed every 3000 miles but Dave told me that Mitsubishi recommends every 7500 miles so I won’t be wasting my time or money going to Valvoline anymore. The waiting facilities are pretty nice with cable TV & coffee machine. The chairs are super comfortable. I’ll definitely be returning here for future service.

*SERVICE REVIEW*
Taking your car into a shop where strangers touch the insides of your baby without you being able to see what they’re doing is one of the scariest things if you truly love your car.
I wanted to take time out and write a positive review because I have been to this service center a couple of times now, one for something very simple and another for diagnosing and fixing a wiring issue for a bulb. The second time I went I had scheduled at least 2 hours to wait on the car and HOPE they would be able to solve the problem. They came into the lobby about 30 minutes after me leaving them with the vehicle, told me they solved the problem, tightened something on my engine (service engine light was off for the first time since I’ve bought the car (bought car used, not from them) now because of them), and they were charging me less than half of what I was expecting JUST to diagnose it.
I just love feeling confident in bringing my car in and I can say that this will be my go to place from now on. It’s official :)

I don’t like to give 5 stars because I feel there is always room for improvement, but these guys are great. I’ve purchased two cars from them and am in the process of of buying a third and the no pressure style is the reason why I keep going back! They are so nice and will order something for you if they don’t have it in stock. Ed and his team are awesome, go check them out.

I’ve been bringing my car here for service for many years in fact since it was purchased by it’s former owner in 2004, They get it fix eventually but it seems to be always a hassle especially this last time. It cost me almost 2000 dollars and 2 separate visit to get it fixed, The first time they had it for 5 days!!! No courtesy rides or loaner cars costs me an extra 200 bucks in taxis and rental cars… The 2^nd visit I was told would be a couple of hours and 400 turned out to be 6 hours and over 600 dollars!!! Yes they have a nice waiting area but its because you are stuck there because of NO courtesy vans. I live less than 5 miles away but am looking for somewhere else to take me car
I also witness they guys who worked there fawn all over this pretty young woman getting her service going as far as offering to wash and vacuum it while they didn’t offer me the same service could because I’m an older woman

Purchased a 2001 Mercury Grand Marquis GS with very low miles from here. We had the pleasure to have Justin as our salesperson. Seemed like a cool guy. He was pleasant, friendly, and no pressure at all. Had the car for a couple of days. There was a banging noise coming from the front of the vehicle. I brought the vehicle to my mechanic and had him inspect it. Mechanic stated that the car was solid and the banging noise was the pitman arm. I then brought the vehicle back to S&E auto. Spoke to Dave in service in regards to the noise. S&E auto technician inspected the vehicle and confirmed that there was «some play» in the pitman arm. Pitman arm was changed out and problem was solved. I met Eddy (one of the owners). He seems like a down to earth guy. Overall our experience here at S&E auto was pleasant. No problem or issues here. Great auto dealership. I will return in the future.

I did not buy my car here, but I have been bringing my car here for oil changes and diagnostics ever since I discovered it. The people who work here are incredibly nice and helpful. They never try to upsell you and are extremely honest. They also understand that your time is valuable. The amount of time you wait for an oil change is the exact amount of time it takes them. There is barely ever a wait. Their prices are EXTREMELY reasonable, ask about their specials.
My only regret is that I didn’t know about this dealership/​service when I bought my car. If I do decide to buy another Mitsubishi, I will most definitely come to S & E.

I have been watching online for my dream car — not everyones choice but I was looking for a 2009+ BMW Z4 convertible. I had made a few inquiries online and gotten hassled by dealerships that didn’t have what I wanted but were relentless.
The email from S&E Auto in response to my internet request was immediate. By the next morning, the emails from Ian were not canned but direct with answers to my questions. While Ian wasn’t at the Walpole office, he hooked me up with Adam who was the manager at Walpole location.
I arrived post work and later than planned and found Adam ready to let me explore the car when most would have sent me on my way as it was getting late. They had just gotten the car and while they didn’t have all of the car details in hand, with Adam’s help we figured out what options it had. We took it for a drive and I left convinced this was my car.
In the next two days, I was able to take take it to a mechanic (after a deposit) and found out that is was exactly as advertised — a sound car with no dark secrets. I also checked with a BMW dealer who confirmed it had all of it’s services.
Day 3, I purchased the car — again — no hassle — no pressure. I got to meet Adam’s boss and like others have reported, everyone I met was extremely nice, low pressure and knowledgeable. A great experience. I will definitely will return again. thanks!
update — They offered to replace two plastic caps intended to cover screw holes that I noticed were missing. I had forgotten to ask about them when I picked up the car and figured I’d just order them online. no biggie. Next working day Adam called me to say that they arrived and asked if I wanted to pick them up or he could mail them to me — while probably worth $ 2 in plastic (and $ 10 in BMW plastic) Adam’s attention and follow thru will make me a repeat customer

