Autozone

I was very pleased with the service I received on a busy Friday afternoon. They got me taken care of without batting an eye and I’ll definitely be back in the future!

Went in yesterday to grab a fan for my Jeep, then we went back again for a specific tool, then back yet again for a serpentine belt, oil and anti-freeze…whew. All finished up. Aaron, the parts manager was extremely helpful and easy to work with. I will be back when in need for parts and recommendations on my vehicle. Thanks

I startedwriting this review with a much different attitude than I am in now. I stopped into Auto Zone today (during the snow storm) for a rear window wiper blade. The customer service agent looked up my car in their system, but wasn’t able to find the info on the rear wiper blade. He decided to measure the blade to determine which one to buy. I was promptly checked out and was offered assistance in changing the blade. I decided to play the «girl card» and take him up on his offer. Unfortunately the blade I was sold was not going to work. Also, unfortunately, when he took the old blade off, he broke the wiper arm and we couldn’t put the new old one back on. I was assured by the guy that «nothing broke off». Well, yes something did in fact «break off» the clips that hold the blade in place. Well, I went to the dealership and guess what? I had to buy a whole new wiper blade arm in addition to the blade that I already knew I needed. So $ 66 unexpected later…
I called Auto Zone, polite but upset. I was sure that it would be taken into consideration for future training, blah blah. To my surprise they have offered to pay me for the new arm. While it was inconvenient, I understand that we are all human and accidents happy. I am thrilled with their customer service and offer to pay for what was broken.
Lesson learned however, when you drive a «luxury car» go to the dealership, for even the simplest of auto parts.