Go Green Auto Spa

1. They make you feel cheap if you don’t get a membership
2. The membership explanation was very misleading
3. They make it very difficult to cancel
4. The car washes were below average with dirt still on the wheels
5. They say «come in everyday for a car wash» If you come in more than once a week they have attitude about it.
6. They usually open late
Look I get it, everyone is trying to make a living, but high pressure sales and poor service isn’t the way to do it.

Never coming here again. The first time I tried to get a wash here, they told me the wait would be 2.5 hours, but I was only going to be at the mall for one hour, so I figured I’d come back another day when I had more time. The second time around, they said the wait was 3.5 hours, but I really needed a wash and figured I’d find things to do to kill time. They texted me about two hours later saying my car was ready. That’s quite a discrepancy. Great for those antsy to leave, but I still had an hour and a half’s worth work to get done.
Service: sub-​par. They try to upsell you and rush you through the details. They tried to tell me that the dirt on my car had already «oxidized» and I should consider a detail. My car was just your standard breed of dirty: dusty, a bit muddy due to morning dew, etc. I get that they have to make money somehow, but it reeks of a scam. The manager was dry and inattentive.
Quality of work: appalling. Paid $ 20 for an «ok» wash that would have been more detailed had I gone through a drive-​thru car wash at a gas station. It looked fine at first glance, but they had paid absolutely zero attention to detail. There was dirt around every corner. They didn’t get the dust that was on the inside door panels, my rims still had black residue, and the entire front bumper was still dirty.
What a disappointment. I’d rather pay $ 8.99 for the same service at a drive-​thru and give it a wipe-​down myself.

This review is for the valet service. The valet service here is exceptional. We are greeted by Ahmed, Alberto, Karo, or George. They are all great. Professional, courteous, and always a pleasure to deal with. They always help us out and have been nothing but nice. Not to mention, they are some funny guys. Just an overall good group of people here.

The worst! A crazy man was in front of my car in the drop off line yelling «f-​cking B-​itch» over and over again while the workers there just watched. I was trapped with cars behind me and a wall to the side of me. I had 2 small kids in the car and no one came to address it or help me even though I rolled down my window just enough to yell for help and security. I was genuinely scared for the safety of my kids and no one would come over to help.
After being so shaken up and scared I couldn’t stop crying the «manager» stared at me and in a condescending way said, «no one would have hurt you.» How does he know that??? How rude to dismiss me like that.
I’m appalled and disgusted, like all the other reviews by this «business»

I cannot express how upset and frustrate I am with this operation! Last week I came here, valet parked my car and requested a car wash. I was told that it will take 45 – 60 minutes. After I agreed I went into the Cheesecake Factory to eat. After 45 minutes I received a text message that the cannot be washed. I walked outside the speak to the valet attendant and inquire. He said that their strange cabinets for he cleaning supplies is locked and nobody has the key so they cannot wash cars.
Today (the following week) I came back at 11:15 am for a car wash and the same valet attendant was working. I asked him if they are washing cars today and he said yes we are but it’s a 4 – 5 hour wait! I replied and said how could it be that long since you only opened 15 minutes ago? He replied it’s crazy there at the car wash sorry. This place obviously does not have their operation together.

Don’t ever ever buy the monthly package. They’re very good at charging u every month. I’ve sent 5 emails and left voicemails wanting to complain particularly about the services at the topanga mall guess what nobody ever responds to u. Even said I will dispute charge. Nothing. The valet people are a hit and miss. They tell u 2 hours for car
Cleaning u wait shop around after 2 hours they don’t even touch your car for cleaning. And I’m a «member» that pays regular on a monthly basis. Soo if ure thinking of getting a special treatment just because u pay monthly forget about it. People in particular in this topanga mall are a joke. The car wash is nothing special. Overall bleh!!!

Company has you sign a contract, then closes your location and continues to bill you for service. Sham!

WASTE OF TIME AND $$
UNDERSTAFFED/​POOR MANAGEMENT
Cancelling my membership after one month! I am writing this from a local car wash close to my house, as I just left the mall without my car being washed. Manager said it would be two hours, and I said I’ll probably only be here for an hour. He said he would do his best to fit it in, and I said ok no worries. So I decided to go get my nails done, and do a little shopping, to give them more time. 2 ½ hours later, I return to an unwashed car. They were not busy, and the manager was hanging out with one of his friends. So he basically parked my car and forgot about it.
Last week I brought my friends car in for a mini detail and I paid $ 35. I explained that I was taking it to a car show the next day, and said to focus on the wheels and exhaust as they were the sponsors of the event. Got the car back, and drove off to take some photos. Looked at the wheels which are gold, and they were black with brake dust. So I went back and had them go over the wheels. Got home and looked again, and they still were filthy. So yours truly had to detail the wheels, and also vacuum as they had forgot that. Not exactly a detail if you ask me. And I’m a member! You would think they would want to keep you around.
THIS IS SO CAL, GO GREEN AUTO SPA! There is a car wash on every corner ready to wash your car in 20 minutes, and people here are on the go and busy.
The first two washes I received were great. Aside from the fact that I had to find things to do for two hours each time. Who goes to the mall every week for two+ hours. Not me! If they staffed properly, you could have your car in 20 – 30 minutes each time. And this would be a great service, and it brings people to the mall that don’t normally go there. Like me.