The car buying experience is a daunting one, but I was lucky enough to find Walpole Mitsubishi and with the help of a wonderful salesman, Adam, my car buying experience was nothing short of fantastic! I was nervous going in there of the typical sleazy salesman trying to squeeze every last penny I owned out of me (while simultaneously putting me in a car I can’t afford or want!) Unfortunately this was not my first stop on my car buying adventure, so I had dealt with a number of creeps along the way! I was relieved to see upon arriving the signs around the lot stating they are a ‘no hassle’ dealership, so I was free to wander around and look at all the cars without anyone bothering me. I did my research before heading there and after browsing a bit I went in to see about buying a Mitsubishi Outlander Sport. Adam was great, not only was he incredibly knowledge about the vehicle, but he was upfront and honest about some of my concerns. Not only did I walk out of there with the car I wanted and could afford, I walked out of there with peace of mind! I will definitely be recommending Walpole Mitsubishi to all my friends and family!

I had a nice smooth transaction with the purchase of my C300 mercedes, everything was as espected thanks to Adam Kesmetis and his team.

Was looking for a used car to replace the wifes totaled Jeep. Started looking near my home in the Pembroke area and was totally turned off by some of the most sleazy and pushy salespeople ever. Went on the web looking at used cars and found a 2009 Nissan Altima at S&E Auto– Walpole Mitsubishi.
Then I talked to a great salesperson, Peter, and discovered how car dealers should be. S&E Auto– Walpole Mitsubishi in Walpole.
I really can’t say enough good things about Peter, andS&E Auto– Walpole Mitsubishi. I’ve owned 15 or so cars in my lifetime, everything from compacts to sports cars and SUV’s, and I saw the car buying process as a necessary evil. S&E Auto– Walpole Mitsubishi doesn’t push you. They don’t make you waste hours with pointless back-​and-​forth negotiations. They valued me, I felt, not just as a customer but as a person. The transaction was smooth and respectful; I wasn’t pushed to buy any useless add-​ons as I have been by every single sales manager up to now; and the car was delivered as promised when promised.
Who knew car buying could be FUN??? Thank you, Peter, and thank you, S&E Auto– Walpole Mitsubishi !

After visiting 4 other dealers, I ended up with a nicer car than I ever thought would fit in my budget… they really worked with me to make it happen.
No surprises at pick up (I learned that this is not always the case from my last car purchase at a different dealer), courteous staff… great to not have to play «defense» when buying a car.

