Laser Gentle Medical Spa

I bought an initial package through Groupon and I have bought many since. For hydra facials, peels, laser hair removal. I am very happy with their services. It is far for me but the prices are great!

By far the best investment that I ever made. I had both hair removal and facial treatments and couldn’t be happier. Ally is not only friendly and attentive but she has completely change the way my skin looks. Very happy with the service!

My esthetician is Cayla and she is great. Very professional & knowledgeable. She takes wonderful care of me, always answers my questions & never makes me feel pressured into buying. Most important– I’m so happy with my results.

They were very accommodating with their pricing and when I decided to not go through with my procedure they quickly refunded my money.

I have been here twice for microdermabrasion. The first time I went they really did a good job. I had purchased groupon for 30 mins of microdermabrasion and they did what they promised. Since i liked it, my friend gifted me another session with them. The second one appointment was really disappointing. She hardly used the machine for 5 – 7 minutes. I was done in just 15 minutes. I didnt see any difference on face after. I am definitely not going there for my next session.

I went for an IPL photofacial to remove age spots. I had no problem scheduling or rescheduling. The tech was nice. The treatment did not work well for me though. I was offered 2more treatments for an additional $ 200, which I declined.

I have had a very nice experience with Laser Gentle. I got a groupon for 6 sessions of laser hair removal and just finished my last session today. You need to do 6 to get permanent results, FYI. I had been to this medical park before so knew where it was/​what to expect — no it’s not a new shiny building but it’s not that bad. The office itself is small but it always felt nice and clean to me. They always took me back within 2 minutes and sometimes I was even all done before my actual appointment time if I came a few minutes early! I would go mid-​week, mid-​day. They are fast and nice. My only small complaint is that I had a different technician every time I went and it would have been nice to have more continuity so they knew what specific area you were going for each time, like at a salon where you can go back to the same person each visit. I only got a little bit red/​burned one visit when we pushed the laser up a level but it was fine by the next day. My results have been fantastic and I haven’t had to shave in months.

Friendly knowledgeable staff. Hardly a wait. I just love how they have all the equipment for different types of procedures. ;) They recommended treatments for my needs and I was so happy with the results. They aren’t pushy with trying to sell me things like other places I’ve been. I’m happy

Microdermabrasion — wow, what a difference
I tried Microdermabrasion last week and am now a big fan. I have a little rosacea and my pours are larger than I’d like. With all the golf I play, I’m outside a lot so my face takes more than a good share of sun and wind damage. After just one treatment, I saw a difference. After 2 days (a little tiny peeling comes with it) I really looked at my skin and saw a significant change. Worth every penny.

I went here with a Groupon and I was not impressed. The last session the woman burnt me. I do not know why I tipped her. The woman even said I burnt you, and you still tipped me thanks. I went three times and I had to wait all three times… a half hour one time. It is in a really bad area too. The place was just very badly run. Not a good experience.

Didn’t even get past the phone call to make an appointment. I made one appointment for a microdermabrasion that I was planning on buying soon (i wanted to make sure they could fit me in) and was trying to make a second appointment when i was put on the phone with another girl who thought I was getting eye lipo? uh no, I clearly stated Micro. Then she told me it was mandatory to wait 2 weeks before coming back even after I told her that I work for 10 hours a day and do not sunbathe. She still said that I would hyper-​pigment and essentially ruin my skin. I found the women (russian?) to be UN-​helpful and defensive right away. Needless to say, I let her know I would just call another place and she said that was fine– awful!

Like many people on here, I was lured in by what seemed to be an excellent Living Social/​Groupon deal. When they say «too good to be true» this place pertained in every way. When I pulled up to the building I checked the GPS several times to make sure I was in the right place because it looked pretty shady. The inside was even worse. It looked like it should have been condemned years ago. I had hoped that the offices had been renovated to be a diamond in the rough, but no such luck there either. The waiting room looked and felt like something out of the 70’s. Once I handed over my coupon the mood changed, at that point, I was no longer a viable client. I had worked in a derm office for several years who offered cosmetic procedures, so I know the way I would treat a patient and how a patient should expect to be treated. When I was brought into an office to discuss what I was looking for, I was asked to lift my sundress so she could look at my stomach, at that I should have walked out. Who asks you to do that? I wasn’t even in a treatment room!
After that I was brought back out to the waiting room and was asked if I wanted the procedure that day. .. . that’s why I’m here. Waltham is quite out of the way for me, so this was a commitment I was making for what I thought was a good opportunity. Come to find out the treatments I was getting were only for a half hour and you should do at least 8 – 45 min to 1 hr long treatments to see any results. And of course, they tried to get me to purchase another procedure because I would need that too to see real results. After 2 treatments and speaking to another facility, I find out I should have been working out promptly after the procedure. .. . uggh
Goodbye $ 100 dollars, you will be missed.

