Petro Plus / Pro Tech Automotive

At noon I handed them my new alternator and a serpentine belt asking them to slap it on my 2003 corolla. I had to call them at 5pm because they never called me saying it’s done even though somebody made sure to jot down my cell phone number, and they said it was installed. I walked over and somebody sheepishly carried over the slip to the convenience store portion of the shop for me to pay, and they charged me for 2 hours, $ 150! In what universe does an alternator install take 2 hours?! I was attempting the install myself and the Russian guy who explains how to do it on youtube only took 12 MINUTES. Ridiculous. They are clearly out to make profit on unsuspecting car owners, please avoid this place’s auto service & repair there are plenty of great shops in Waltham this is not one of them.

This is a wonderful family owned gas station with a service area small shop and towing. They are a full service (you do not pump your own gas). The people are awesome and the service can not be matched.

I trust them for their knowledge, their approach, and high quality service based on my towing experience this morning. Paul arrived and first asked me about my car (an Acura) and what issues it had (coolant and antifreeze leaking — which are the same, which I did not know) and took me and the car to a service station. Mind you it was not Pro Tech but another group who is my mechanic, and he was pleased that we were taking the car there — that is the kind of business that this group runs: they are honest and do excellent work, and not above telling you how good someone else is. I would not mind taking my car to them based on my experience today. I began with a tow and left with an education about my car and the kinds of things I should think about to take care of it correctly. It’s more than I thought I could have — this is a group worth working with from my experience today.

These guys really know what they’re doing! When they fix your vehicle they don’t skimp at all! They’re extremely fair priced. If you want your car fixed right, take it here. I bring my 1968 Mustang there and the mechanic Mike really knows his stuff! I would recommend this place to anyone with a classic or modern car!

I’ve encountered the Pro-​Tech tow guys twice now through AAA. The first time was about a month ago and the mechanic that came out in the truck gave my car a jump start. He was polite and nice.
Today, I had to call AAA again and this time it wasn’t just the battery. Eddy came out to my rescue and actually got the car started! He knew the secret trick to getting old Corollas going, and now I know it, too! Eddy was incredibly nice and good-​spirited, despite the rain! I told him I’d call him next time I needed help and he gave me his card with the direct number so I don’t have to go through AAA next time.

It’s rare that I rave about a gas station. I mean, I have no attachment, no loyalty, it’s just a place to fill up my car on the way to someplace more exciting. We stumbled upon Pro Tec (I think they leave off the last ‘H’ for aesthetic reasons) and were greeted by the most efficient, fully-​staffed gas station ever. My front and back windshields were cleaned, the staff was directing people to available pumps, and the entire thing was running like a well oiled machine. Give these guys a prize, someone: they have mastered the art of running the gas station.

After a horrible clusterfuck of a week, I walked out of the supermarket to find a flat tire. I didn’t have a jack, so I called triple-​A. They sent these guys.
Did I mention the horrible week? Well, I was so at the end of my rope that I was in tears by the time the repair truck showed up. I’m not usually the blubbering type, but I was really worn down and upset. Hence the tears.
The repair guy made fun of me for crying.
Not in a «I’m trying to cheer you up» kind of way. No. In a «I think you suck and I’m going to mock you» kind of way. We’re talking a steady stream of mean-​spirited mockery. At one point, when I apologized for blocking his view of my license plate, he told me to «stop whining.» Seriously.
The kicker was when he capped off the whole delightful experience by doing a humiliating imitation of me crying as he finished the paperwork («Wah-​wah-​wah»). Then he laughed at me some more and split.
I would put red-​hot needles in my eyes before I would ever, ever use this company again. Thanks, Pro-​Tech, for putting the crap cherry on the shit sundae of my week.

I love these guys!
I always get my gas here, it’s full service, and you’re still paying the same if not less than the current price. They always squeegee your windows while you’re filling up.
Plus, they have FREE AIR! You should never have to pay for air.
I had also gotten something in my brand new car’s tire, and these guys helped plug it. And for only $ 25! It was quick and easy.
I also have their phone number in my cellphone, just in case I ever need a tow. They take AAA and it’s easier to call them directly than to speak to a AAA guy which would take forever. *** HINT HINT***

I used to live around the corner from this place, but now go out of my way to get gas here. It’s full service and their staff acutally wash your windows while you’re gassing up! It’s got a flavor of old school gas stations where a swarm of men would surround like you see in old school movies.
Very friendly staff. There can be a line though as they can have very competitive prices. Another plus! Oh and free air! Sweet!
There is a service station as well that does oil changes and other auto repair. They have a AAA tow truck service out of the location as well.
A couple years ago my car died at an intersection near the shop and one of their tow truck drivers stopped and got me and the car out of the middle of the road and to the service station.
I’ve always been very happy with their service as well. Bill is great as are the other mechanics I’ve dealt with.