Bottom line: I had a very good experience buying a used car (trade-​in) from them. They are true to their advertised «hands-​off, no-​pressure» sales style. I would come back to buy a car from them.
I came into the dealership with a specific car in mind (2006 Volkwagen GTI). From the get go, I liked them because the car that they had in stock was already the lowest listed price for similar car features and mileage.
The dealership was a little far away coming from the Cambridge area, but it was well worth the wait.
The pre-​owned car that they had was meticulously detailed and cleaned inside and out. This dealership is pretty small (2 main salespersons). After I arrived at S&E with my friend, we went straight to the car to begin our detailed inspection. John was always at an arms distance — close enough to answer our questions, yet far enough to allow us to think in peace.
The test ride route that they chose took us around local areas as well as the highway that the dealership was on, so we got a chance to experience the GTI’s capabilities. It was a fun drive. There was good conversation between the three of us, and I still had a good evaluation of the car.
I was ready to buy the car, but like any good buyer I wanted to get a better price for the car and have detailed maintenance records. They didn’t have the maintenance records or Carfax, and ended up sending them back to me via email three days after my visit. They also helped me find prices for snow tires too.
Arguably, the price negotiation could have gone better on my end, but it went all right. Ultimately, you pay for what you value. My advice to anybody buying from S&E is to understand their bottom line (how much they paid for the car) and see if you can find a reasonable, fair, middle ground between the best price that you can get and the least amount of money that they can make. Beware of the «split the difference» tactic and always have somebody with you. Know what price you want to pay by looking at sites like Edmund’s True Market Value and Truecar. You might have more leverage if the car that you have had has been sitting on the lot for a while. They immediately dropped the list price by $ 500 when they realized that I had another car I was considering. Shop around, but I think the customer service that they provide is certainly worth something. I shopped around at a few other dealers and none were as great as this place.
Buyer’s warning: Make sure you talk about the full price and not just the list price. This includes any deductible you might make on the lemon law warranty. Also, if you are considering any extra warranty package talk about that with the salesperson before the finance room.
Another note: I would have them deliver the car to their other store in Weymouth where they do more of their maintenance records. They do car sticker inspections there. I paid $ 5 extra for side lights at a local auto shop because I wanted the car faster.
The salespeople (Peter and John) are very nice and responsive people. They aren’t big d-​bags like those people at Quirk Pre-​Owned. Once I was ready to drive the car out, John took almost an hour out of his off-​day to help me understand the bells and whistles of the car I ended up purchasing. I would definitely buy with them again given the great customer service I received.

I didn’t buy any cars from them, I just needed an oil change for my eclipse. I call them up to set up an appointment for Saturday, they said they are busy until 1:30pm but I told them it’s too late for me, I can only do 12pm. They said sure and fit me right into schedule. btw, they were super friendly on the phone.
I pull up my car into the service area and greeted by a nice gentleman. He opens the door for me! Yea I do appreciate guys who do that for me. Did I told you guys that I was there for an oil change?
I asked the guy to do a 27 point check for my car cause I had my eclipse for about 5 years and more than 40k on it, there GOT to be something needed to be change. BTW, I have had a 27 point check done before and they said I don’t need anything.
I was seated in the lobby area. Probably the most comfortable auto service place I have been to! They have coffee, snack machine, TV (you can change to your favorite channel), a clean bathroom lol.
During the 30minutes wait, I greeted by 4 or 5 people! They were super nice. I believe a few of them are sales people just coming in to grab a snack and they say hi and I chatted with 2 of them. You know other dealership will not bother talking to you if you are not there to buy a car? Not this place.
So finally my car is done. They rang me out and they say my car looks good! Nothing needed to be change. Are you kidding me? This is the first car dealership/​auto place who didn’t «recommend» me getting anything. Cause I figured, 5 years/​40k+ is the perfect opportunity for them, nope not them.
I will go back there again to get an oil change or whatever. Hey! I will probably go there if I needed a car in the future. Great service and not ripping customers off. You can’t find a lot of dealership like these now a day.
Keep up the good work guys!

Let me start by saying that I did not purchase a car from S&E Auto-​Walpole Mitsubishi. However, it was so refreshing to visit an auto dealership and be treated like a customer. No strong-​arm sales tactics, just good information and fantastic customer service. It felt like I was part of their family. I would recommend this dealership to anyone in the market for quality used or new cars. No lemons on this lot… great cars at competitive prices. There is an alternative to the high pressure car sales and these guys are it.

I spent the last few weeks tearing through the internet to figure out how to buy a used car without getting totally fleeced… or bamboozled in the finance guy’s office.
The people at Boch were so friggin pushy on the phone alone that I simply couldn’t do it. One morning I was surfing the TV stations hard and, lo, I found «Car Time» on channel 283 and watched Eddie sell me on the cars in his lot. He seemed good natured and had some good looking cars on the lot. So I checked out the website and finally went in to look at the car that piqued my interest.
Adam took me out for a test drive and was nice, friendly, not pushy. Then again I was pretty much immediately sold on the car upon seeing it… just gorgeous.
Jim in finance was helpful, though I ultimately got the best deal possible by calling AAA for a car loan quote.
I had a very pleasant experience here buying a car and I would return in the future. The low pressure (real!) was key!