Always have a mess with their schedule!
Last time had to wait an hour and 20mins to get my treatment and then I get attitude from the staff. Would not buy another groupon for this place.

I can’t believe all the negative reviews about this place. Let me tell you what’s up. You’re paying ¹⁄₆^th of the price of laser hair removal compared to the cost it was 8 years ago. I’ve been going for laser hair removal for a while and this place is my favorite even compared to a plastic surgeon’s office that was high end, expensive, and not any better that this place (in fact the last !@#$ I saw at the plastic surgeon’s office burnt me, 5 blisters). I bought 3 groupons for different laser «spas» but wish I hadn’t, I would have preferred just to go here. As far as scheduling. I am habitually early and they often take me in early. Only ONCE did I have to wait beyond my scheduled appointment and I didn’t have to wait long. They were very apologetic. They offered me a free something or other treatment to compensate but I didn’t take them up on it. I have had three technicians at this location and each one I like better than the last. I really can’t believe all the bad reviews I’ve read about this place. I’ve never felt like I was being hustled or given a hard sell. I do tip well, maybe that’s why I’m treated well.

Under new management and in a new location, Stephanie, the manager, has gone out of her way to actually find a slot for me to visit and get service done. I was thrilled to know that they have one of the best nurse practitioners in the area (came from the defunct med spa at Natick), and Stephanie herself performed the photofacial. Im not a fan of charred skin (leave alone my own charring skin!), but this procedure was worth every penny and the commute from Hudson. She was professional, fast and very complete. As I said in my first reviews, my issue in the past was their reception (phone service) and their inflexibility in getting an appointment that worked for me). Now under new management, did she not only have wonderful things (that I agree with) to say about the Acton office, but she also acknowledged my concerns and got me an appointment that worked for me. Now the new girl that answered my return call to Stephanie was as unrefined as they come and was definitely not pleasant, which is one thing I highlighted to Stephanie when I spoke with her — its particularly important in the medical office setting they are in now. Don’t expect the office to offer a «spa» experience. Its an old medical building and a work in progress. As for the photofacial, I couldn’t be happier. My sun spots were really making my skin look blotchy, and definitely worth the 20 minute visit!

I went to this «spa» in the Waltham area and was treated like a child. I dealt with Anna the big Greek women who is the manager and kept insisting that I buy a bargain of 3 laser sessions on top of what I already had. Yeah right! when I called to change my apt because I didn’t want to see her/​Anna or have her touch me, I got her nasty little daughter on the phone, who decided to yell at me telling me her mother was the manager. I seriously don’t care who’s related to who, that’s extremely unprofessional, remind you I’m“m paying your salary. I will never go back there or spend another penny on this place. WAIST OF MONEY AND TIME!!!

BURNED! Literally!
I had purchased a Groupon for Brazilian Laser Hair Removal and should have research the place better. Don’t let the new location fool you. Unprofessional, rude, should not be doing business in this industry.
I arrived early to my 1^st appointment and was seen 20mins after my scheduled appointment time. It seemed to be more of a factory moving people in and out of the rooms as fast as they could.
2^nd appointment they took me 25 mins late. She had they laser turned up too high and I asked her to turn it down, but she still literally burn my crotch. It scabbed over and was awful. I should have known better than to go back again, but I had already paid.
3^rd appointment They had no disposable paper to put on the table/​bed, told me they were moving locations and that was why! There is no excuse for being unsanitary, she expected me to lay bottomless on the table with nothing between me and where strangers had just been, not happening.
Once the appointment started other employees were knocking on the door and interrupting the appointment several times. The only thing between you laying on the table exposed and the waiting room was the door and the girl was going in and out several times. Not to mention the same creepy older guy was in the waiting room hanging out every time I went there. He clearly worked there.
4^th appointment was at the new location on Hope St. I called to say I would be 10 mins late. She said ok try to get here as fast as you can. I got there 12mins past, new location I had trouble finding. She told me the policy was if you were more than 10mins late you should reschedule after I am already there! After a history of them being notoriously late, I reminded them they are in a new location and her response was– «We’ve been here for 2 months». If she knew anything about laser hair removal she would know the hair has to grow in for 2 months before your next appt. And just bc you’ve been going there to work for 2 months doesn’t mean your client has. The 2 girls behind the counter then were ganging up on me about the time and tried to tell me she told me about the policy on the phone which she did not. They behaved like high school girls fighting with me, they did not try to resolve the problem only added to it. I walked out and will never go back. If I didn’t have to work all day I would stand outside their office and warn people.
Horrible awful place not worth the time or money, I don’t even think all the girls are certified to use the laser machine. Not one of them did a thorough job, I have no hair on the left side and hair all over the right side.

