Chase Bank

Worst bank experience I’ve ever heard of. If been with chase for 5 years now. Nothing but problems.
I called this branch to discuss why my account was all the sudden overdrawn, a woman named Jessica answers today and proceeds to call me a liar, tells me I shouldn’t have spent my money and then hangs up on me. Is this customer service for you chase? This is how you treat me? I call back and a man named Dave Rivera answers, he must have already been talking to Jessica about me because he answered like he knew it was me, just picked up the phone and said «hi». He proceeds to put me on hold for 20 minutes. When he answers he repeats himself about 10 times to me, not helping at all, laughing in the background like this is some sort of game. I asked to speak to the manager which then I’m told that he’s on vacation and there is no one to talk to. First of all I’m reporting you Dave and Jessica to the BBB. Also with customer relations through Chase Bank. If I could give you negative 10 star review I would. You two are not any help at all, you laugh at your customers and you hang up on them acting like its a game. I hope you lose your job and fuck yourselfs. This is customer service? I can’t wait to tell your store manager about all this.

I’ve been a member of this Chase branch for the past 6 years. Rick, the manager, has been there for the entire time. He’s a great manager who will go out of his way to help you and meet to resolve any issues. If it weren’t for Rick, I probably wouldn’t go here anymore. Keep him!