Watertown Ford

I called here for an estimate on a part, they gave me an outrageous price. My boyfriend called back a few hours later & they quoted him significantly less. They are crooks!!!

I had to get a whole bunch of work done on my car they did it super fast and they came and picked me up from my house to get the car. Also the woman at the front desk of the service department was super friendly.

This place reminds me a lot of my chocolate lab:
very pretty, very shiny, but dumb as a box of rocks.
If you want to wait 3 hours for an oil change — not due to backup but because they forget to bring your car around, even after multiple prompts — THEN THIS IS THE PLACE FOR YOU!
If you want to make an appointment a month in advance only to be told that it was never put in the system — and then have your car sit around untouched for 3 days — THEN THIS IS THE PLACE FOR YOU!
This place is only minutes from my house but lost my patronage due to their consistently incompetent service.
Best of luck if you bring your car here — you’ll need it!

BAD, BAD experience unfortunately. Started the week of Nov 16 when i called to make an appointment for regular service, a noise and recalls. I was told they could do service right away (you pay for it) but recalls need to wait (free). So i got almost 4 weeks later. Left a description of the noise that was coming from the rear of the vehicle. I asked specifically if i should be present just so the noise could be replicated. Assured i did not have to. Ok, i dropped off the car after hours. Next afternoon, i got a call from my service advisor that the rear pads and rotors needed to be replaced and that would fix the sound. Got them replaced and took delivery of the car. Very next day, the exact same sound is still there. Just to make sure a couple of my co-​workers drove with me and they could hear it without their hearing aids. I called the service center, was told to bring the car back in.
Took a half day off, drove in. Got to test drive with a specialist and heard the sound within the first minute. We went back, they talked with each other and said i would have to come back in 2.5 weeks because there is no slot available. I wonder if it would still be 2.5 weeks if i had to gave a paid service done. Anyway, i asked how come this was not fixed in the first place and was told they could not replicate it! But i thought changing the rear brakes fixed it???
I am probably going to pursue with Ford or somebody that can help. Any suggestions?

This review is about the Watertown Form service center. I brought my car here because it was making some disconcerting noises. When I first called to schedule an appointment, they said they didn’t have anything for a bit, so I scheduled the first available appointment, which was two weeks out. I dropped it off early morning on the day of my appointment, and I didn’t hear anything back all day, even though they said they would call me. I called to check in late in the afternoon, and they said that they hadn’t looked at it and that they would need to hold on to it over the weekend. I called again Monday afternoon, and they just told me they hadn’t looked at it yet again. They ended up having my car for two weeks total. When I finally got it back, it was still making really obvious noises, so I don’t know why they returned it if it wasn’t even fixed. Save yourself the time, and don’t go here.
Update: a few weeks after this, the rental car company called me to ask for half of the bill for the rental car I had during the two weeks my car was in the shop, even though Watertown Ford had promised that they would pay for the full cost of the rental. This is honestly the worst shop ever.

Another great service experience at Watertown Ford Service. Dave Berry is the absolute best service advisor I had had a chance to work with in a long long time.
Continue to receive great customer service and auto service care. Needed minor work from all the pot holes and speed bumps I have to deal with. Easy in and out with great customer service. Very nice waiting area with food and drinks on the house and free wifi. Great place.

Was extremely happy with their work. Brought my 2012 ford transit for warranty work. Was very happy with their communication. I was out of the country on my honeymoon and their case manger Joe went a above and beyond. He email me every step of the way. Had a terrible experience at a different dealership. It was nice to go to a service center that took pride in their work. And was professional every step of the way.

This place is an absolute joke. Let me preface my review by stating the fact that I have never once written a Unilocal review and this place caused me to spend my Saturday morning creating and account and writing a review — things I“m not stoked about doing.
I took my car there for replacement of an alternator, belt, and front tie rod. After receiving the quote a day later than promised, it was quoted at $ 1300! I told them not to touch my car and when I got there was still charge $ 150 for diagnostics. Diagnostics of what? I told them what needed fixing, and they did not have to diagnose that! I’m not professional, but in no universe should a replacement of alternator and a one tie rod push to $ 1300.
I took my car to a place down the street with the full quote coming to $ 750 (also including the fixing of my rear strut). A mile down the road saved me $ 500+ and got an additional component fixed. I told the staff at Watertown Ford and all they did was smirk on the phone and say «okay sir, whatever you want to do go ahead and take it away we have a full garage of work».
The staff was unprofessional, rude, and a arrogant to me because I said I was not comfortable with their prices.
Do yourself a favor and never take your vehicle here.

I use this facility for all my car needs. I’ve been going for three years and have never been disappointed. They’re always honest with me about my brakes, tires, filters etc. The one time they missed a deadline, they owned up and my service was for no charge.
I HIGHLY recommend Watertown Ford for service.

What’s the point of having a no appointment necessary oil change service called «Quick Lane» if the wait time is an hour and a half in the middle of the week? I’d like to get my oil changes at a dealer while the car is under warranty but these guys are making it difficult.

Shawn at the Quicklane is great. Everyone was very friendly, and they even drove me back to my apartment when my car was being serviced. I would definitely recommend this place.
Not 5 stars because there was a bad noise when I left my car the first time for repair, but I turned around, brought it back, and it was fixed in minutes while I enjoyed some free snacks and drinks in their waiting room.