I purchased a living social deal and scheduled an appointment. From the beginning I felt like something was off — it was difficult to find an appointment time that worked & rather than tell me the openings I had to say my availability each day until a time matched.
I get to the appointment a few minutes early — the waiting room is small, cramped, and packed with people who appear have been waiting a while. I get the last seat and the people who come in after me have to stand. They have 3 room to treat clients in — I don’t understand how 10 – 12 people are scheduled for appointments at the same time if they only have 3 rooms to treat them in.
The woman tells me to sign in and they will be «right with me» a FULL HOUR later they call me in. No apology about making me wait an hour after my scheduled appointment, or that they were running late… Nothing. It was like they were oblivious to the situation completely. Or that this was so commonplace here it should be expected to wait an hour. No thanks I’ll take my business elsewhere where I can be seen in a reasonable amount of time. Most I’ve ever waited at a spa/​salon has been 15 minutes & that was a rarity. I almost walked out. To me an hour wait is unacceptable. There are plenty of spas/​salons. I can go elsewhere.
As I go into the room no one asks if I know anything about what I’m getting done, have any questions about it, or what I should expect afterwards — nothing. Oh and they never even bother to INTRODUCE themselves. I’ve never been to a spa/​salon etc where the person doesn’t introduce themselves. Besides it being the appropriate thing to do, isn’t that just common courtesy? Whatever — it’s business as usual for them and go through the procedure like I’m getting a manicure for the 100^th time. They come in and out of the room looking for stuff in the room for another client. They appear clueless, chaotic, and disinterested in their clients.
After they ask if I want to book my next appointment. No I won’t be thanks… Ok take a business card. Yea sure — it helped me to remember the name so I could Unilocal about it.
It was so unprofessional and disorganized I couldn’t believe it. I don’t know how a place like this stays in business and has repeat customers.

I was not a Unilocaler until my experiences at this place made me feel a moral obligation to create an account so I could tell other people not to come here.
I will write a more detailed review (I still have appointments left and don’t want to risk antagonizing anyone who gets to point lasers at my vag in the future) but here is the gist of it:
I have been here several times and each of the four people I encountered who work here were at best bored, impatient, and unfriendly, and at worst rude, condescending, and completely unprofessional. I am not a person who goes around demanding princess treatment, but I do expect common courtesy from someone to whom I am giving my money. Every time I have walked in here, I have felt uncomfortable and anxious to get out of there ASAP.
God help anyone who pays full price for services here. Please go somewhere else… you can find the same services and online discounts elsewhere. I recommend Cosmetic & Laser Center at Seaport. I paid the same and was actually treated like a human rather than an item on a to-​do list.
Update: The fact that I have started getting hostile messages from the owner of this business asking me for my name and accusing me of being a competitor trying to smear their reputation speaks for itself. Classy.

I wouldn’t not recommend this place. They attracted me with a groupon for 3 sessions. Of course it takes 6 sessions to get a result, so they sold me 3 more sessions for 180 $…supposedly a bargain… one of this session lasted literally 1 minute with a young and rude employee. The last session I asked if I could touched up the area I worked on, it was nearly done and use the last session for another area. When I went out they asked me for 50 $! I couldn’t believe it! They pretended that it was not under the groupon thing, but it is not true I paid for the additional sessions, even more than I should since it was 50 $ for one session now!
A scam!
They just want your money for 2 minutes work. I will finish my other area in another salon!
Don’t go there!