Rhino Rooter

An employee from the company came in the morning and tried getting to the pipe under my sink for about 45 minutes without success as he was a very big man. He called his boss under the pretext that my disposal needed to be removed in order to reach the pipe. The owner came and told me he had to charge me by the job and not by the hour. I asked why and he said that it is the way he charges. He admitted that his guy was too big to fit to get under my sink and did the job himself in 10 minutes without removing the disposal. He charged me $ 250. I talked him down to $ 190. I truly feel he charged me for the time of his employee who could not do the job. Would never hire this company again.

I found Dave & his company through Angie’s List where he has over 200 «A» ratings, so it looked like he would be a good first person to call when my main sewer line started backing up into my laundry.
I called at 9am this morning and he was able to come out by 1pm the same day. He was extremely friendly and professional and was able to clear out the blockage all the way to the street in about two hours.
I live in a 100+ year old house with the original piping through the street. He recognized this and decided to use an access point for the snake that was further into the house (away from the foundation) in order to be less likely to cause damage to the piping from trying to open an access point that hasn’t been opened in decades. This was great, since it was likely more work for him to rooter out longer lengths of pipe.
The cost was very reasonable and he even brought in a camera to show me the cleared out pipe all the way to the street. I had asked him a few other questions I had about my home’s plumbing (newer homeowner) and he seemed very honest, explaining that everything looked good & I didn’t need to replace any of the piping/​plumbing work. I appreciated the honesty when he could have tried to sell me additional unnecessary work.

I thought these guys were great. I scheduled a call for to have the Main Line Drain from my house snaked and then cancelled it 20 minutes later because I found someone cheaper who ended up trying to totally rip me off. I threw that guy out of the house and called Rhino Rooter again. Explaining my situation (and apologizing for canceling) the guy on the phone was VERY gracious and re-​added me to their call list. Two guys came out at 7:30 on a Sunday night (Oscar night no less) and snaked the drain within 45 minutes. It had tree roots in it so they actually did it twice to be very sure they got as much as they could. Rudy and Jose were equally as gracious and polite and really clean in their work; This is important– I’ve had my drain snaked before and have always had a huge mess to clean up afterwards– not with these guys. Rudy also advised me about replacing one of my drain caps — giving me detailed instructions of what I need to purchase as well as alternate options. The cost was $ 300 which is competitive for a main line auger job. No off-​hours add ons. I highly recommend them.

My bathtub had been running slow for a while, but having a new baby in the house we could never get around to scheduling the service to come out. We have used Clean Drains, Inc in the past with great results as (this drain needs to be cleaned every 18 – 24 months).
My Mother-​in-​law was trying to be helpful while we were away over a long weekend and she scheduled Rhino-​Rooter. Typically this service takes 30 – 60 minutes and costs a flat rate of $ 125-​$ 150. This guy took a really long time and charged my mother in law more than $ 350 for the visit. Basically taking advantage of an older unknowing customer. Stay away.

I feel like I was overcharged and scammed. And poor customer service!
The first time I called Rhino was to snake a drain which cost $ 285. I was out of town for business for over a month and came back to notice that the water pressure (which had been fine for a year) was completely off. Water would trickle from my faucet. Called Rhino Rooter again to fix the pressure and it took the plumber 5 minutes, after which he charged me $ 125. I asked for a copy of the invoice of the first snake drain job. He wrote me one for $ 265, which he said was the price. I checked my records and it showed I paid $ 285 the first time for the 15 min job. This shows I was overcharged. Not only that, I have been contacting them for 3 weeks (texts, calls, etc) for a copy ofthe invoice of the right amount to show my landlord. They keep saying theyll bring one over, and they keep lying. I wasnt even asking for them to bring it over. I just asked for an emailed, texted, or faxed copy. Should take 2 seconds. ‘
Overall, very frustrating experience with this company.