Why bother scheduling service if they’re not even going to look at it that day?
I called early midday on a Monday to ask if they had time that week to look at my car (any time – I mentioned that I’d happily bring it in later in the week). I described what issues it had, and the guy on the other line (I’ll withhold his name) cheerfully said he had time tomorrow. Perfect.
Fast forward to tomorrow. I drop the car off at 8 AM, and the guy behind the desk says they’ll call me with an update later in the day. Well, 4 PM rolls around and I haven’t heard a thing. I call back and guess what? They haven’t even started looking at my car yet. Remind me why I bothered calling ahead? The whole point was so that I could drop the car off in the morning and pick it up in the afternoon. If they had run into unexpected problems, I would understand. But to delay simply because they can’t plan is unacceptable.

Terrible service, never called to update me about how long they would keep my car (despite explaining twice I couldn’t leave it overnight) and started looking at it hours after I brought it there. I left extremely frustrated, and won’t be back.

Brought my ’05 taurus here for a 60K miles checkup.
A month/​two months later my exhaust pipe fell off.
(Not sure why they didn’t notice that.)
They told me it will cost $ 490 – 530 even though its a common issue with the model and the problem is covered under a federal emissions warranty.
Took two days of calls before they were convinced they could do the repair and get reimbursement from Ford. Lots of bad hold music and «I know this can be confusing to you» «whatever you got there, is wrong» type of remarks.
A day after I took the car back, check engine light came on, Autozone checked it for free and the code indicates one of the oxygen sensors near the exhaust pipe was somehow affected.
When I brought it back, they called me @ 7:30 in the morning to inform me that they can’t take a look at it unless I paid a $ 115 diagnostic charge.
«Even though the car was recently serviced there?» «Yes.»
Bring your car here if you want to waste time and money.

I had recently just purchased a 2010 F150 from Watertown Ford, and the experience was excellent. However, my service experience was far from wonderful.
I wanted to install splash guards on all four tires and had previously ordered them through the Ford website (it said it would cost $ 80 which included the installation). When I made my appt. for Saturday I was informed that it was first-​come-​first-​serve. I arrived promptly at 8am (when they opened), and I was told it would only take 1 – 1.5 hours to install my splash guards. This was all I was getting done. I waited and waited, and no one came by to apologize for the extended wait or update me on the status of my service. I left at 11:30am (2 hours after the time they had told me my vehicle would be ready). I wasted all 3.5 hours in the waiting room when I could have left and returned if I knew it would take that long to just install splash guards! What made it worse was seeing people who had arrived after me to have their vehicles serviced leave before me!
When I got to the desk to pay, the serviceman told me it would cost $ 190! I was baffled and surprised, and started explaining to him that I saw it posted on their
website for $ 80. They started giving me a hard time saying that the price online was the Ford recommended price, but Watertown Ford has their own prices. After disputing for a while, they ended up giving me the $ 80, but reiterated that this was not their typical price. At this point, they still did not bother apologizing or acknowledging the fact that I had waited 2 extra hours for my truck.
I will definitely not be returning to Watertown Ford for my future services.

The people there are friendly but they’ll milk you for all you’re worth. They have night drop off, which was nice, and a little waiting area with coffee, also OK. I went a few times and they fixed what they said they would, but they overcharge like craaaaazy. Last winter my heat broke in my 99 Windstar and they said it would cost $ 900 to fix. Um, the car isn’t even worth that much. I took it to West Newton Auto on Washington St. and they fixed it for $ 120. That was my last trip to Watertown Ford.

The service department review could be summed up using one word «WORTHLESS». I own a 2002 Ford Expedition new off the lot from Watertown Ford; the vehicle currently has just over 54 000 miles on it (Yes, very light driving) and the check engine light came on.
I called to make a Saturday appointment to run a diagnostic and I was flat out told appointment s for diagnostics are not accepted on Saturdays.
After reading reviews of mechanics in the area, I called Glenville Terrace Auto Repair and spoke to Barry himself the owner. I dropped off my vehicle this morning — Review will be forthcoming.
Being new to Unilocal,I had to rate this as a «1 star» which is far too generous.

Watertown ford gives ford a bad name!
Gone there twice. Both times left with some ridiculous estimate saying I needed all this work down. Each time I brought it somewhere else and they told me I needed ½ the work and it then cost ½ of that. So I $ 2000 estimate at Watertown ford turns into a $ 500 bill else where! Stay away. I think they are just trying to sell cars!

I took my car in this January to get a new set of tires and brakes, and I found the service to be fast and friendly. The repairs took about 2 hours and, in the meanwhile, I was able to watch television and drink coffee in their clean, well-​appointed waiting room.

I’m still trying to decide whether the service center at Watertown Ford are diabolical criminals or simply retarded.
Over the course of 3 years I brought my 2001 Taurus to their service center, attempting to isolate and repair a metal rattling noise that went away and came back seemingly at random. Every time I came in the service manager would flash me this smile that I could swear meant something between «I’m going to empty your wallet» and «I’m going to eat you and your babies.» Of course, and I’m sure you saw this coming, they never found the noise, but OH, look, there was something else that was wrong with my car, something that would take only an hour to fix, so why not just sit right down, relax, and we’ll have your car done soon.
I stopped going to them a few years ago because I found a much better, local shop that was cheaper, plus with my car getting on in years, I didn’t feel like I had to take it to the manufacturer-​approved repair place.
The reason I’m writing this review now is that I have solved the case of the metallic vibration. After 3 years and countless hundreds of dollars trying to find this noise it turns out that it’s just the kick panel below the steering wheel. Somehow the bolts securing it had gotten loose and the entire thing had been making a rattling noise for years.
Not one of their mechanics figured this out, which leads me to believe that either the members of the service department are too stupid to live, too lazy to care, or too greedy to tell the truth. I certainly hope it isn’t the third, but at this point I’m almost positive that it is.