Green Cab of Waltham

I just called them for a ride to sudbury ma. They said 5– 10 mins and a driver was here less than 1 min. I heard him honking the horn so I said 1 min. 1 min later he was hinking the horn. I told on second I will be right there. They had told me 5 to 10 mins. He said that he was leavinging. I told him they told me 5 –10. That didnt matter. I called back green cab and they didn’t want to hear anything. They just told me to never call again.

So awful. First of all, the guy picks up the phone and just says hello, without even stating the name of the company. I couldn’t even make out anything he was saying because he barely speaks english. Very quick to rush me right off the phone and not even repeat the information back to confirm it with me. So the driver picks me up and when I hand him my credit card, rudely suggests I give him a tip, so I added 3 bucks. Later on when I needed a ride home, I called the company back and told them to pick me up at a different location, even gave them the name of the business I was at, and they instead drive right by me so I have to walk way over to meet him. When he finally picks me up and takes me home, he again rudely asks for another tip. Really? Isn’t one tip enough? 32 dollars just to drive down the street and back? Ridiculous. Most unprofessional cab service I’ve ever seen.

O stars. I took a Über Town Car to Moody St in Waltham and a Green Cab back. The town car was cheaper! And cheaper by $ 12 to and from N. Station! It cost $ 48! Worst of all, I called after to complain and the guy at Green Cab said it wasn’t his cab and that it must have been an «imposter.» or another company that just so happened to be picking someone up in a green cab on Moody St in Waltham! Rip off! BBB here i come!

I went to their website and used their form for scheduling a taxi. I scheduled it three hours in advance. I got a «thank you» page after I submitted the form, which contained no confirmation code and I couldn’t print it anyway because the website is colored letters on a black background, which would have drained all the toner from my printer. I got no cell phone text confirmation or email confirmation either even though the web form took all that info. The cab never showed, and every time I called, I got an endless «we are assisting other customers» announcement, which I strongly suspect is what they play all night instead of admitting that they aren’t taking phone calls at all. AVOID this company. I see terrible reviews from at least one other Waltham company as well, so if you want a cab in Waltham, I guess you’re screwed.

Green cab is the most unprofessional and rude service I ever had to work with. They were supposed to pick up my parents from the airport when they arrived. When they came out of the airport they were never there. We called them and were told that my parents should walk from the arrival terminal to the departure terminal and that they will not come to pick them up from the arrival terminal. I told them that this is unacceptable and that my parents have to much luggage and was told in return that this is «Your problem, and we’re not going to pick them up if they don’t walk to the arrival terminal». When I protested again I was told that they’ll charge the credit card anyway. When I told them that this is unacceptable I was told I can sue them and afterward I was told to go «F**ck Myself» and he hanged up the phone. I called and again and was told the same thing.
My parents ended up waiting in the airport until I got out of work and picked them up as all the cabs were taken. I am currently looking at an official complaint about the company.
Green cab is the most unprofessional cab service I ever worked with and you should avoid them at all cost

Green cab are very reliable and professional, exacty what would would expect from a taxi company. There is litteraly nothing to add, they do the job and they do it nicely.

When I got to Brandeis, I wasn’t really sure which cab company to pick. At the start, I had a bad experience with an asshole cab driver and a consistently late company, but then, when I thought all hope was lost, I found Green Cab.
Green cabs are always on time — if not a little ahead. For example, I was flying out of Logan early one morning, and it was snowing pretty hard. Without prompting from me, they called to offer to come early so I would still make my flight. I agreed, and they were indeed there fifteen minutes early.
The cabs are very clean and neat, and the drivers are awesome. In fact, it might be the drivers who make the company. It is family owned by folks from the Ukraine, and everyone I’ve ever had as a driver has been friendly, knowledgeable and very helpful. You never feel like you’re in a rush or annoying anybody, and they’re always happy to let you know how things work around the Boston area, such as public transport, Logan policies, etc. For an out-​of-​towner, they’re a necessity.
In short, definitely pick these guys. They’re nice, reliable and always on time.