Need major management change! ! I’m a member and go to this Topanga location 2 times a week at least to say. The car washes always take 2 hours! ! I would never understand why it takes so long especially when the car washes are not that good and you will leave with dry water spots. But it can be because of the heavy shopping hours. So i decided to go at 10am when they opened. I get there with only 4 cars being washed which is nothing for them, when i pull up i ask for a wash and they say 2 hours. I explained I’m a member and do i have to wait so long, his reply was the cars were doing are all full details and they tas ke time! Why not set it up so they can do washes during full details intend of having all your guys tied up for hours?! Will be planning on cancelation of my membership

So I dropped my car off to be washed three hours ago. Said that it would take that time to complete. I left them my keys in the car. They drove the car to be washed so they obviously had the key but when I arrived they claimed to not have my key and my car was not washed. No one took ownership of making me wait and the car was unlocked and accessible and the key was right on the seat. I despise poor customer service. The guys who actually wash the cars were nice and said they could knock it out in 20 minutes the idiot manager said he needed an hour. I pushed them to do it for free. I will not be back.

Not so long ago I went to the northridge mall location and got my car washed there. The man who did my car was AMAZING! I did not have to tell him to fix anything. And let’s face facts, my car was piled on with dirt. But when I saw my car again I could hardly recognize it. It looked as if I just bought it for the first time. My guy’s name was Michael but also went by mike. If you go to this location get your car washed by him! You won’t be disappointed. Sucks that northridge mall doesn’t have its own Unilocal.He even left me all my loose change in the cup holder. Now that’s when you can trust someone with your car. Go to him!

When I first tried to get a car wash here, they let me know it would be two hours for my small car. I told them I was looking for around an hour, the attendant said he could do that if I bought a membership. Ah no thanks! As I started to leave, he said they could do it if I also paid $ 10 for valet parking.
These people are just shady, pretty disappointed Westfield and Nordstrom would support this.

The 5* is for the valet portion of go green auto spa. I would pay for that service alone. The car wash is just a little bonus. Now that The Village at Topanga is open (and parking is horrendous) the valet really comes in handy. The guys are always super nice and prompt when requesting your car.
The car wash is whatever. They don’t spend much time cleaning it and there’s always spots they always miss. It’s not that big of a deal for me bc I already get my money’s worth w the valet alone.

The manager was very rude and condescending in regards to my complaint.

This places is horrible!!! Stay away!!!
I gave this place 2 tries and I will not give it a 3^rd. On the surface it looks like a very nice and clean establishment. It is conveniently located at the mall with plenty of shade. Well the good ends there. After picking up my car during the first visit I wash charged extra for services I DID NOT ASK FOR… Then I was charged more money than the posted price because I have an suv. The car wash was bad. My windows had streaks everywhere and I’m assuming that there vacuum was broken!
So round two a few weeks later I was very short on time and had to pick up a few items at the mall. Well I thought I’d get my car wash crossed off my list as well. This time I was blessed with a working vacuum only to find out that it didn’t reach the third row seats? Then I noticed my rims still not done properly and a big bird pop was STILL on my left fender, are you kidding me!!! By reading all the other bad reviews with no response it’s clear that the owner /​manager don’t care about customer satisfaction. Bottom line is that this place is wayyyy over priced and they don’t do a good job. I think the manager has a Napoleon complex as well. He didn’t care about my complaint and was very defensive.
Go to one of the many other car washes around the neighborhood instead!

Avoid them at any cost!!!
Their carwash will end up costing you a few hundred dollars.
This review is only for the management and service I got at their location in Topanga as I am planning to leave a review for everyone who I have dealt with and has been nothing but unprofessional and disrespectful.
In all fairness the cleaning was good, and I would give them a three star for their cleaning but the gentlemen who cleaned my car was curious about my arm rest compartment. He had forcefully open the flap and broke the latch. My husband and I noticed it as soon as we got in the car. The manager on site was called in and had a scared look on his face, called the person who had cleaned my car and foolishly expected him to admit something had happened. We pointed out to the manager that a minimum wage employee whose job is on the line probably woouldn’t admit to the damage, but the manager inisted that this was proof that nothing happened. He gave us a phone number to contact and report and pretty much told us that we would be taken care of with no problems. Little did we know that this was a whole game. We left very unhappy.
This is poor customer service from the owners, specifically SEAN, but I will leave the rest of my reviews later so all their incompetent employees will get a chance to read about my experience with them.
Just to finish this part of my review, the broken compartment has cost me $ 388 and this is the cheapest estimate that I got

By far worst experience ever, they don’t even give you the proper car wash they say they’re going to give you. My vehicle was 45 min late after they told me its going to take 2 Hours to wash. I don’t know a single car wash place that takes that long to wash a car. The little short scrub they call their «manager» is the biggest joke ever, I hope the owners and the management work on their customer service, the valet employees themselves performed better customer service than the manager himself. Topanga mall.
I call upon the Owners to compensate me for my wasted time and money.

N’shan is the manager at this location holds his title well! He is accommodating and always so nice. His staff is always eager to please and do a great job! Whether it be just to Valet while you shop or to wash the car… they always hustle and take care of you! My car always looks stunning when I pick it up and they listen to specific requests like care for rims and leather etc. Definitely the best car wash I have ever used in the valley!

Terrible Overall.
Car washes are always half@$$, the main overweight young guy is very obnoxious & not attentive. There are always a handful of employees that do an awesome job but they are very far & few in this particular spot.

Horrible! After waiting 3 hours, they had not even started to wash my car. Worst yet, the counter rep attempted to tell me they were almost finished, until I walked back myself and determined they had not even begun to wash my car! Upon arrival at 1:45 pm, the finish time was 5:00 pm. It is now 5:10 & they finally put three guys on my car. Now, you see why I cancelled my membership! FYI… I would have left without a wash had my car not needed it so badly and a special event to attend. GoGreenAutoSpa needs to get their act together; in more ways than one!!!